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Privacy & Compliance

Enforce Cyber Insurance to Avoid Being Blindsided

Gary Audin

March 27, 2020

Preparing to be insured means preventing or limiting the risk of cybersecurity attacks and data breaches.

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Speech Technologies

Where Does Voice Fit in Today’s Enterprise?

Elizabeth (Beth) English

March 11, 2020

With the proliferation of team collaboration solutions, deciding where voice channels should live has become an increasingly difficult task.

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Contact Center & Customer Experience

Contact Center 2023: Sales, Service, Marketing Converge

Sheila McGee-Smith

March 11, 2020

How far will the industry "move the ball" over the next three years?

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SD-WAN

Is SD-WAN 2.0 Right Around the Corner?

Ryan Daily

March 10, 2020

Security and automation are two paths for SD-WAN’s future.

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Contact Center & Customer Experience

Getting UX Right Starts with End Users

Jon Arnold

March 10, 2020

Focus groups reveal a lot about how people engage with technology – the more you listen, the more you learn.

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Vendor Strategy

Lifesize, Serenova Announce Merger

Sheila McGee-Smith

March 10, 2020

Combining cloud video and contact center is the first step; the long-term plan is more ambitious.

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Customer Experience

Follow the Leaders: Transform Your CX

Robin Gareiss

March 09, 2020

Nemertes Research conducted a study of 517 companies to understand what successful companies do differently than those that aren’t yet delivering...

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Careers

Breaking Down the Walls Between IT and Users

Darin Ward

March 09, 2020

When IT comes out of their shell and proactively communicates with users, the whole enterprise benefits.

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AI & Speech Technologies

No Jitter Roll: Speech-to-Text, Comms APIs

Dana Casielles

March 06, 2020

The latest scoops from Google Cloud, Vonage, Whispir, Voximplant, LogMeIn, and EPOS

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UCaaS

RingCentral Office vs Avaya Cloud Office: How They Differ

Zeus Kerravala

March 06, 2020

If you’re still wondering how Avaya Cloud Office will compare to RingCentral Office, here’s what you need to know.

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Internet of Things

Managing Wired IoT Devices in a Wireless World

Gary Audin

March 06, 2020

Plenty of IoT devices still rely on a wired connection, which can present unique networking challenges.

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AI & Automation

5 Incredibly Useful Things You Didn’t Know a Virtual Agent Can Do

Richard Dumas

March 05, 2020

They don’t just talk the talk – they walk the walk.

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Enterprise Connect

Poly Expected to Make More Remarkable Changes at EC20

Dave Michels

March 05, 2020

Product launches and updates came steadily and frequently throughout the past year.

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BCStrategies

What’s Up with 5G for the Enterprise?

Michael Finneran

March 05, 2020

Get the latest on 5G, from private cell networks to UC&C/team collaboration integration and beyond, this month at EC20.

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Team Collaboration Tools & Workspaces

Coronavirus Boosts Cloud Meetings, Team Collaboration

Alaa Saayed

March 04, 2020

In response to the coronavirus, cloud meeting and team collaboration providers have retooled their offerings and focused on remote capabilities.

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Team Collaboration Tools & Workspaces

Keys to Transitioning to a Cloud Service Effectively

John Bartlett

March 04, 2020

Planning and proper testing are two keys to an effective cloud collaboration transition.

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