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Webinar

RingCentral Logo
December 11, 2024

This webinar will explore the impact of AI-driven automation, assistance, and insights, demonstrating how they can enhance customer interactions, increase agent performance, and boost customer satisfaction (CSAT) scores. We will also delve into consumer satisfaction levels with AI-enhanced experiences and showcase successful customer use cases that illustrate the effectiveness of these technologies in delivering exceptional service.

November 20, 2024

Join us for an engaging webinar that explores how AI is revolutionizing customer experience management in contact centers through seamless CRM integration, customer journey mapping, and enterprise analytics. Discover the powerful tools and strategies that can enhance customer interactions, optimize workflows, and provide actionable insights for your business. Don’t miss this opportunity to learn how to leverage AI to create a more personalized and efficient customer experience!

NICE Logo
October 9, 2024

AI's potential to enhance customer interactions and address contact center staffing issues shows how people and copilots can work together. Join us for a webinar where Robin Gareiss, Metrigy CEO and principal analyst, walks us through the research that supports the role of a copilot in a modern contact center platform, explores the key differences between agent augmentation and supervisor augmentation and shows how these technologies boost efficiency, improve customer experiences, and optimize decision-making in real-time.