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Unified Communications & Collaboration

No Jitter Roll: Video Indexing for Teams Meetings, Email Intelligence Tool Launched

Lisa Schmeiser

January 21, 2022

The latest news from CLIPr and Neustar

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Hybrid in-office, remote collaborative video meeting

Video Collaboration & A/V

Collaborative Meeting Services: What You Need to Know Next

Prachi Nema

December 21, 2021

Helping enterprises find the right tool for their workforces a focus of upcoming Omdia Universe report

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CPaaS

Automate Valuable Customer Journeys End-to-End with CPaaS

Sudarshan Dharmapuri, imimobile

December 21, 2021

Here’s how Enterprise CPaaS provides a central platform for orchestrating and automating customer journeys end-to-end.

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Contact Center & Customer Experience

CCaaS: Rethinking Your CX and Customer Service Strategy

Jon Arnold

December 20, 2021

Customer experience has emerged as the value driver and chances are, you’ll need to go beyond conventional contact center offerings to support the...

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Security

Evaluating Your Network Security for 2022

Terry Slattery

December 20, 2021

Before embracing new tools like automation and zero trust architecture, IT professionals need to make sure they’ve nailed fundamental security...

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Unified Communications & Collaboration

No Jitter Roll: Zoom Takes Users to School, Dialpad and Poly Partner on Hybrid Work

Dana Casielles

December 17, 2021

The latest news from Zoom, Theta Lake, Dialpad, Lifesize, and Uniphore

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Enterprise Connect

Contact Centers Show AI’s Practical Uses

Eric Krapf

December 17, 2021

AI is proving its value in the contact center by improving agent processes and making IVR changes more efficient.

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Women in Communications

It's Time to Spotlight Women in Enterprise IT

Lisa Schmeiser

December 16, 2021

The case for supporting more women in technology is strong, and so is Enterprise Connect's commitment in fostering the careers of women in enterprise...