Posts

No Jitter is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

assessing-technology.jpg

Image illustrating a business person assessing technology

Best Practices

10 Ways to Evaluate Communications Technology for the Long Term

Melissa Swartz

September 20, 2023

A complete technology solution requires a platform, implementation, and ongoing support. You have to get all three of these right to achieve success. Here are the things to keep in mind as you select...

NoJitterRoll_5820.jpg

AI & Automation

No Jitter Roll: Dialpad Launches Proprietary LLM, Otter.ai Brings Gen AI to Slack, Dstny Launches Native Teams Integration and Mutare’s Voice Traffic Filter Available in Genesys AppFoundry

Matthew Vartabedian

August 18, 2023

In the news this week: Dialpad aims to automate business communications, Slack and Otter.ai are now integrated, Dstny now lets users activate a dial...

H4EXMK.jpg

AI & Automation

Preparing for the Coming AI Battles

Eric Krapf

August 18, 2023

The more we plan to rely on AI, the more likely some will object. How can we best prepare for the usage and the criticism?

ucaas.jpg

UCaaS

Empowering Organizational Sustainability Through Unified Communications: A Path to Efficiency, Productivity, and Environmental Responsibility

Paul Ridge

August 17, 2023

UC and UCaaS can drive organizational sustainability by enhancing productivity, reducing waste, promoting remote work, and fostering environmental...

Avaya_Logo_Hi_Res_JPEG_File__White.jpg

Analyst Insight

Avaya is Back

Brent Kelly

August 16, 2023

The company’s post-bankruptcy strategy has a laser focus on CX while deprecating PBX and UCaaS.

ai-running-contact-center.jpg

AI & Automation

Conversations in Collaboration: IntelePeer’s Frank Fawzi on Using AI In Front of The Contact Center

Matthew Vartabedian

August 15, 2023

IntelePeer’s President & CEO discusses how current AI implementations can be used to triage customer interactions before they reach the contact...

RHF6EE.jpg

AI & Automation

Generative AI Already Embedded in Contact Centers

Robin Gareiss

August 14, 2023

But trust concerns of the technology behind it is widespread.

Slack_AdobeStock_157277512_101220.jpeg

A graphic showing business communications

Team Collaboration Tools & Workspaces

No Jitter Roll: Slack Redesigns, SIPPIO brings PSTN calling to Microsoft Teams and Streem Delivers Remote Video Support

Matthew Vartabedian

August 11, 2023

In the news this week: Slack launches a redesign focused around productivity improvements, SIPPIO bolsters ability to bring PSTN to Microsoft Teams,...

Zoom_AdobeStock_335035584_Editorial_Use_Only.jpeg

Future of Work

Zoom Makes a Call, But What Does It Mean?

Eric Krapf

August 11, 2023

It may lead to easy jokes, but Zoom's call for its staff to return to in-person work makes sense for them. It doesn't mean remote work or hybrid work...

TWT8KT.jpg

CCaaS

RingCentral Announces RingCX, its New CCaaS Offering

Dave Michels

August 10, 2023

RingCentral’s new RingCX solution is intended to expand its reach with a CCaaS aimed at addressing simpler use cases.

2HB34KW.jpg

AI & Automation

Zoom’s AI Approach: Leading with Openness and Accountability

Prachi Nema

August 10, 2023

No UC&C vendor can guarantee a top-notch AI toolkit without refining their algorithms using extensive customer datasets. The key is communicating...

zoom-in-front-of-the-screen.jpg

Employee Experience

Transparency in Action: Q&A with Zoom Leadership on CX and EX Solutions

Sheila McGee-Smith

August 10, 2023

An industry analyst meeting presented an opportunity for face-to-face dialogue about Zoom’s customer and employee experience solutions.

KXFFE6.jpg

AI & Automation

Conversations in Collaboration: Calabrio’s Joel Martins on How AI Boosts Contact Center Efficiency and Effectiveness

Matthew Vartabedian

August 09, 2023

Calabrio’s CTO talks about current AI implementations in interaction benchmarking and scheduling and provides a glimpse of how generative AI can help...