2019 is a banner year for contact center, as reflected at Enterprise Connect. Get key takeaways from Sheila McGee-Smith, CC/CX track chair!
Discover how AI is advancing voice communications and transforming work.
Tune in for tips on picking the right type of CPaaS provider, and discover the benefits of marrying UC and CPaaS.
Learn how to identify which integrated systems most impact agent performance and help ensure amazing customer experiences.
One CIO shares his experience leveraging a cloud-based voice, video, collaboration, and contact center solution.
Join leading analyst Sheila McGee-Smith for a fast-paced discussion on innovations and proven principles for call center success.
Join Sebastián Menutti of Frost & Sullivan to discover how cloud, omnichannel, and analytics are driving change.
Join Nemertes Research to learn how next-gen agent analytics are tied to improving customer satisfaction and reducing agent turnover.
Learn how to enable a seamless and faster migration from legacy applications to cloud via Microsoft Teams, securely.
With disparate workplaces and ever-expanding volumes of information to manage, the challenges for collaborating effectively are only intensifying. Many critical applications are not integrated, and workers often lack the seamless user experience needed for real-time collaboration. You need to understand how workstyles are changing, and what’s needed to properly support workers.
This webinar will examine:
• How key technology and workplace trends are impacting collaboration
• Strategies to help IT choose the right platforms – and the right applications – to achieve the outcomes needed for today’s workplace