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A computer network

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Monitoring, Management and Security

Transforming Your Network With Intent

July 03, 2020

To meet the challenges of today’s network demands, enterprises should consider deploying an intent-based network.

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Employee Experience

Lessons from an Old Hand at Remote Work

June 19, 2020

Here are some ways to optimize the experience of working from home, learned over the years.

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Photo of VoIP phone

VoIP User Beware: USF Contribution Factor Hits New High

June 18, 2020

This is why terms are more important than price when evaluating a provider’s proposed contract.

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Photo of somebody text messaging

Let’s Welcome the New Kid on the Block: Verified SMS

June 18, 2020

As we continue the evolution and rollout of its RCS cousin, Verified SMS will play a critical role in maintaining trust and safety between brands and...

Contact Center & Customer Experience

Assessing COVID-19’s Enduring Impacts on Contact Centers

Sheila McGee-Smith

June 18, 2020

A NICE inContact flash survey signals what directions global contact centers will take in platform choice and WFH support.

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6 Reasons Companies Still Overspend on Telecom

June 17, 2020

With the right personnel, strong processes, durable tools, and regular third-party evaluation, you can keep telecom service costs low.

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Photo of Blue cloud and padlock on a computer

Cloud Communications

Cloud Communications: 6 Questions to Ask on Security

June 17, 2020

You and your cloud provider need to work in unison to keep your communications and collaboration apps secure.

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Customer Experience

Agile Customer Experience: Get the Competitive Edge You Need

David Wasserman, NICE

June 17, 2020

A look at three pillars necessary for achieving a fully agile customer experience organization

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Photo of a videoconference

Video Collaboration & A/V

Age of Video Has Arrived, But Don’t Stop Now

June 17, 2020

As rollouts become ubiquitous, enterprises must advance their video strategies, focusing next on leveraging video content and analytics.

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Vendor Strategy

Cisco Brings in Box Exec to Head Security, Apps Group

June 16, 2020

User experience and AI expertise should serve new exec, Jeetu Patel, well in furthering the collaboration and security portfolios.

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Illustration of the universe

Digital Transformation

Goodbye Digital Transformation, Hello Digital Business

Nicolas De Kouchkovsky

June 16, 2020

The pandemic not only is accelerating the shift toward digital, but also expanding its scope and bringing about a new model.

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Illustration of young woman working from home, with cat

Digital Workplace

Work from Home: Budget, Collaboration Win for IT

June 16, 2020

Nemertes Research data shows enterprises spending more on collaboration technology and finding benefits for end users and the business.

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Cloud Communications

Cisco Updates Webex with Eye on Remote Work

June 16, 2020

Fleshes out management capabilities, adds new integrations, and expands security pack.

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Illustration showing network automation

Enterprise Networking

Network Automation: It’s Not Optional

June 15, 2020

Organizations must have agile networks for their businesses to remain competitive. Network automation is how they make it happen.

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Enterprise Connect

EC Virtual Bootcamp: Live Today!

June 15, 2020

Don’t miss out on expert guidance on how to move your pandemic response forward.

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Contact Center & Customer Experience

4 Post-Pandemic Trends on the Rise

June 15, 2020

Less demand for commercial real estate, a mortally wounded office space – these changes make it necessary to revisit prior conclusions and...

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