Posts

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Consider How Big Telecom Deals Affect Underserved Markets

September 13, 2024

The Verizon/Frontier deal is good news for shareholders – but reminds the rest of us that the telecom landscape may not actually ensure connectivity across the U.S. landscape.

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AI & Automation

No Jitter Roll: GoTo Launches GoTo Connect CX, Twilio Enables RCS, Mitel Debuts Framework for Hybrid UC

Matt Vartabedian

September 13, 2024

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. Leading off this week, we...

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CCaaS

Salesforce Debuts Einstein Successor Agentforce

Lisa Schmeiser, Matt Vartabedian

September 12, 2024

The focus of Agentforce is to provide Salesforce customers with a platform approach to AI, replete with agents to handle tasks in service, sales,...

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Employee Experience

Meet "Fauxductivity" -- a Sign of Workplace Unwellness

Lisa Schmeiser

September 12, 2024

Going through the motions and messing with productivity metrics may mask symptoms of deeper workplace ills like an always-on culture or burnout.

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Security

Securing the Future: Cybersecurity Tips for Communications Technology Professionals

Scott Murphy

September 11, 2024

There are four key areas where communication tech pros can beef up their security protocols. See what they are and how to reduce your security risks.

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Customer Experience

User Experience Audits: When, How, and Why?

Nathan Eddy

September 10, 2024

User experience is an important part of customer experience. And as the digital revolution rolls on, ensuring a seamless user experience (UX) is...

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AI & Automation

No Jitter Midroll: ServiceNow Xanadu Debuts with AI Agents

Matt Vartabedian

September 10, 2024

Xanadu, ServiceNow’s latest platform update, incorporates many new features, including AI Agents. Read on for an overview of AI Agents, what they are...

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Consultant Perspectives

New Construction Means New Communications Challenges

Denise Munro

September 09, 2024

With the spread of the International Building Code 2021, the requirements for emergency communication capabilities in buildings has changed. See what...

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AI & Automation

No Jitter Roll: Kore.ai Launches AI Products, NinjaTechAI Enhances SuperGPT AI Assistant, and HARMAN Announces ForecastGPT

Hannah Warfel

September 06, 2024

Also, Cognite launches a new AI definitive guide and RUCKUS and Nokia partner for AI-driven Wi-Fi/fiber solution.

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AI & Automation

AI Governance: When In Doubt, Ask. Then Ask Again.

Matt Vartabedian

September 05, 2024

A Grammarly webinar wades into the abyss of AI-related regulations (current and forthcoming), as well as some key questions to ask vendors. We dive a...

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Team Collaboration Tools & Workspaces

Slack: There Are Five Types of AI Users

Lisa Schmeiser

September 05, 2024

The company’s framing of AI personas offers a roadmap for nudging workers along to where managers want them to go in using new technologies.

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CCaaS

From Labor Issues to Customer Satisfaction, AI Agents Can Help

Zeus Kerravala

September 02, 2024

A new report from Cognigy looks at how AI agents could address modern customer service issues while also improving customer experience’s efficiency...

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CCaaS

Five9’s Realignment Signals a Maturing Organization

Zeus Kerravala

August 30, 2024

Changes to the sales organization and a headcount reduction are signs of a maturing company ready to build in proactive service and revenue...

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AI & Automation

No Jitter Roll: Zoom Adds Smart Name Tags, GoTo Releases More Integrations and the Nureva App is Now Available

Matt Vartabedian

August 30, 2024

Zoom adds Smart Name Tags beta feature, GoTo releases more integrations to its IT suite, and the Nureva App for its HDL pro series audio systems is...