More now than ever, contact centers are using performance and KPI results to motivate and channel agent behavior. Examples include real-time analytics of customer interactions, improved customer data analytics, and agent performance analysis tools.
Join No Jitter, Five9, and Nemertes Research to learn how next-gen agent analytics are tied to improving customer satisfaction and success, as well as reducing agent turnover.
In this webinar, you will learn:
• What capabilities are enabling contact center agent engagement
• How to deploy these capabilities to improve the experience for both the agent and the customer
• What the success metrics are for improved analytics