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No Jitter Roll: Vonage Launches Vonage RCS and Expands their Salesforce Service Cloud Offering and Salesforce and NVIDIA partner to advance AI agents.

September 20, 2024

Also, Magnit’s launch of Magnit Platform, Talkdesk’s new AI Rewriter and AI Translator, and Logitech launches a Copilot compatible keyboard and a Microsoft Teams certified headset.

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UCaaS

How Productivity Measurement is Driving UCaaS Innovation

Dave Michels

September 20, 2024

As the landscape of UCaaS continues to evolve, productivity measurement is a key innovation that is breathing new life into the space.

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Team Collaboration Tools & Workspaces

Done Right, Collaboration Overload Could Be Alleviated by AI

Lisa Schmeiser

September 19, 2024

The problem is too much information and too many interactions spread across too many apps. The solution may be to let an AI agent do the work of...

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AI & Automation

Tools Are the Building Blocks of Innovation – But You Still Need to Consider What You’re Building

Melissa Swartz

September 19, 2024

Beyond the hype around AI, it’s just a technology that, like any other, can be used in many ways. Thinking about AI as a tool is useful when...

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Unified Communications & Collaboration

Zoom and Mitel Strike Hybrid Cloud Partnership

Dave Michels

September 18, 2024

Mitel to integrate Zoom Workplace, addressing demand for hybrid cloud unified communications and collaboration deployments.

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Customer Experience

Rethinking CX Orchestration

Sheila McGee-Smith

September 17, 2024

Sprinklr CEO proposes a new way to deliver enterprise-wide customer experience.

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Messaging

RCS: Game Changer for CX

Dave Michels

September 17, 2024

Most of the RCS/iOS18 excitement is about Android and iOS users getting better interop. This is nice, but the real excitement is how brands will...

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APIs & Embedded Communications

The Quest to Make 5G Relevant

Dave Michels

September 16, 2024

Ericsson’s ambitious push for 5G relevance feels like a rerun.

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AI & Automation

Slack Unveils Agentforce Agents and other AI Features

Matt Vartabedian

September 16, 2024

Slack introduces Agentforce AI agents to help take up the ‘slack’ in a desk worker’s day.

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Regulation

Consider How Big Telecom Deals Affect Underserved Markets

Martha Buyer

September 13, 2024

The Verizon/Frontier deal is good news for shareholders – but reminds the rest of us that the telecom landscape may not actually ensure connectivity...

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AI & Automation

No Jitter Roll: GoTo Launches GoTo Connect CX, Twilio Enables RCS, Mitel Debuts Framework for Hybrid UC

Matt Vartabedian

September 13, 2024

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. Leading off this week, we...

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CCaaS

Salesforce Debuts Einstein Successor Agentforce

Lisa Schmeiser, Matt Vartabedian

September 12, 2024

The focus of Agentforce is to provide Salesforce customers with a platform approach to AI, replete with agents to handle tasks in service, sales,...

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Employee Experience

Meet "Fauxductivity" -- a Sign of Workplace Unwellness

Lisa Schmeiser

September 12, 2024

Going through the motions and messing with productivity metrics may mask symptoms of deeper workplace ills like an always-on culture or burnout.

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Security

Securing the Future: Cybersecurity Tips for Communications Technology Professionals

Scott Murphy

September 11, 2024

There are four key areas where communication tech pros can beef up their security protocols. See what they are and how to reduce your security risks.

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Customer Experience

User Experience Audits: When, How, and Why?

Nathan Eddy

September 10, 2024

User experience is an important part of customer experience. And as the digital revolution rolls on, ensuring a seamless user experience (UX) is...

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AI & Automation

No Jitter Midroll: ServiceNow Xanadu Debuts with AI Agents

Matt Vartabedian

September 10, 2024

Xanadu, ServiceNow’s latest platform update, incorporates many new features, including AI Agents. Read on for an overview of AI Agents, what they are...

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