Posts | Page 3 | Insight for the Connected Enterprise

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Sponsored Content

Interoperability, the UC Undercurrent That Matters Most

Michael Helmbrecht

October 14, 2019

Without pervasive interoperability, can UC really be unified?

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Transition to Microsoft Teams - SP

Sponsored Content

Transition to Microsoft Teams

October 01, 2019

In this whitepaper, learn how calls are handled differently with Teams from your current PBX, including Skype for Business and third-party PBXs.

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Providing Service Assurance - SP

Sponsored Content

Providing Service Assurance for Microsoft Teams Customers

October 01, 2019

This solution brief shares simple steps to enhancing the quality of Teams Calling, resulting in happier customers and lower support costs.

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Contact Center & Customer Experience

Why You Need to Care About CX of Connected Consumers

September 30, 2019

Today, enterprises are distinguishing themselves with personal, robust customer experiences. But can it be too much?

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Computer interaction

No Jitter Roll: Five for Friday

September 27, 2019

A look at the latest news coming from Cisco, Salesforce, Avaya, NextPlane, and Serviceaide.

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Wi-Fi icon

CBRS: A Threat to Wi-Fi?

September 27, 2019

Have enterprises unjustly dismissed Citizens Broadband Radio Service in favor of Wi-Fi?

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The SD-WAN Connection: A Cloud Friendly Approach

September 26, 2019

As cloud computing changes the traditional flow of traffic, SD-WAN solutions, like Aryaka's HybridWAN, allow enterprises to develop a proactive "...

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Cloud Communications

Are We Heading for Cloud in a Box?

September 26, 2019

As the cloud craze continues, enterprises are looking for simplified "in a box" cloud solutions to address their communication and collaboration...

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A selection user

User Adoption & Training

6 Reasons Why End Users Are Crucial to Needs Analyses

September 25, 2019

End user adoption starts with end user involvement. A needs analysis is critical if you want to avoid spending money on extraneous technology.

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Monitoring, Management and Security

UC Security Strategy: Understanding SIM Swapping Attacks

Sorell Slaymaker

September 25, 2019

Understanding how SIM swapping attacks happen is the first step in devising a strategy against them.

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Cyara - cloud migration - SP

Contact Center & Customer Experience

How to Plan a Smooth Contact Center Cloud Migration

Elizabeth Magill

September 24, 2019

A strategic migration plan must answer three important questions.

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Microsoft RemoteAssist for firstline workers

Dissecting Microsoft’s ‘Discovery’ of Firstline Workers

Michael Finneran

September 24, 2019

The mobile field is rife with meaningful examples of business process automation. Can Microsoft be a factor?

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Contact center worker

Contact Center & Customer Experience

Cisco Touts Webex Contact Center-Calling Integration

September 23, 2019

Company talks up other enhancements to cloud platform, as contact center partners make service news of their own.

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6 Trends to Watch Out for in Online Meetings

September 23, 2019

As online meetings become ubiquitous, conferencing providers will need to focus on innovation, price point, and other factors to succeed in the...

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Business person looking at phone

No Jitter Roll: Five for Friday

September 20, 2019

A look at the latest news coming from 8x8, Nuance, Slack, Nectar, and UnifiedFX.

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Addicted to cellphones

Habits of the ‘Always’ Connected Worker

September 20, 2019

How connected are we? Wilson Electronics tries to find out in their latest survey.

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