This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.
Contact centers and AI led the news this week: Zoom launches its Workforce Engagement Management suite, Amazon and Anthropic collaborate on making generative AI available, IntelePeer launches...
Enterprise IT/communications/CX now consider business alignment to be the most important skill, and when it comes to their own view of the job, work-...
A complete technology solution requires a platform, implementation, and ongoing support. You have to get all three of these right to achieve success...