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Unified Communications

No Jitter Roll: Agent Performance Suite, UC Headset

March 05, 2021

The latest news from Observe.ai, Jabra, Pypestream, AVI-SPL, and CoreView.

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New Administration, New FCC, New Priorities… Now What?

January 29, 2021

Change is in order for Net neutrality, ISP regulation, and infrastructure investment.

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Someone looking at a holographic image

Team Collaboration Tools & Workspaces

Holographic 3D Video: Taking Collaboration to a New Level

January 28, 2021

With the help of IKIN's new technology bundle, holographic communications are no longer just for sci-fi movies.

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Unified Communications & Collaboration

Learn the Value of Specialized Collaboration Tools

January 28, 2021

An industry professional explores three reasons why specialized collaboration tools will remain a valuable investment for companies.

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AI & Speech Technologies

How Cisco Is Driving Inclusiveness Via Webex

January 27, 2021

Democratizing collaboration tools for use of ease and accessibility to all, as Cisco is doing with Webex, should be an industry goal.

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Conceptual illustration of Teams calling

Team Collaboration

Microsoft Teams Direct Routing: More Complex Than It Seems

January 27, 2021

Direct Routing is a good option for voice calling, but be sure you understand all the considerations and the tradeoffs.

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Covid-19

Talkdesk Tackles Vaccine, PPP Challenges

Sheila McGee-Smith

January 26, 2021

These healthcare and financial offerings are the starting point for the CCaaS provider’s efforts to deliver industry-specific solutions.

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A contact center agent busy at work

Contact Center & Customer Experience

5 CX Issues to Address in 2021

Nicolas De Kouchkovsky

January 26, 2021

Contact center rose to the occasion last year, but there remain many challenges in the year ahead.

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Digital Transformation

Digital Transformation is Calling…You Must Answer

January 26, 2021

The real opportunities lie in business model changes.

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Cloud Communications

Digitalization: Why You Need a Global Cloud Partner

Divya Ghai Wakankar, BICS

January 26, 2021

Evaluating potential cloud communications partners on these seven criteria can help assure the one you pick is up to the challenge.

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A photo of Otter for Google Meet

Otter.ai Adds Google Meet Support, Looks to the Future

January 25, 2021

The real-time voice transcription service hints at more integrations and features to come.

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Conceptual art to represent wireless broadband

Enterprise Networking

Is Private 5G a Serious Option?

January 25, 2021

For the right, but little promoted, use case, the answer is a definitive yes.

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employee experience collage

Employee Experience

Planning the Nuts & Bolts of Employee Experience

January 25, 2021

Going forward, what do we need to make remote collaboration truly enterprise-grade?

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Unify Office by RingCentral Lands in the U.S.

January 22, 2021

RingCentral’s strategic partnerships share many similarities, but the one with Atos has two major differentiators.

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Unified Communications & Collaboration

UCaaS Veteran Launches ‘Hyper-Communications’ Startup

January 22, 2021

Looks to boost personal user experience by converging email, messaging, group chat, video meetings, and voice calling.

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Two people shaking hands

Uniphore Acquires Video AI Startup

January 21, 2021

Uniphore adds emotion and engagement analysis to conversational AI portfolio with recent deal.

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