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Unified Communications & Collaboration

No Jitter Roll: Five for Friday

Ryan Daily

October 18, 2019

A look at the latest news coming out of Zoomtopia, and from TrueConf, Pensando Systems, Verint, and Donoma.

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Enterprise Networking

Wired vs. Wireless: A Closer Look

J.R. Simmons

September 18, 2019

As enterprises configure their networks to meet the demands of a connected workforce, the debate over wired vs. wireless network has come into focus.

Contact Center & Customer Experience

What’s Trending in CX Today

Blair Pleasant

September 17, 2019

Organizations that truly care about customer service start with a understanding of what digital consumers really want.

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SD-WAN

SD-WAN Still All the Rage

Ryan Daily

September 17, 2019

To meet the demand of UC, companies like Verizon, NEC, and Masergy are integrating and optimizing SD-WAN.

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Security

The Threat of Toll Fraud Persists

Irwin Lazar

September 16, 2019

With a toll fraud prevention and mitigation strategy, enterprises can identify and mitigate potential toll threats – sometimes before they even...

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Contact Center & Customer Experience

Decoding Dialogflow: Enabling Voice

Brent Kelly

September 16, 2019

The seventh in a multi-article series focusing on building intelligent bots using Google Dialogflow and Contact Center AI

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Cloud Communications

5 Ways Cloud UCC Changed the Workforce

Mark Roberts

September 16, 2019

The UCC digital renaissance has come and stayed. Now, enterprises are fine tuning their networks to better engage employees and customers.

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Vendor News

No Jitter Roll: Five for Friday

Ryan Daily

September 13, 2019

A look at the latest news coming from Slack, Fuze, Front, Numonix, and LogMeIn.

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Internet of Things

Is Your Network Ready for IoT?

Gary Audin

September 13, 2019

IoT devices come in all shapes and sizes, with varied network requirements.

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Unified Communications & Collaboration

Avaya Continues Mulling Next-Step Options

Beth Schultz

September 12, 2019

In a brief update, company said strategic alternative review process continues, gave no indication of new expectations for wrapping it up.

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SIP/SIP Trunking

8X8: More Than Cloud… Top-Rated in SIP Satisfaction

John Malone

September 12, 2019

Often thought of as a cloud UC and contact center provider, 8x8 has seen gains in the SIP trunk market – making fans along the way.

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Video Collaboration & A/V

Video Communication Must Improve, Even as It Hits Its Stride

Michael Helmbrecht

September 12, 2019

Video conferencing at work has boomed. Now we need to fully deliver on its promise.

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Vendor News

Highfive Promotes Interoperability, Accessibility

Ryan Daily

September 11, 2019

With a mission to make video conferencing more ubiquitous, Highfive introduced a new connector tool and licensing model.

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Unified Communications

How to Get Rid of Your Fax Machines… Finally

Dan Aylward

September 11, 2019

Many organizations still rely on faxing to secure and authenticate transmitted documents, but it’s time to move on.

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Vendor Strategy

Genesys: Try This App for Free

Dave Michels

September 10, 2019

With single-click free trials for premium applications, Genesys is hoping to shake up the procurement model — lowering the barrier to test and buy...

Contact Center & Customer Experience

Avaya Mobile Experience Delivers Cost Savings, Innovation

Sheila McGee-Smith

September 10, 2019

One early customer tells of reducing spend on “800” services by 40% annually, among other benefits.

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