CCaaS_AdobeStock_238343122_8321.jpeg Image: wladimir1804 - stock.adobe.com CCaaS Sprinklr’s Journey from Social Media Management to CCaaS Market Disruptor Sheila McGee-SmithJune 02, 2023Social media management company Sprinklr enters the CCaaS market.
No Jitter_774x516.jpg Customer Experience Rethinking Your Digital CX Management Strategy Elizabeth Tobey | NICEMay 02, 2023Surpass the competition with a best-in-class, data-driven roadmap.
CX_AdobeStock_350286710_102121.jpeg Contact Center & Customer Experience Digital Customer Support Still Lags Dave MichelsMay 01, 2023There’s many times where digital makes more sense. What I don’t understand is why so many companies are making it an unnecessarily painful experience.
Avaya_Logo_Hi_Res_JPEG_File__White.jpg Contact Center & Customer Experience Avaya Emerges from Chapter 11 Dave MichelsMay 01, 2023With its new capital structure, the company can pursue new market opportunities while enhancing its customer service and support capabilities.
bluebay2014.jpeg UCaaS Number of the Month: 39% of Pros Report Satisfaction with UCaaS Investments Matthew VartabedianMay 01, 2023A Tangoe report found that less than half of IT decision-makers report UCaaS investments fully delivered on promised benefits
Microsoft_AdobeStock_345696803_Editorial_Use_Only_71421.jpeg News & Views No Jitter Roll: Microsoft’s Copilot Moves into Viva and Slack Debuts a New Collaboration Tool Matthew VartabedianApril 28, 2023In the news this week: Microsoft includes Copilot in its Viva suite; Slack introduces a new “canvas” for collaboration and the availability of...
Daniel Constante Alamy Stock Photo_Alamy - Presentation1.jpg UCaaS What Microsoft's Customers Gain If It Unbundles Teams Kevin KiellerApril 28, 2023Whether Teams is included or separate from the Office bundle, it has proven its value to millions of users, and tens of thousands of organizations...
hybrid-meeting.jpg Future of Work Our Experts Explain: How to Develop Hybrid Work's Best Practices Eric KrapfApril 28, 2023When it comes to supporting hybrid work, what works? That is the question.
cloud-growth-2.jpg Cloud Communications Leading Cloud Communications Platforms Innovation Vectors: Mind the Differentiation Gap Elka PopovaApril 26, 2023In the second part of the interview with cloud communications vendors, we asked them to identify the interesting and innovative new developments on...
red-landline-phone.jpg E-911 When There's No Dial Tone, There's No Kari's Law Compliance Martha BuyerApril 26, 2023Kari's Law has three core pillars – and facilities in the U.S. are still failing to meet one or all of these requirements.
haunted-mansion.jpg Analyst Insight New 3D-Like Meetings, Courtesy of an Old Technology Dave MichelsApril 25, 2023Logitech and Steelcase are using an old trick to ‘spice’ up meetings. If you've ever been to the Haunted Mansion, you're already familiar with it.
cloud-growth-1.jpg Cloud Communications Leading Cloud Communications Platforms Innovation Vectors: The Strategic Imperative Elka PopovaApril 25, 2023We asked cloud communications vendors to assess the speed of innovation and the opportunities in the business communications market.
cx_snip.png Customer Experience Enghouse Interactive brings IoT Capabilities to “All-in-One" CX Dave MichelsApril 24, 2023New CX Suite combines omni-channel contact center, unified communications and IoT capabilities.
network-evolution.jpg AI & Automation Amazon Web Services Flexes Its Generative AI Muscles Zeus KerravalaApril 24, 2023Amazon Web Services (AWS) launched several new products designed to make generative AI more accessible and affordable.
employee-experience-AI.jpg AI & Automation No Jitter Roll: Zoom Expands Telehealth Partnership with Oracle, Acquires Workvivo Matthew VartabedianApril 21, 2023In the news this week: Zoom expands its employee experience offering with new acquisitions; Peerless Network’s SIP Trunking Services are now...
CustomerService_061720_sp-AdobeStock_275914749.jpeg Customer Experience Why Brands With the Best Digital Tools Will Win on CX and EX Michael LawderApril 21, 2023With consumer spending down and a labor shortage, tech stacks need to shine