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Unified Communications & Collaboration

No Jitter Roll: In-App Calling for Salesforce, AI Funding

February 26, 2021

The latest news from RingCentral, Otter.ai, Ujet, Poly, and EPOS.

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APIs & Embedded Communications

No Jitter Roll: RingCentral API Updates, AI Funding

February 05, 2021

The latest news from RingCentral, Microsoft, Mitel, Nureva, Cresta, Deepgram, and Verint.

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Cloud concept

Cloud Communications

How Will Distributed Cloud Impact Communications?

February 05, 2021

Learn the answer at the upcoming Enterprise Connect virtual event, Communications & Collaboration: 2024.

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Happy contact center agents

Contact Center & Customer Experience

The Redesigned Contact Center: Must-Haves for Success

February 04, 2021

Based on Metrigy research, a look at the evolving workplace, remote agent management, and key empowering technologies

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Microsoft's Viva Insights dashboard

Employee Experience

‘Viva’ Teams

February 04, 2021

Microsoft launches employee experience platform, with Teams playing a central role in this new approach to employee engagement.

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AI & Automation

Uniphore Looks to Strengthen Agent & Customer Experiences

February 04, 2021

New tools leverage RPA technology and voice biometrics, respectively.

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Returning to the office post-pandemic

WorkSpace Wednesday: Zoom Back Into the Office

February 03, 2021

A look at how Zoom and other software vendors are updating capabilities to facilitate a safe return to the office.

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Contact Center & Customer Experience

Dialpad Leans Into AI; Contact Center

Sheila McGee-Smith

February 03, 2021

New UCaaS/CCaaS customer One Legal quickly incorporates AI features into contact center operation.

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Image of keys

Unified Communications & Collaboration

5 Keys to UC Success

February 03, 2021

Successful companies are spending more, and are more proactive in supporting work from home.

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Depiction of cloud service

UCaaS Testing: Why it’s Important & How to Get it Right

February 03, 2021

No matter what a provider might tell you, pre- and post-deployment testing remains critical. Here’s some guidance.

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A Poly P15 on top of a monitor

Poly Gets Personal With New Video Devices

February 02, 2021

Poly fills a portfolio gap with eye on remote workers.

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Someone pressing a tablet

Organization & Management

Reinventing Communications: One Usage Profile at a Time

February 02, 2021

In part one of this multi-part series, we examine the usage profile for field sales and services professionals and ways to improve their experience.

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Enterprise Networking

How ChatOps Can Improve IT Operations

February 01, 2021

Adopting a ChatOps system can help you address trouble tickets and cut down the time it takes to get a staff member caught up with a network issue.

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Sangoma to Enter Open-Source Marriage with Star2Star

February 01, 2021

This acquisition should boost the VoIP provider’s recognition in the UCaaS space.

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Image of lock overlay on city

Facing Up to New (and Old) Communications Security Threats

February 01, 2021

Challenges not only are growing but also spreading out in unpredictable ways.

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No Jitter Roll: Avaya AI Updates; CCaaS, WFM Partnership

January 29, 2021

The latest news from Avaya and Google Cloud; 8x8 and Verint; Vyopta, startup Yac, and WebRTC standards body.

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