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Vendor Strategy

AWS Continues to “ReInvent” Its Communications Capabilities

Zeus Kerravala

December 06, 2019

During its user conference, Amazon Web Services showcased its latest Contact Lens and Kendra offerings for contact centers, alongside its previously announced Chime SDK.

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Video Collaboration & A/V

Lifesize ‘Huddles Up’ with Freemium Offer

Ryan Daily

November 05, 2019

Lifesize is looking to increase its footing in huddle spaces and to grow videoconferencing adoption.

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Team Collaboration

Microsoft Teams Ignited

Beth Schultz

November 04, 2019

Microsoft’s team collaboration app to benefit from many Microsoft 365 productivity cloud updates announced at Ignite, day one

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Messaging

Carriers Boost RCS Texting… But to What End?

Michael Finneran

November 04, 2019

Mobile operators band together in an attempt to push the need for Rich Communications Services.

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Vendor Strategy

Cisco, Microsoft Surprise on Interoperability Effort

Beth Schultz

November 04, 2019

With a nod to improving mutual customers’ meeting experiences, the two outline plans to allow respective room systems and meeting services to work...

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Vendor Strategy

Vonage Solidifies Platform Story

Beth Schultz

November 04, 2019

Emphasizes unified cloud communications with new branding and logo, and launch of native video meetings and conversation APIs.

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Contact Center & Customer Experience

4 Ways to Ensure a Successful Analytics Tool Integration

Gary Audin

November 01, 2019

Data analytics can deliver insights that raw data can mask. But, what factors should enterprises consider before integrating?

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Vendor Strategy

No Jitter Roll: Five for Friday

Ryan Daily

November 01, 2019

A look at the latest news coming from Avaya, RingCentral, BlueJeans, Epsilon, Voyant, and Fuze.

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Digital Workplace

Do You Recognize the Face of the Modern Workforce?

Mark Roberts

November 01, 2019

It’s marked by change and mobility, two themes aligned with the need for teams to collaborate.

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AI & Automation

Humanizing Collaboration: AI’s Next Frontier?

Dave Michels

October 31, 2019

While AI promises a world of sci-fi wonder, a new paradigm based on blending machine and human capabilities might be the key to the future of...

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SD-WAN

Oracle SD-WAN Rescues 911 Calling in Phoenix

Zeus Kerravala

October 31, 2019

A look at how a converged SD-WAN is serving as the foundation for a regional next-generation 911 service

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Webinar: Everything You Need to Know about Implementing and Monetizing Microsoft Teams Calling

October 30, 2019

Watch this on-demand webinar to hear simple yet impactful recommendations for a prosperous migration to Microsoft Teams Calling.

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Enterprise Connect

Enterprise Connect 2020: Check Out the Program Today!

Beth Schultz

October 30, 2019

With 60 some sessions and keynoters from leading industry providers, there’s something for everyone in enterprise communications and collaboration.

CCaaS

NICE inContact Ups the Bar with WFO

Sheila McGee-Smith

October 30, 2019

Adds native Salesforce Lightning integration and digital channels

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Unified Communications

‘But I Don’t Want a New Phone!’

Elizabeth (Beth) English

October 30, 2019

How to position your organization for UC when users are in love with the old phone systems they’ve been using forever

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Best Practices for Audio Recording Supervision

October 29, 2019

Audio recording is commonplace for financial institutions, but expanded requirements and new privacy laws require shifting to a new management plan...

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