Posts | Page 5 | Insight for the Connected Enterprise

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One Way or Another, Sprint Needs Out of Purgatory

Michael Finneran

June 19, 2019

For enterprise customers, the benefits of a T-Mobile/Sprint combination are clear, but the politics remain incomprehensible.

Customer Experience

Agent Assist, Powered by Talkdesk iQ

Sheila McGee-Smith

May 14, 2019

CCaaS provider unveils intelligent advisory tool that provides agents with data-driven, real-time action advice.

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Decoding Dialogflow

Contact Center & Customer Experience

Decoding Dialogflow: Introduction to Building Intelligent Bots

May 13, 2019

In the first of a multi-article series focusing on building intelligent bots using Google Dialogflow and Contact Center AI, we explain how Dialogflow...

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Team Collaboration

Microsoft Teams’ Superpowers Get More Super

May 13, 2019

During last week’s Build conference, Microsoft announced new development capabilities for Teams.

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Question marks

Unified Communications & Collaboration

Who Should Acquire Avaya?

May 10, 2019

Here's my list of potential suitors.

Enterprises Not Doing Well on Net Protections

May 10, 2019

A global breach report shows well-known vulnerabilities persist.

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Workfront UI

Digital Workplace

Highlighting the Importance of Work Management

May 10, 2019

Work management provider Workfront wants to help users understand the state of projects and processes “at the seams” between business tools.

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Modern office interior

Is Your Office Built for the Future of Work?

May 09, 2019

Workplace innovation and redesign will become critical success factors moving forward.

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Words - letter blocks

Speech Technologies

Don't Fall into the Text Analytics Trap

Steve Chirokas, CallMiner

May 09, 2019

Voice is fundamentally different from text, and the right speech analytics solution will provide deeper insight into the voice of your customers.

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Senior Care

Unified Communications

How UC Is Impacting the Future of Senior Care

May 08, 2019

The role of UC and AI in elderly care has only just begun, and the potential that these technologies hold moving forward is enormous.

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cybersecurity

Advancing the State of UC Security

Sorell Slaymaker

May 08, 2019

Enterprises are finding that they need multiple platforms to support all UC use cases, including security.

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FirstNet: The $18 Billion Experiment That Must Succeed

May 08, 2019

There is too much invested in this project for it to fail, and success is a win for all of us!

No Jitter & Talkdesk CX Thought Leadership Series: Cognosante

No Jitter & Talkdesk CX Thought Leadership Series: Cognosante

Customer Experience

Delivering Great CX Requires Right Tech, Empathetic Culture

May 07, 2019

For health IT company Cognosante, delivering exceptional experiences is about technology, people, and processes, as shared in this video interview.

No Jitter & Talkdesk CX Thought Leadership Series: CE Broker

No Jitter & Talkdesk CX Thought Leadership Series: CE Broker

Customer Experience

Happy Agents, Good CX

May 07, 2019

Learn why medical license tracker CE Broker places a premium on keeping agents happy, in this video interview on optimizing the customer experience.

No Jitter & Talkdesk CX Thought Leadership Series: ZK Research

No Jitter & Talkdesk CX Thought Leadership Series: ZK Research

Customer Experience

Differentiating on CX with AI

May 07, 2019

Industry analyst Zeus Kerravala gives his take on how AI fits into the customer experience in this video interview.

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Mobile business caller

Lack of Wi-Fi Mobility Can Cripple UC

May 07, 2019

Unified communications on mobile devices is great, until you start moving and find that calls drop and you have to reconnect repeatedly.

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