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One Way or Another, Sprint Needs Out of Purgatory

Michael Finneran

June 19, 2019

For enterprise customers, the benefits of a T-Mobile/Sprint combination are clear, but the politics remain incomprehensible.

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Productivity

Workstreams Paving the Way for the New World of Work

June 04, 2019

Workstreams can thread all the necessary information, knowledge, people, and business tools into a single point of productivity.

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Decoding Dialogflow

Contact Center & Customer Experience

Decoding Dialogflow: What Makes a Good Bot

June 03, 2019

The second in a multi-article series focusing on building intelligent bots using Google Dialogflow and Contact Center AI

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BICS SIP Trunking

SIP/SIP Trunking

Implementing SIP Trunking to Add Value to Your Cloud Comms Strategy

Divya Ghai Wakankar, BICS

June 03, 2019

A SIP Trunk strategy will enable enterprises to enhance the customer experience, grow profit margins, and expand globally.

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Avaya Engage

Avaya Containerizes UCaaS

June 03, 2019

Taps Google Cloud Platform as host for this latest in its Powered By line.

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Digital image

Customer Experience

Boosting Digital Content for Improved CX

May 31, 2019

Nvidia’s new Studio platform brings better performance and reliability to digital content creation.

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Business handshake

Digital Workplace

Understanding the Changing Role of Collaboration in IT

May 30, 2019

As collaboration gets integrated into workflows, IT leaders must rethink how they deliver these services and measure success.

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Cloud Communications

The Search for a Cloud-Based Telephony System - Part 2

May 29, 2019

In part two of this two-part series, we walk through the steps we took with a client in finding a cloud-based telephony system provider.

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Capital building

Why the Huawei Situation Should Matter to You

May 29, 2019

Will regulatory intervention in the name of national interest and security derail your technology implementation plans?

AI & Speech Technologies

Otter.ai Adds Custom Vocabulary

May 29, 2019

New functionality accommodates business-specific language, improves accuracy.

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Business video

Video Collaboration & A/V

The Future of UCaaS Can be ‘Seen’

May 28, 2019

After decades of delays, video has arrived, and is becoming the new voice.

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Popped bubble

Video Collaboration & A/V

Why Did Vidyo’s Bubble Burst?

May 28, 2019

Once high flying in a hot market, this video software provider ended up selling for roughly two-thirds its value.

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3 stars

Team Collaboration

What a Restaurant Can Teach You About Collaboration

May 28, 2019

When you’ve got a 3-Star Michelin rating, your collaboration tools better be great, too.

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Cloud traffic

Teridion, Cisco Meraki Team on SD-WAN

May 24, 2019

Real-time communications to benefit from combination of cloud service and appliance-based approaches.

Privacy & Compliance

GDPR, Year One

May 24, 2019

Telemarketing, promotional emails, and video surveillance are among the most common complaints, the European Commission has found.

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Chrome, Edge, Firefox, Safari browser logos

Vendor Strategy

Skype on Chrome != End of the Web

Tsahi Levent-Levi

May 23, 2019

Microsoft's move to bring Skype to the Web is a good sign of progress, and here's why.

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