Posts

No Jitter Roll: Kore.ai Launches AI Products, NinjaTechAI Enhances SuperGPT AI Assistant, and HARMAN Announces ForecastGPT

Hannah Warfel

September 06, 2024

Also, Cognite launches a new AI definitive guide and RUCKUS and Nokia partner for AI-driven Wi-Fi/fiber solution.

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No Jitter Roll: Microsoft’s Copilot-Driven Dynamic 365 Contact Center Now Generally Available, Pricing Revealed

Hannah Warfel

July 05, 2024

Also, o9’s Enhances its Digital Brain Platform, Motorola acquires Noggin, HCLTech and IBM Announce Gen AI Center of Excellence and Hovr Begins Beta...

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Customer Experience

Integrating Conversational User Interfaces Drives Efficiency, Customer Satisfaction

Nathan Eddy

July 05, 2024

The most successful CUIs address specific challenges within an organization, such as addressing customer satisfaction and quickly finding customer...

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WorkSpace Connect

RIP, Desktop Computing as a Metaphor

Lisa Schmeiser

July 05, 2024

We’re at the edge of a new model for how people get work done on computers – and we got here thanks to always-connected communications technologies.

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Connected Workspaces Getting Smarter and Smarter

Beth Schultz

July 03, 2024

Vendors are quickly bringing AI and workflow automation capabilities to their platforms as part of their strategies to boost collaborative work...

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BCStrategies

Can AI Save the Metaverse?

Tom Brannen

July 02, 2024

One of the reasons nobody is talking about the metaverse anymore is that AI has sucked all of the air -- but could AI help resurrect the metaverse?

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Generative AI Security and Compliance Concerns Growing

Irwin Lazar

July 02, 2024

As companies adopt generative AI, they are often unprepared for potential security and compliance threats

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What is an AI Factory?

July 02, 2024

An AI factory is a data center that produces a new commodity: artificial intelligence. Read on to find out what that really means.

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AI & Speech Technologies

Conversations in Collaboration: Omdia’s Bradley Shimmin on AI Factories – They’re Much More Than You Think

Matt Vartabedian

July 01, 2024

An AI Factory is more than a term used to sell GPUs or servers. It may well usher in a new era of living corporate knowledge.

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Jason Spulak, Voice Product Marketing at Twilio

7 innovative ways to modernize your IVR

July 01, 2024

Interactive Voice Response is the first point of contact for callers. Here's seven ways to modernize it.

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No Jitter Roll: SIPPIO Announces CX Enhancements to Teams, InMoment Releases AI Capabilities for Contact Centers, and Humach releases mAI Pilot

Hannah Warfel

June 28, 2024

Also, MicroStrategy releases updates to its platform and Glassbox launces Global Partner Network.

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UCaaS vs CCaaS: What’s the Difference & Which is Best For You?

June 28, 2024

It’s not UCaaS or CCaaS. Each solution fills different business needs, so your organization can benefit from both. Read on to find out why.

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Real-World Generative AI Applications

June 28, 2024

Read-on for an overview of how generative AI applications can automate and augment your day-to-day work.

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What is Generative AI and How It Can Increase Productivity

June 28, 2024

Dive into the topic of what productivity means with respect to generative AI.

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What is OpenAI? AI Features, Benefits & More