Posts

No Jitter is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Ring_AdobeStock_219101171_8521.jpeg

A business person examining stocks on a tablet

Image: ipopba - stock.adobe.com

Vendor News

RingCentral Continues Its Roll, Partnerships Pay Off

Zeus Kerravala

August 05, 2021

RingCentral’s latest financial results show partnership offerings are finding adoption, and hybrid work is here to stay.

Workspace_AdobeStock_377955340_72121.jpeg

Employee Experience

Workspace Wednesday: A Recipe to Boost Employee Experience

Ryan Daily

July 21, 2021

An effective employee experience strategy has many components, but leadership, the right technology, and employee empathy are key among them.

MarekPhotoDesign.com__AdobeStock_379518024.jpeg

UCaaS

UCaaS Pricing: Are Consumption-based Models a Con?

Dave Mailer

July 21, 2021

If you are not careful, consumption-based models can end up costing more than traditional capex-based options! Here’s how to make sure they work for...

Artem__AdobeStock_190277209.jpeg

Contact Center & Customer Experience

A Guide to Understanding the Omnichannel CX

Jeff Gallino, CallMiner

July 21, 2021

Three best practices for organizations looking to create omnichannel customer experiences that meet the high expectations of today's digital consumers

WFH_AdobeStock_386175415_72021.jpeg

Digital Workplace

4 Tips for Solving WFH Audio, Video Problems

Jim Burton

July 20, 2021

The pandemic has exposed audio and video problems for all kinds of users, but thankfully, IT has the means to address them.

tippapatt_AdobeStock_330021762.jpeg

Contact Center & Customer Experience

Human-Centered AI Enables an Empathetic Service Approach

Mila D'Antonio

July 20, 2021

By bridging the gap between simulated empathy and human empathy, enterprises can understand why customers feel the way they do and communicate...

Five9_AdobeStock_324420888_71921.jpeg

Contact Center & Customer Experience

Five9 and Zoom: Two Powerhouses Take on UCaaS + CCaaS

Sheila McGee-Smith

July 19, 2021

While not the first deal of its kind, Zoom and Five9 might be the first compelling story of bringing together UCaaS and CCaaS.

AdobeStock_413776444.jpeg

Illustration of two cogs coming together

Industry News

Business Success Metrics Underscore Value of Zoom’s Five9 Buy

Robin Gareiss

July 19, 2021

Video for CX may be the most important result of this pending deal. Here’s why, based on Metrigy customer research.

Zoom_AdobeStock_198544406_71921.jpeg

Contact Center & Customer Experience

Zoom Steps Into CCaaS, Set to Acquire Five9

Zeus Kerravala

July 19, 2021

Zoom's latest acquisition hammer homes the coming together of UCaaS and CCaaS.

alexlmx__AdobeStock_216033363.jpeg

Best Practices

Don’t Venture Into VoIP Alone

Mike Smith

July 19, 2021

Hiring an independent consultant is a good idea if you're planning a VoIP project.

Visual Generation__AdobeStock_265050605.jpeg

CCaaS

Five9 Brushes Up on AI in CCaaS Platform

Dana Casielles

July 16, 2021

Updates center on IVA development and apps, plus integration of real-time voice features.

AVOCOR PUBLISH.jpg

Team Collaboration

No Jitter Roll: Collaboration Devices, 5G Business Internet

Dana Casielles

July 16, 2021

The latest news from Avocor, ClearOne, Verizon Business, NICE, Spearline, and Nextiva

AI_AdobeStock_279325673_71521.jpeg

A technology background with the words AI

Contact Center & Customer Experience

Uniphore Boosts Deep Learning AI for Agent Assistance

Ryan Daily

July 15, 2021

Deep learning AI models will provide more accurate call summaries and AI-based after-call work guidance.

AdobeStock_271767386.jpeg

Business woman reaching out to digital points

Digital Transformation

Creating Seamless, Personalized Digital Experiences

Eric Krapf

July 15, 2021

Whether for customers, employees, or both, this, ultimately, is what you’ll hear about from EC21 keynoters from AWS, Cisco, Microsoft, RingCentral,...

Best Practices

Best Practices for Purchasing a Full UCaaS/CCaaS Solution

Tim Proctor

July 15, 2021

In the final installment of this three-part series, we address solution acquisition and vendor evaluation.

Microsoft_AdobeStock_345696803_Editorial_Use_Only_71421.jpeg

Team Collaboration Tools & Workspaces

Microsoft Showcases Teams, Viva Integrations

Ryan Daily

July 14, 2021

News coming out of Inspire partner event includes updates for Dynamics 365-Teams integration, expanded Viva ecosystem — plus Windows in the cloud.

« first
‹ previous
1
2
3
4
5
6
7
8
9
…
next ›
last »

Search form

Posts