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At the crossroads of 2020 and 2021

Image: 1STunningART - stock.adobe.com

Unified Communications

Looking Back at 2020’s Biggest UC Tech Predictions

December 03, 2020

A consultant weighs in on whether 2020’s biggest tech predictions came true, despite (or because of) Covid-19.

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Cloud Communications

Voxbone Insights: Understanding Call Quality Performance

November 04, 2020

Learn about how this cloud-native platform provides end-to-end quality metrics in real time, and what else makes it so special, in this post from...

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Should Your Organization Get Certified in Cyber Security?

November 04, 2020

Many have started to require minimum security operations benchmarks as part of their business contracts.

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Someone monitoring a network

Monitoring, Management and Security

Why You Should Use Digital Experience Monitoring

November 03, 2020

With DX monitoring, admins can gain insight into a WFH user's network, one of the lingering pandemic-related IT issues.

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Illustration to show integration

Contact Center & Customer Experience

Why Twilio Bought Segment … and Why You Should Care

Nicolas De Kouchkovsky

November 03, 2020

A look at how customer data platforms are becoming critically important for customer interaction and engagement.

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Cloud Communications

Cisco Drives Webex Innovation Train Forward

November 02, 2020

Partner Summit product announcements are the future of collaboration for many industries.

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A teacher instructing through a video

Team Collaboration Tools & Workspaces

Attention Class, Time to Launch Your Vonage Video

November 02, 2020

Education technology provider Top Hat uses Vonage Video API to support video streaming and lecture recording capabilities.

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Workers communicating across organizations

Team Collaboration

What Do Loblaw, Splunk, and Snowflake Have in Common?

Ilan Frank, Slack

November 02, 2020

Discover how these organizations allow secure, productive communications.

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Illustration of cloud voice call

Why Your Contact Center Should Transition to SIP Trunking

November 02, 2020

In this guide from Twilio, discover the benefits of a SIP-based contact center architecture.

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Illustration of magnet pulling customers, to show attracting customer experience

The Total Economic Impact of Cisco Webex Contact Center

November 02, 2020

In this Forrester Consulting study, discover the cost savings and business benefits enabled by Cisco Webex Contact Center.

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Cloud Communications

No Jitter Roll: Cloud Platform Updates; Integrations

October 30, 2020

The latest product updates from Fuze, Verint, Avaya, Calabrio, Otter.ai, and BlackBerry.

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Virtual Events are Unreal and Here to Stay

October 30, 2020

But there’s hope they will improve.

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WFH user expressing frustration

Monitoring & Management

6 Best Practices to Remember for WFH Troubleshooting

October 30, 2020

Having to resolve problems can be tricky, but these pointers will help.

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Cloud Communications

Talkdesk Digital Showdown: May the Best Partner Win

Sheila McGee-Smith

October 29, 2020

Talkdesk has invited nine of its AppConnect partners to compete for the most innovative customer experience (CX) solution.

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Team Collaboration Tools & Workspaces

Prioritize Data to Understand the Shifting Workplace

October 29, 2020

Organizations have an incredible amount of data at their fingertips, and they should use it to improve the work experience.

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A business person putting two pieces together

Contact Center & Customer Experience

Five9 Acquires IVA Leader Inference Solutions

Sheila McGee-Smith

October 29, 2020

Five9 is looking to deliver on its AI contact center promise with its third acquisition in a year.

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Trending

Poll

Do you believe enough is being done around diversity & inclusion in your enterprise?

Yes, my enterprise is doing everything it can to create a diverse, inclusive workplace

40%

I don't know how my enterprise approaches diversity and inclusivity

0%

No, my enterprise isn't doing enough in terms of diversity and inclusion, though it has made an effort

30%

No, my enterprise isn't addressing the issue

30%

Total votes: 10

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