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Unified Communications & Collaboration

Slack Adds Canvas Feature; Microsoft Shares New Viva Features

September 23, 2022

In this No Jitter Roll, we feature the latest news from Slack, Microsoft, BlueJeans, and Owl Labs.

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Is Low-Code, No-Code a Security Risk to Your Enterprise?

August 23, 2022

Low-code, no-code platforms are increasingly finding use in the enterprise, but IT leaders should be on the lookout for potential security risks.

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Contact Center & Customer Experience

Avaya: Reasons To Be Optimistic

Sheila McGee-Smith

August 23, 2022

Despite troubling financial news, Avaya might have a reason to feel optimistic in the appointment of Alan Masarek as CEO.

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Unified Communications & Collaboration

Creating a Hotdesking Strategy

August 22, 2022

Factors from team location to device provisioning will vary, so pay attention to what works for your organization

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If the Metaverse Is To Become More, It Needs To Do More

August 22, 2022

The network changes needed to make the metaverse truly and universally realistic at the social interaction level will take time.

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Ujet Adds CX Automation Tool, Balto Releases Integration

August 19, 2022

In this contact-center focused No Jitter Roll, we feature the latest news from Ujet, Balto, and NICE.

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Unified Communications

How Will Innovation Progress in Enterprise Communications?

August 19, 2022

While the communications and collaboration industry has come a long way, it still has plenty of room to innovate and grow.

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Moving to CCaaS? Take a Clarity Bath First

Sheila McGee-Smith

August 18, 2022

If you don't learn from history, your new contact center will repeat the same problems that today’s contact center has.

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Contact Center & Customer Experience

Five9 Survey Results: The Cloud Can Only Meet Contact Center Needs

August 17, 2022

Increased customer demands, remote work, and ever-expanding data demands drive demand for solutions that are too big for on-premises set-ups.

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Contact Center & Customer Experience

A Tale of Two Chats: Persistent Chat Outweighs the Chatbot

August 16, 2022

As the industry seems to be leaning heavily into chatbots and AI, contact centers must focus greater attention on the customer side of the equation.

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Monitoring & Management

Internet Connections: Still a Hurdle for Remote Contact Centers

Gina Lawson, Pingman Tools

August 16, 2022

But remote network monitoring tools can help pinpoint connection issues.

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E911 for Hybrid Work: 3 Components to Ensure Employee Safety

August 15, 2022

Hybrid work doesn’t change how enterprises should address E911 with their organization.

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Tiles falling indicating financial troubles

Unified Communications & Collaboration

Avaya’s Troubles Pile Up: Is Chapter 11 Next?

August 12, 2022

If a second bankruptcy occurs, will Microsoft seek to buy Avaya’s contact center business?

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Contact Center & Customer Experience

Contact Centers’ Future Looks Bright — But Complex

August 12, 2022

There’s a strong case for continued investment in technology — and in the new skills and focus areas required to provide next-gen CX.

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Employee Experience

Office Design for Neurodiverse Employees: Remain Fluid and Adaptable

August 11, 2022

Companies must create spaces for neurodiverse employees' needs, according to design firm HOK. Here are some key guidelines.

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Digital Transformation

How Hybrid Work Has Exposed Digital Transformation Plans

August 10, 2022

The very concept of digital transformation needs to change to reflect the current reality.

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