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Contact centers and AI led the news this week: Zoom launches its Workforce Engagement Management suite, Amazon and Anthropic collaborate on making generative AI available, IntelePeer launches...
No one really likes to discuss what-if scenarios unless of course you work for some underground agency or security firm or are one of those earning a...
Understanding how to calculate bandwidth requirements for a converged WAN link requires an understanding of the traffic we are trying to converge. If...
We've posted a new feature on interoperability here . One of the annoying features of our web design is that we don't (yet) have the ability to leave...
I've been spending a little time coming up to speed with Aastra lately. You may recall that the company just closed on its acquisition of Ericsson's...
Via the Newark Star-Ledger , Avaya is laying off 400 people, after also eliminating 600 positions via attrition since the start of the year. Earlier...