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Security

Threat Overload: IT Feels the Security Burnout

Gary Audin

January 24, 2020

How can enterprises and IT professionals combat the increasing IT security threats without feeling burnt out?

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Unify Your Global MultiSite Contact Center Operations

December 12, 2019

Get the guidance you need to migrate your multisite, global contact center operation to the cloud.

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Getting Unstuck from Legacy Contact Center Systems

December 12, 2019

In this Enterprise Connect Research report, discover why cloud is the clear choice for organizations that have made customer experience a competitive...

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Vendor News

10 Ways Cisco Has Made the World a Better Place

Zeus Kerravala

December 12, 2019

Celebrating 35 years of Cisco with a look back at their philanthropic work in the arena of combating homelessness, global warming, the education gap...

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Analyst Insight

Has the ‘Focus on Growth’ Mantra Come to a Head in UC?

Dave Michels

December 11, 2019

With uncertain economic times ahead, some cloud-based providers have already pivoted to focusing on profitability over market growth.

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Best Practices

3 Mistakes You May be Making When Writing an RFP

Melissa Swartz

December 11, 2019

Don’t set yourself up for conflict with your selected vendor over mismatched expectations of deliverables.

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Enterprise Networking

Tips for Active Path Testing

Terry Slattery

December 10, 2019

This technique can provide great visibility into network operations, if you plan accordingly and know how to monitor the results.

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Organization & Management

IT: Managing Choice, Change, Careers in 2020

Jon Arnold

December 10, 2019

With IT's ever-changing role in the enterprise, what will decision-makers need to work on to stay informed in the new year?

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Contact Center & Customer Experience

Decoding Dialogflow: Creating Multilingual Bots

Brent Kelly

December 09, 2019

The eleventh in a multi-article series focusing on building intelligent bots using Google Dialogflow and Contact Center AI

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Security

Did You Hear That? Securing Communications in 2019

Perry Price

December 09, 2019

What role encryption and a security-first mindset are playing in employee and customer interactions today

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Vendor Strategy

AWS Continues to “ReInvent” Its Communications Capabilities

Zeus Kerravala

December 06, 2019

During its user conference, Amazon Web Services showcased its latest Contact Lens and Kendra offerings for contact centers, alongside its previously...

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Vendor Strategy

No Jitter Roll: Five for Friday

Ryan Daily

December 06, 2019

A look at the latest news coming from Amazon Web Services, 128 Technology, Avaya, PCI Pal, NextPlane, Poly, and Peerless Network.

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Security

Understanding GPS Data Spoofing

Gary Audin

December 06, 2019

What happens to location-based software and services, if the GPS location data isn’t right?

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Security

Wanted for EC20: Security & Privacy Innovation

Dave Michels

December 05, 2019

The 2020 Enterprise Connect Innovation Showcase will shine a light on interesting new approaches to security and privacy related to enterprise...

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Unified Communications & Collaboration

PGi Adds Dolby Voice, More to GlobalMeet Platform

Beth Schultz

December 05, 2019

One year into his tenure as CEO, industry veteran Don Joos continues to transition the company as a full-fledged provider of business communications...

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E-911

Avaya Professionals at Texas Tech Improve Campus Safety

Richard Westlund, International Avaya User Group

December 05, 2019

How the university combined an Avaya-based E911 system and a configuration and management solution from IR Prognosis to all but eliminate bad calls

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