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Jon Arnold

Jon Arnold is Principal of J Arnold & Associates, an independent analyst providing thought leadership and go-to-market counsel with a focus on the business-level impact of disruptive communications technologies.

His core areas of expertise include unified communications, cloud services, collaboration, Internet of Things, future of work, contact centers, customer experience, video, VoIP, and social media. Jon has been consulting in many of these areas since 2001, and his independent practice, Toronto-based JAA, was founded in 2005, serving clients across North America as well as in Europe.

You can follow Jon's thought leadership on his widely-read JAA's Analyst Blog, as well as his regular contributions to publications across the communications industry, including BCStrategies, Ziff Davis, TechTarget, and Internet Telephony Magazine.

Additionally, Jon is a BCS Expert with BCStrategies, a long-serving Council Member with the Gerson Lehrman Group, speaks regularly at industry events, and accepts public speaking invitations. He is frequently cited in both the trade press and mainstream business press, serves as an advisor to emerging technology/telecom companies, and is a member of the U.S.-based SCTC.

In 2018, Jon was included in a listing of “Top 10 Telecoms Influencers,” and “Top VoIP Bloggers to Follow.” Previously, in both March 2017 and January 2016, Jon was cited among the Top Analysts Covering the Contact Center Industry. Also in 2017, Jon was cited as a Top 10 Telecom Expert, and one of Six Business Communications Thought Leaders to Follow. Before that, named Jon a Top 50 UC Experts to Follow in 2015, as well as a Top 100 Tech Podcaster in 2014. Jon's blog was recognized as a Top Tech Blog in 2016 and 2015, and has had other similar accolades going back to 2008.