ty___NJR.jpg Image: ty - stock.adobe.com Unified Communications No Jitter Roll: Agent Performance Suite, UC Headset Dana CasiellesMarch 05, 2021The latest news from Observe.ai, Jabra, Pypestream, AVI-SPL, and CoreView.
Andriy Blokhin__AdobeStock_208314226.jpeg Regulation New Administration, New FCC, New Priorities… Now What? Martha BuyerJanuary 29, 2021Change is in order for Net neutrality, ISP regulation, and infrastructure investment.
Brent_3D_12521.png Team Collaboration Tools & Workspaces Holographic 3D Video: Taking Collaboration to a New Level Brent KellyJanuary 28, 2021With the help of IKIN's new technology bundle, holographic communications are no longer just for sci-fi movies.
metamorworks.jpg Unified Communications & Collaboration Learn the Value of Specialized Collaboration Tools Morten BroggerJanuary 28, 2021An industry professional explores three reasons why specialized collaboration tools will remain a valuable investment for companies.
01272021_Inclusivity.jpeg AI & Speech Technologies How Cisco Is Driving Inclusiveness Via Webex Zeus KerravalaJanuary 27, 2021Democratizing collaboration tools for use of ease and accessibility to all, as Cisco is doing with Webex, should be an industry goal.
01272021_TeamsVoiceCalling.jpg Team Collaboration Microsoft Teams Direct Routing: More Complex Than It Seems Melissa SwartzJanuary 27, 2021Direct Routing is a good option for voice calling, but be sure you understand all the considerations and the tradeoffs.
01262021_Covid.jpeg CCaaS Talkdesk Tackles Vaccine, PPP Challenges Sheila McGee-SmithJanuary 26, 2021These healthcare and financial offerings are the starting point for the CCaaS provider’s efforts to deliver industry-specific solutions.
Contact_Center_AdobeStock_291730170_12620.jpeg Contact Center & Customer Experience 5 CX Issues to Address in 2021 Nicolas De KouchkovskyJanuary 26, 2021Contact center rose to the occasion last year, but there remain many challenges in the year ahead.
stnazkul__AdobeStock_277819246.jpeg Digital Transformation Digital Transformation is Calling…You Must Answer Dave MichelsJanuary 26, 2021The real opportunities lie in business model changes.
01072021_bics_wp-AdobeStock_386186292.jpeg Cloud Communications Digitalization: Why You Need a Global Cloud Partner Divya Ghai Wakankar, BICSJanuary 26, 2021Evaluating potential cloud communications partners on these seven criteria can help assure the one you pick is up to the challenge.
Otter_12521.jpg Vendor News Otter.ai Adds Google Meet Support, Looks to the Future Ryan DailyJanuary 25, 2021The real-time voice transcription service hints at more integrations and features to come.
01252021_mmWave5G.jpeg Enterprise Networking Is Private 5G a Serious Option? Tom NolleJanuary 25, 2021For the right, but little promoted, use case, the answer is a definitive yes.
01252021_EX.jpeg Employee Experience Planning the Nuts & Bolts of Employee Experience Eric KrapfJanuary 25, 2021Going forward, what do we need to make remote collaboration truly enterprise-grade?
Tobias Arhelger__AdobeStock_288416328_Editorial_Use_Only.jpeg UCaaS Unify Office by RingCentral Lands in the U.S. Dave MichelsJanuary 22, 2021RingCentral’s strategic partnerships share many similarities, but the one with Atos has two major differentiators.
illumy_Presentation1.jpg Unified Communications & Collaboration UCaaS Veteran Launches ‘Hyper-Communications’ Startup Dana CasiellesJanuary 22, 2021Looks to boost personal user experience by converging email, messaging, group chat, video meetings, and voice calling.
Acqu_AdobeStock_320605338_12120.jpeg Vendor News Uniphore Acquires Video AI Startup Zeus KerravalaJanuary 21, 2021Uniphore adds emotion and engagement analysis to conversational AI portfolio with recent deal.