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Unified Communications & Collaboration

Zoom, Miro Encourage Tasks Within Collaboration Platforms

May 20, 2022

Both companies released updates signaling a continued shift away from a desktop computer-based metaphor.

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Monitoring, Management and Security

Inner Circle Guide to Remote & Hybrid Contact Center Solutions

May 04, 2022

In-depth guide to the key technologies and policies helping CX leaders to create a secure and high-performing hybrid or WaH workforce.

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Technology Trends

Key Benefits of BYOD for Contact Centers & BPOs

May 04, 2022

An infographic highlighting the operational and cost-saving benefits of BYOD for contact centers.

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cybersecurity

CISO Guide to Securing Work at Home

May 04, 2022

Whitepaper on the challenges facing IT and cybersecurity leaders when protecting a remote or hybrid workforce.

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ThinScale Guide to Endpoint Security Solutions

May 04, 2022

Overview examining the strengths, weaknesses, and suitability of the various endpoint security solutions available.

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Contact Center & Customer Experience

The Customer Experience is Still Aggravating: But AI Can Assist (When Done Right)

May 03, 2022

By applying AI and advanced analytics beyond the walls of the contact center, service organizations can get smarter about customer interactions.

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Contact Center & Customer Experience

Salesforce: Doing Well and Doing Good

Sheila McGee-Smith

May 03, 2022

In an industry event, the company showed how it’s applying its core values in its product strategies.

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Team Collaboration Tools & Workspaces

Microsoft Shares Teams Update in April 2022 ‘What’s New’ Blog

May 02, 2022

Microsoft updates noise suppression and presenter mode, while giving admins a portal to buy devices.

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A virtual event illustration

Unified Communications & Collaboration

A Successful Hybrid Event May Be All About Timing

May 02, 2022

A world of difference exists between synchronous and asynchronous hybrid events and what in-person and virtual participants get out of them.

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Sophisticated Data Collection Means Sophisticated Data Dilemmas

May 02, 2022

It’s all upside and personalized interactions until someone stops to ask whether data is being collected with full consent and stored with full...

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Unified Communications

Citrix Eyes Hybrid Workplace with Microsoft Partnership; Clearspan Debuts Secure Comms Tool

April 29, 2022

Citrix's desktop-as-a-service tool debuts on Azure Marketplace, Comcast Business adds Cisco SD-WAN; Clearspan unveils new, secure-communications...

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Contact Center & Customer Experience

You Can’t Lose With Biometrics When Measuring Safety

April 29, 2022

In this Q&A, Callan Schebella, EVP, product management, Five9, discusses the future of biometric data and its impact on the contact center.

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Unified Communications & Collaboration

Preparing for Remote-Native Workers

April 29, 2022

In a recent virtual event, Slack CEO Stuart Butterfield stressed the importance of empathy and soft skills in today’s workplace.

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Customer Experience

Digital Customer Engagement Isn’t Slowing Down: What’s Driving It?

April 28, 2022

Glenn Weinstein, chief customer officer, Twilio, unpacks findings from Twilio’s State of Customer Engagement Report 2022

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Unified Communications

Converging Customer & Employee Experience Solutions

Matt Brown, Bandwidth

April 28, 2022

Enterprises demand unified communications solutions that connect the employee and customer experience.

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Unified Communications & Collaboration

Poly Releases Speakerphone, Lifesize Updates Interoperability Service

April 27, 2022

In this No Jitter Roll, we cover the latest news from Poly, Lifesize, and Voss Solutions.

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