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A graphic of someone in a meeting room talking to a coworker through video

Image: Jemastock - stock.adobe.com

Video Collaboration & A/V

‘Meet Happy’ With Zoom’s Hardware as a Service

July 09, 2020

COVID-19 pushed many enterprises to video. Now, with programs like Zoom's HaaS, enterprises can take the experience to the next level without breaking IT budgets.

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Unified Communications

8x8 Opens the Floor for Communications

June 10, 2020

With the launch of its Open Communications Platform, 8x8 continues the conversation around breaking down the barriers between disparate platforms.

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Unified Communications

Incorporate PBX Systems Into Your Digital Strategy

June 10, 2020

How to adapt enterprise legacy PBX systems without starting from scratch, to meet the demands of today's business world

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Photo of young woman returning to the office

Who Wants to Return to the Office?

June 09, 2020

New research from Leesman, a workplace experience firm, has some of the answers.

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Photo showing hand off of torch from one CEO to the next

Vonage CEO Masarek Steps Down, Dell Exec Takes on Role

June 09, 2020

Masarek has reshaped the company into a real contender for enterprise UCaaS, CPaaS, and CCaaS business, and now he bows out as the company heads into...

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A security lock

Video Collaboration & A/V

Ease of Use vs. Security: The Zoom Conundrum

June 08, 2020

Zoom has made a series of changes recently, but did security trump ease of use?

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Unified Communications

Finding Your Purpose During COVID-19

June 08, 2020

State of mind affects your ability to uncover growth opportunities—learn how to remain strong and avoid financial ruin.

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Team Collaboration Tools & Workspaces

Slack, AWS Team on Collaboration

June 05, 2020

With the partnership, AWS can become Slack’s biggest client, but will AWS employees actually use it?

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pause and reflect

Contact Center & Customer Experience

No Jitter Roll: Moment of Reflection, WFH Offerings

June 05, 2020

The latest news from Cisco, Comcast Business, Poly, and Crestron.

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A video meeting graphic

Team Collaboration Tools & Workspaces

Measuring the Quality of Collaboration Sessions

June 05, 2020

With the surge in collaboration traffic, how can enterprises ensure that their sessions have the highest possible quality.

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Cloud Communications

Enterprise Considerations for Carrier Grade SIP Trunking

June 04, 2020

Before implementing new SIP trunking give thought to global carriers, point of presence, and customer best practices.

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technology battle

Unified Communications & Collaboration

The Looming Zoom vs. Teams UcaaS Phone Battle

June 04, 2020

Both can’t wait to be king of the enterprise. Take these crucial considerations into account when choosing the right provider for your organization.

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What if spelled in blocks

What if Carriers Operated like Amazon?

June 03, 2020

Imagine a world where it didn’t take 60 days to deliver a data circuit or two weeks to ship a configured phone

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Contact Center & Customer Experience

Return to the Office. Now What?

June 03, 2020

Consider these 11 criteria when preparing for re-entry to the physical workplace.

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Illustration of wave of sound in radio Wi-Fi transmission

Spectrum Explosion to Fuel Fresh Wave of Wireless Innovation

Michael Finneran

June 02, 2020

Businesspeople should be smarter about the wireless opportunity this time around, not falling into the trap of the wireless martyrs that have...

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Photo of customers under magnifying glass

Customer Experience

Customer Engagement Platform: the New CRM

June 02, 2020

CEPs can support the omnichannel journey whereas CRM apps can’t; participate in an upcoming Omdia Universe study on CEPs and share your evaluations.

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