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Source: Cisco Blog

WebEx integrates intelligence throughout its platform

March 29, 2023

WebEx strutted multiple new features and integrations targeted at office workers and improving customer experiences advocating the sentiment that “magnets” work to draw employees back to the office...

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Enterprise Connect

Enterprise Connect 2023 Livestream

EC23

March 29, 2023

Welcome to day three of our livestream!

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Team Collaboration

Microsoft Ups its Teams Game with Copilot AI

Matthew Vartabedian

March 29, 2023

Microsoft’s bevy announcements include a rebuilt Teams, inclusion of Copilot into Teams, and related solutions that emphasize increasing need for...

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Enterprise Connect

Join Us: Innovation in Collaboration at #EC23

Dave Michels

March 28, 2023

Presenting the Innovation Showcase Companies to be highlighted at Enterprise Connect 2023.

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CCaaS

Enterprise Connect: CCaaS Migration Requires Careful Consideration

Matthew Vartabedian

March 28, 2023

By focusing on the benefits to a business's bottom line and breaking down a big migration into smaller, manageable chunks, a transition to a CCaaS...

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AI & Speech Technologies

Cisco Loads Webex With AI Features

Zeus Kerravala

March 28, 2023

The company has applied enhancements to three major areas of hybrid work -- reimagining workspaces, optimizing collaboration, and maximizing customer...

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Enterprise Connect

Bandwidth, Theta Lake Tie for Best of Enterprise Connect

Eric Krapf

March 28, 2023

PolyAI gets top mention in 2 categories; Vyopta and Zoom round out the winners.

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Enterprise Connect

Zoom Announces Products to Reduce App-Switching Friction, Assist Users Via AI

Lisa Schmeiser

March 27, 2023

The company made a slew of announcements at Enterprise Connect 2023, including multiple offerings that promise to build on contextual user data.

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CCaaS

UJET Launches Native Workforce Management Solution

Dave Michels

March 27, 2023

The WFM offering will help streamline and leverage available operational data

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AI & Speech Technologies

RingCentral AI-Infused Sales Tool Highlights Enterprise Connect Announcements

Zeus Kerravala

March 27, 2023

The company's new RingSense for Sales offering opens up new workflows and improves productivity for several different types of end users.

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Cloud Communications

The Cloud Platform’s Value for Delivering Improved Customer Experience Is Growing

Robin Gareiss

March 27, 2023

A look at Bandwidth's freshly -released Maestro cloud platform illustrates the benefits of a cloud orchestration layer

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Mobility

Cellular Carriers Join The Team Collaboration Revolution

Michael Finneran

March 24, 2023

AT&T and Verizon are implementing connections directly to their core networks – which will change everything about mobility and team...

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Product News

No Jitter Roll: BlueJeans Basic Debuts while Sprinklr adds a host of new features

Matthew Vartabedian

March 24, 2023

Verizon launched BlueJeans Basic, a free version of its meeting and collaboration platform; Sprinklr added AI and other functionality to its CCaaS...

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Enterprise Networking

Beware the Network Security Breaches Caused by Carelessness

Tom Nolle

March 24, 2023

Overexposure, overpermission and overdistribution all present threats to an enterprise's security – but there are ways to offset all three of these...

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Enterprise Connect

What I’ll Be Looking for at Enterprise Connect 2023

Eric Krapf

March 24, 2023

Hybrid work and generative AI are two of the challenges facing industry--and society at large--right now. What can we learn from and about them next...

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CPaaS

How is CPaaS Evolving in 2023 to Meet Customer Demands?

Jay Patel, Webex

March 22, 2023

Many organizations have turned to CPaaS solutions to help manage their customer communications. But what comes next? Here are five CPaaS predictions...

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