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No Jitter Roll: Five for Friday

August 16, 2019

A look at the latest news coming from Windstream, Fusion, TeleSign, Zendesk, and Sennheiser.

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Rip off warning

Video Collaboration & A/V

Don't Get Ripped Off with Video Conferencing Pricing

Chris Heinemann

July 30, 2019

Financially, the cost of video conferencing isn't just high, it's unpredictable. It's time for a different approach.

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Personal privacy

Privacy & Compliance

Privacy Matters: Enterprises at an Inflection Point

July 29, 2019

Our digital breadcrumbs are all over enterprise communications and collaboration apps. What will become of all this data?

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Cloud computing

Technology Trends

Is There Anything to this Cloud-Native Stuff?

July 29, 2019

This idea has long been hot, but now it’s practical.

No Jitter Roll: Five for Friday

July 26, 2019

A look at new products for the contact center, small businesses, and mobile workers

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IoT

Internet of Things

Do Your IoT Efforts Match Up to Successful Initiatives?

July 26, 2019

A focus on corporate buy-in and enterprise vision, rather than technology only, is a key success factor.

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Stewart Butterfield, Slack CEO

Team Collaboration Tools & Workspaces

Why Slack Should Be Concerned about Microsoft Teams

July 25, 2019

Likable though he may be, Slack CEO Stewart Butterfield is missing the point about his company’s chief competition.

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Data privacy

Privacy & Compliance

GDPR: A Boring but Important Update

July 25, 2019

As the highest EU court reviews whether certain data export/import strictures are adequate, U.S. companies should be on high alert.

Unified Communications & Collaboration

Best of Breed vs. Suites: Becoming Moot Point in UC

Sorell Slaymaker

July 24, 2019

Legacy enterprises must stop ignoring the fact that the future of communications software is embedded in applications.

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Project planning

Organization & Management

Aligning Expectations: Key to Project Success

July 24, 2019

An RFP spells out expectations from a buyer’s point of view. The SOW shows what the seller plans to provide. They should match.

Interactions brings conversational AI to Pizza Pizza

Contact Center & Customer Experience

Interactions Brings Conversational AI to Food Service

Sheila McGee-Smith

July 24, 2019

An example of how to deliver industry-specific value to businesses through AI

AI & Speech Technologies

Google Ups its Game in Contact Center Speech Recognition

July 23, 2019

Introduces updates that will improve conversational and transcription accuracy, for use by virtual and human agents alike

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Julia White, Microsoft CVP for Azure AI Marketing, and her hologram

Digital Transformation

Holoportation! Next Best Thing to Being There?

July 23, 2019

This visionary technology stimulates the imagination as to the future of business communications.

Team Collaboration Tools & Workspaces

Slack Modernizes Desktop Client

July 22, 2019

Touts greater efficiency, responsiveness, and reliability… all of which should help workers be more productive.

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Key

Let's Talk About Collaboration Security

July 22, 2019

Recent stories should cause organizations to take another look at collaboration security.

No Jitter Roll: Five for Friday

July 19, 2019

What’s new on the product and partnership fronts from Pexip, Microsoft, Workplace by Facebook, Otter.ai, FatPipe, RingCentral, and Aryaka

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