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Audio wave technology background

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Contact Center & Customer Experience

Five9 Announces Virtual Voiceover

Sheila McGee-Smith

December 07, 2021

Five9 customers can now easily create their own custom voice avatars through the partnership with WellSaid.

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AI & Automation

Cognigy Combines Conversational AI, RPA, & CX

November 17, 2021

VP of technology explains how this conversational AI startup is using robotic processing automation to address contact center challenges and improve...

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Slack CEO presenting

Team Collaboration Tools & Workspaces

Slack Continues Digital HQ Storyline, Touts Customizable Workflows

November 16, 2021

At Frontiers, Slack updates its platform to support more workflow customization and developer tools.

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Contact Center & Customer Experience

Start Saying Goodbye to the Contact Center

November 16, 2021

The contact center has largely been an island within the enterprise, but today customer service is no longer a place and occurs wherever there are...

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Image of multiple tech clouds

Contact Center & Customer Experience

Multicloud Momentum Drives Genesys Partnerships

Sheila McGee-Smith

November 16, 2021

The customer experience platform demonstrates strong use cases for both single- and hybrid-cloud customer center scenarios.

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Contact Center & Customer Experience

5 Dynamics Reshaping CX

Ginger Conlon, Genesys

November 16, 2021

A global survey reveals how traditional customer experience processes are rapidly changing.

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Unified Communications

Premises PBX Is the Largest Selling UC Platform in 2021

November 15, 2021

The PBX industry is past the stage where premises PBXs are just for big companies and UCaaS just for small ones.

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Business person using deskphone

Vendor Strategy

Why Mitel Went All in on Premises-based PBX

November 15, 2021

The premises-based opportunity shouldn’t be discounted in the cloud era.

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Unified Communications & Collaboration

No Jitter Roll: Meta, Microsoft Teams, Webex Integrations

November 12, 2021

The latest news from Nvidia, Workplace from Meta, Microsoft, Tollring, Segra, and Calendly

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Enterprise Connect

Enterprise Connect Program Launches: See What’s New

November 12, 2021

At EC2022, enterprise leaders will gather to address security, workplace strategies, IT pain points, and much more.

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Contact Center & Customer Experience

How Robots Can Help Humanize Contact Centers

Brad Beumer, UiPath

November 12, 2021

The contact center is undergoing a revolution—and automation is driving it.

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Unified Communications

RingCentral and SMS Drive CHG Healthcare Comms

November 11, 2021

The staffing firm recognized that unified communications was the way of the future and adjusted its technology transition timeline accordingly.

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Customer Experience

Build Smarter to Accelerate CX Roadmaps

Tanuj Goyal, imimobile

November 11, 2021

Enterprise developers and IT managers are benefiting from a configuration-based approach to development enabled by CPaaS.

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A sign that says Hybrid Working Future

WorkSpace Connect

Addressing New, Old Workplace Problems in a Hybrid World

November 10, 2021

In this WorkSpace Wednesday recap, we explore ways to ensure current employee engagement, so old workplace issues don’t recur.

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A cloud graphic

Cloud Communications

Mitel, RingCentral Cut Deal on Cloud Communications

November 10, 2021

RingCentral will scoop up Mitel IP and become its exclusive UCaaS partner, while Mitel customers now have a path to UCaaS and CCaaS.

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6 Ways the Cybersecurity Executive Order Affects the Office

J.R. Simmons & Anca Pop-Charles

November 10, 2021

While the order applies primarily to the U.S. government and the businesses that work with it, some provision could reach into any office.

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