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AI & Speech Technologies

Will ChatGPT represent the future of customer service?

Mila D'Antonio

February 03, 2023

This new tech could truly personalize communications, factoring in people’s individual communication and engagement styles, and their personal preferences

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Contact Center & Customer Experience

CX Outlook and Predictions for 2023

Robin Gareiss

January 03, 2023

CX technology investments should increase in the new year, as enterprises use the tools to address challenges like addressing labor shortages and...

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Unified Communications & Collaboration

UC in 2023: 5 Predictions for the New Year

Irwin Lazar

January 02, 2023

The UC market will continue to rapidly evolve due to hybrid work needs and economic challenges.

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Unified Communications

Voice Connectivity in India and Beyond: Strategy Planning

Vivek Kar, Tata Communications

January 02, 2023

Here are three elements of the voice communication strategy that IT leaders should consider.

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Unified Communications & Collaboration

No Jitter Roll Year in Review: July to December 2022

Lisa Schmeiser

December 30, 2022

Whiteboard capabilities spread across collaborative platforms and contact centers continue to lean hard into AI features.

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UCaaS

The Convergence and Evolution of Enterprise Calling

Dave Michels

December 30, 2022

The disruptive aspects of enterprise calling convergence have significant impacts on UC/UCaaS providers and channels.

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Unified Communications & Collaboration

No Jitter Roll Year in Review: January to June 2022

Lisa Schmeiser

December 29, 2022

From a host of Cisco, Teams, and Zoom updates to numerous communications and collaboration partnerships, review the developments shaping the year in...

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Contact Center & Customer Experience

CCaaS Migration Success: 6 Considerations Before Selecting a Service

Ryan Daily

December 29, 2022

In the first in a multi-part series on CCaaS migrations, two SCTC members share several key things to consider before signing on the dotted line for...