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Enterprise Connect

Join Us: Innovation in Collaboration at #EC23

Dave Michels

March 28, 2023

Presenting the Innovation Showcase Companies to be highlighted at Enterprise Connect 2023.

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A tree grows on a high-tech representation of the globe

Technology Trends

Sustainability and Webex Meet at Cisco Live EMEA 2023

Zeus Kerravala

February 07, 2023

The company announced Carbon Emission Insights, a widget to help enterprises optimize their sustainability practices

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Digital Transformation

The Secret to Digital Success Is Savvier Tech Buying

Rob Hilsen

February 06, 2023

As purse strings get tighter in 2023, businesses need to get more strategic to maximize return on the tech investments meant to boost digital...

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AI & Speech Technologies

Will ChatGPT represent the future of customer service?

Mila D'Antonio

February 03, 2023

This new tech could truly personalize communications, factoring in people’s individual communication and engagement styles, and their personal...

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Enterprise Connect

Tackling Communications Security Challenges

Eric Krapf

February 02, 2023

With the advent of hybrid work, there's more reason than ever for enterprises to put a greater focus on enterprise communications security, and for...

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Enterprise Networking

Your WAN: The Overlooked and Vital Link to the Cloud

Cheryl O'Brien

February 02, 2023

The WAN is the most important link in this whole chain of dependency on the cloud, as the WAN is the weakest link. Therefore, 'X' As A Service is...

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Partner Ecosystem

RingCentral Revamps Channel Program

Zeus Kerravala

February 02, 2023

The cloud communications industry is maturing and it’s important that the vendors change how they sell and how they deal with the partner community.

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E-911

The Funding Needed to Upgrade Our Public Safety Infrastructure Just Went Away

Martha Buyer

February 01, 2023

If federal funding for technology infrastructure to support the transition from E911 to NG 911 isn't restored quickly, the underlying technology is...

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Contact Center & Customer Experience

Bots Rule, Agents Drool

Dave Michels

February 01, 2023

An agent-centric view of customer service remains the gold standard for customer experience – but there's a strong case to be made that bots are...

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Meetings

At ISE, Poly | HP Announces an End-to-End Teams Room Solution

Zeus Kerravala

January 31, 2023

The company also announced a “kickstarter” program for Teams customers to bring Poly | HP solutions into their enterprise.

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Systems Management & Network Design

2023’s Big Question : Subsidize or Innovate?

Tom Nolle

January 31, 2023

It's been a long time since we've seen innovation in the networking space. When figuring out why, start by looking at the role money plays in...

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UCaaS

UCaaS and Cellular Together in Perfect Harmony

Dave Michels

January 30, 2023

By converging mobility and UCaaS, organizations can once again implement a rational enterprise-wide communications plan

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CCaaS

8x8 Customer Examples Highlight the Value of UCaaS – CCaaS Integration

Zeus Kerravala

January 27, 2023

Three recent customer cases show what value integrated UCaaS and CCaaS bring to an organization

Enterprise Connect

Meeting Rooms and the Return to Office

Eric Krapf

January 27, 2023

One of the assumptions about return to office (RTO) scenarios has been that enterprises must create spaces that employees want to come to, and can be...