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Gain an understanding of Microsoft Teams Direct Routing.
Discover how to deliver on the digital transformation imperative for customer service and engagement, and get a demo of a next-gen customer journey.
The current environment is driving accelerated rollouts of AI in contact centers, to deal with urgent new demands. And organizations are finding they can implement AI and see measurable benefits much more quickly than they thought, with some implementations going live in as little as 15 days.
Learn how Unified Communications as a Service (UCaaS) provides a simple route to voice-enabling Microsoft Teams.
Hear best practices to help your agents overcome remote work challenges and empower them to continue delivering exceptional customer experiences.
Join to discuss best practices and lessons learned from several organizations that are using Teams for phone calls.
Explore the growing security risk of sharing video conference recordings and gain insights on how to get ahead of it.
Learn how you can make your agents more productive and satisfied by providing them with more functional tools for doing their jobs, whether from home or the contact center.
Hear about the drive to Microsoft Teams adoption and E911 challenges enterprises face when moving to the cloud.
Launch Event showcasing what makes the Flex M-Series one of a kind.