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Unified Communications & Collaboration

No Jitter Roll: 8x8 Removes Sipes as CEO; RingCentral Releases DaaS Offering

Ryan Daily

December 02, 2022

In this No Jitter Roll, we cover the latest news from 8x8, RingCentral, T-Mobile, and Ooma.

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Best Practices

How to Update Business Continuity and Disaster Recovery Plans

Cheryl O'Brien

October 18, 2022

Hurricane Ian reminds us all that an ounce of prevention is worth a pound of cure.

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Navigating the New Normal: How Businesses Are Making Hybrid Work, Work

Zoom

October 17, 2022

The world of work continues to change, presenting businesses with many new challenges and opportunities. Cultural shifts and changing work styles are...

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Contact Center & Customer Experience

CX in the New Era: NICE Introduces Suiteform

Sheila McGee-Smith

October 17, 2022

At its analyst event, NICE claimed suiteform — the combination of a suite and a platform — is the new CX standard.

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Team Collaboration Tools & Workspaces

Microsoft Ignite: Here Are the New Microsoft 365 Collaboration Features

Lisa Schmeiser

October 14, 2022

Dynamics 365, Microsoft Edge, and Azure all got updates to boost multi-person collaboration.

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Enterprise Connect

A First Look at Enterprise Connect 2023

Eric Krapf

October 14, 2022

The countdown to Enterprise Connect 2023 has officially begun.

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Unified Communications & Collaboration

Microsoft Seeks to Optimize Teams Meetings with New Premium Tier

Lisa Schmeiser

October 13, 2022

Its premium service will offer AI-powered enhancements for meetings plus enhanced webinar capabilities.

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Contact Center & Customer Experience

How to Factor AI, Omnichannel Into Your CCaaS Purchase Decision

Ryan Daily

October 13, 2022

In the second part in this ongoing series on migrating to CCaaS, we explore AI and omnichannel capabilities and how heavily they should weigh in a...

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Team Collaboration Tools & Workspaces

Cisco, Microsoft Announce Teams Interoperability on Cisco Devices

Ryan Daily

October 12, 2022

Cisco is certifying its devices for Microsoft Teams – but don't think this is the end of Cisco Webex.

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CCaaS

6 Benefits of Moving Your Contact Center to the Cloud

Ajay Marihal & Amit Lad, Tata Communications

October 12, 2022

Cloud migration is a big move, but it has the potential to yield significant benefits for your organization.

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Contact Center & Customer Experience

Genesys Cloud: And Then There Was One

Sheila McGee-Smith

October 11, 2022

Genesys switches up its go-to-market strategy by focusing its resources primarily on Genesys Cloud CX.

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Security

Rethinking Security Best Practices in the Age of the Cloud

Tom Nolle

October 11, 2022

Protect yourself—don't make the mistake of assuming data center security practices apply to an enterprise that uses the cloud in partnership with the...