Prostock-studio_AdobeStock_393108653.jpeg Image: Prostock-studio - stock.adobe.com Unified Communications & Collaboration No Jitter Roll: In-App Calling for Salesforce, AI Funding Dana CasiellesFebruary 26, 2021The latest news from RingCentral, Otter.ai, Ujet, Poly, and EPOS.
Nureva__NJR Image.jpg APIs & Embedded Communications No Jitter Roll: RingCentral API Updates, AI Funding Dana CasiellesFebruary 05, 2021The latest news from RingCentral, Microsoft, Mitel, Nureva, Cresta, Deepgram, and Verint.
020421_Cloud_186141267.jpeg Cloud Communications How Will Distributed Cloud Impact Communications? Eric KrapfFebruary 05, 2021Learn the answer at the upcoming Enterprise Connect virtual event, Communications & Collaboration: 2024.
020421_Agents_351943412.jpeg Contact Center & Customer Experience The Redesigned Contact Center: Must-Haves for Success Robin GareissFebruary 04, 2021Based on Metrigy research, a look at the evolving workplace, remote agent management, and key empowering technologies
02032021_Viva.jpg Employee Experience ‘Viva’ Teams Dave MichelsFebruary 04, 2021Microsoft launches employee experience platform, with Teams playing a central role in this new approach to employee engagement.
DonkeyWorx -.jpg AI & Automation Uniphore Looks to Strengthen Agent & Customer Experiences Dana CasiellesFebruary 04, 2021New tools leverage RPA technology and voice biometrics, respectively.
02032021_WW_370306952_2321.jpeg Meetings WorkSpace Wednesday: Zoom Back Into the Office Beth SchultzFebruary 03, 2021A look at how Zoom and other software vendors are updating capabilities to facilitate a safe return to the office.
phonlamaiphoto__Presentation1.jpg Contact Center & Customer Experience Dialpad Leans Into AI; Contact Center Sheila McGee-SmithFebruary 03, 2021New UCaaS/CCaaS customer One Legal quickly incorporates AI features into contact center operation.
02032021_Keys_318603503.jpeg Unified Communications & Collaboration 5 Keys to UC Success Irwin LazarFebruary 03, 2021Successful companies are spending more, and are more proactive in supporting work from home.
02032021_UCaaS-testing_404071611.jpeg UCaaS UCaaS Testing: Why it’s Important & How to Get it Right Dave MailerFebruary 03, 2021No matter what a provider might tell you, pre- and post-deployment testing remains critical. Here’s some guidance.
Studio_P15_Lifestyle_1_2221.jpg Vendor News Poly Gets Personal With New Video Devices Ryan DailyFebruary 02, 2021Poly fills a portfolio gap with eye on remote workers.
Usage_Profile_AdobeStock_343364980_2121.jpeg Organization & Management Reinventing Communications: One Usage Profile at a Time Marty ParkerFebruary 02, 2021In part one of this multi-part series, we examine the usage profile for field sales and services professionals and ways to improve their experience.
ChatOps_AdobeStock_215217167_2121.jpeg Enterprise Networking How ChatOps Can Improve IT Operations Terry SlatteryFebruary 01, 2021Adopting a ChatOps system can help you address trouble tickets and cut down the time it takes to get a staff member caught up with a network issue.
Nespix .jpg UCaaS Sangoma to Enter Open-Source Marriage with Star2Star Dana CasiellesFebruary 01, 2021This acquisition should boost the VoIP provider’s recognition in the UCaaS space.
Security_6262020-AdobeStock_307730034.jpeg Security Facing Up to New (and Old) Communications Security Threats Eric KrapfFebruary 01, 2021Challenges not only are growing but also spreading out in unpredictable ways.
Golden Sikorka --- Final.jpg CCaaS No Jitter Roll: Avaya AI Updates; CCaaS, WFM Partnership Dana CasiellesJanuary 29, 2021The latest news from Avaya and Google Cloud; 8x8 and Verint; Vyopta, startup Yac, and WebRTC standards body.