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WebEx strutted multiple new features and integrations targeted at office workers and improving customer experiences advocating the sentiment that “magnets” work to draw employees back to the office...
Aspect Software has long been a leader in the contact center market, and is now moving into the world of Unified Communications. The company has been...
It looks like US travelers will once again get a chance to WiFi in the sky. Since the demise of Boeing's "barely available" Connexion service in 2006...
A few weeks back, I moderated a VoiceCon Webinar sponsored by Mitel, on the topic of "Unified Communications for the Real World." These webinars have...
Per my Costa Rica post below, Cisco is highlighting a survey indicating a growing demand for IT professionals in Latin America. Cisco worked with IDC...
Back on February 19th I posted a note about real-time monitoring and why it is so necessary for supporting voice and video on the enterprise network...