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SIP/SIP Trunking

Making the Leap from PRI to SIP Trunks

Ted Mallires

June 29, 2022

Considerations and recommendations for replacing your enterprise communications system

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Enterprise Networking

Sizing Up Fixed Wireless For Work From Home

Michael Finneran

May 17, 2022

It appears work from home is here to stay, which makes reliable residential broadband a business-critical requirement. Wireless offers options—but...

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Employee Experience

How to Test Internet Connections for Remote Hires

Gina Lawson, Pingman Tools

May 17, 2022

Validating new rep networks during the hiring process eliminates wasted time and money. Here are three steps to make this happen.

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Contact Center & Customer Experience

Sprinklr Reveals Twilio Integration; Google to Release AI-Based Meeting Features

Ryan Daily

May 16, 2022

In this No Jitter Roll, we cover the latest news from Sprinklr, Twilio, Syniverse, and Google.

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Unified Communications & Collaboration

The Money Doesn’t Lie: Hybrid Work Boosts Cloud Communications Growth

Zeus Kerravala

May 13, 2022

Investors were initially wary of the impact a return to the office would have on UCaaS and CCaaS companies. They needn’t have worried.

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Contact Center & Customer Experience

Invest in Authentication: Protect Your Contact Center and CX

Dana Casielles

May 13, 2022

In this Q&A, Ben Cunningham, director of product marketing at Pindrop discusses findings from its annual Voice Intelligence and Security report.

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Contact Center & Customer Experience

Contact Center Decisions Reach the Highest Levels

Eric Krapf

May 13, 2022

The contact center buying decision isn't solely in the hands of IT and communications professionals anymore.

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CCaaS

Zoom Reveals CCaaS Next Step With Solvvy Acquisition

Ryan Daily

May 12, 2022

Zoom scoops up conversational AI provider Solvvy, as it looks to expand its contact center capabilities and internal product team.

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Unified Communications

Managing Regulatory Complexity While Transitioning to UCaaS and CCaaS

May 12, 2022

More companies around the world today are embracing cloud-based unified communications and contact center solutions than ever before. As...

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Unified Communications & Collaboration

Cisco Releases Webex Meetings PWA for Chrome OS; Poly Reveals Video Bar Device

Ryan Daily

May 11, 2022

In this No Jitter Roll, we cover the latest news from Cisco, Poly, and Jabra.

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Organization & Management

Reviewing Carrier Bills: Don't Let Jargon Interfere With Your Audits

Darin Ward

May 11, 2022

Service bills are confusing by design, but effective telecom managers should be able to use their skills to make sense of them.

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Unified Communications

A Partner Perspective on Transitioning from Mitel to RingCentral

May 11, 2022

This white paper will equip you to ask those questions and gain that understanding.

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Contact Center & Customer Experience

5 Ways AI is Disrupting Contact Centers

Dan O'Connell

May 10, 2022

Emerging technologies can help drive the transition from contact center as a cost center to contact center as a profit center.

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Systems Management & Network Design

The Cost of Network Management

Terry Slattery

May 10, 2022

Network management tools seem to cost a lot for what they provide. Let’s look at what you need and how much it should cost.

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E-911

Why You Must Validate Compliance with the New E911 Laws

Cyndi Crews

May 09, 2022

With Kari’s Law and RAY BAUM’S Act in force, it is critical that all organizations verify their compliance with these laws.

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Contact Center & Customer Experience

Avaya Expands Its Microsoft Partnership; Genesys to Offer Video Customer Assistance Tool

Lisa Schmeiser

May 09, 2022

Avaya OneCloud enters Azure Marketplace; the augmented-reality video platform SightCall is now available on the Genesys AppFoundry.

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