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Contact Center & Customer Experience

Contact Center Providers Rise to COVID-19’s Challenge

March 31, 2020

A recap of various efforts, as explored during our recent Enterprise Connect Virtual session with Sheila McGee-Smith

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CenturyLink Held Accountable in Colorado

February 28, 2020

A small but significant step in ending bad carrier practices

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Unified Communications & Collaboration

Fuzing UCaaS, Cloud Apps, IoT for ‘Total Empowerment’

February 27, 2020

With new UCaaS APIs, we could create an essential link between applications, IoT, and UCaaS, and through to the worker.

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Evolving Enterprise Security with SD-WAN in the Cloud Era

February 27, 2020

SD-WAN technologies can go beyond providing branch connectivity and cost savings to provide a platform for managing digital transformation.

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Negotiating a Carrier Contract? Get Tough

February 26, 2020

Changing carriers with every contract cycle to get the most competitive rates is disruptive and not in a customer’s best interest.

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UC Hardware-as-a-Service: Knowing Your Options

February 26, 2020

An deep-dive introduction to hardware-as-a-service for the IT decision maker

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Cloud Communications

3 Ways Cloud Comms Can Enhance Digital Transformation

Divya Ghai Wakankar, BICS

February 26, 2020

The aim of the telephony game might still be the same in 2020, but the way businesses are playing it has changed forever.

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Team Collaboration Tools & Workspaces

Living with Multiple Team Collaboration Apps

February 25, 2020

Biggest challenge falls on IT staff, which needs to support and manage multiple applications

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Cloud Raining Numbers

Cloud Communications

What Makes a Good Hybrid Cloud or Multicloud Environment?

February 25, 2020

Orchestrating these more complex hybrid and multicloud environments requires strategic planning and oversight.

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A SASE Strategy for Security, SD-WAN

Sorell Slaymaker

February 24, 2020

SASE is the latest buzzword in the SD-WAN world. But what makes it such an appealing offering for enterprises looking to merge security and...

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Unified Communications & Collaboration

Cisco & Microsoft: Changing Their Battle Tactics

Brent Kelly & Phil Edholm

February 24, 2020

A look at the major offensives, retrenching, and retreats from these industry rivals

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CCaaS: Is it Delivering on Its Promises?

February 24, 2020

With TCO and cloud-readiness benefits, CCaaS solutions are providing quick and effective means to deploy a contact center solution.

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No Jitter Roll: Contact Center Updates, UCaaS Numbers

February 21, 2020

A look at the latest news coming from Google, Talkdesk, Yorktel, Frost & Sullivan, and Yamaha Unified Communications.

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Internet of Things (IoT)

Internet of Things

Think Data, Not Endpoints for IoT Value

February 21, 2020

With knowledge gained from IoT data, companies can look to developing new subscription-based revenue streams.

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Unified Communications

G Suite ‘365’: Google Finally to Deliver Unified Client?

February 21, 2020

Google is great at ideas, but tends to leave the implementation to others — namely, Microsoft.

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Implementing E911 On-prem: Goals, Issues, Approaches

February 20, 2020

With new E911 regulations on the books, enterprises need to be proactive to ensure their solutions are Kari’s Law and RAY BAUM’s Act compliant.

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