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Webinar
Empowering Contact Center Agents through Better Analytics
November 20, 2018

More now than ever, contact centers are using performance and KPI results to motivate and channel agent behavior. Examples include real-time analytics of customer interactions, improved customer data analytics, and agent performance analysis tools.

Join No Jitter, Five9, and Nemertes Research to learn how next-gen agent analytics are tied to improving customer satisfaction and success, as well as reducing agent turnover.

In this webinar, you will learn:
• What capabilities are enabling contact center agent engagement
• How to deploy these capabilities to improve the experience for both the agent and the customer
• What the success metrics are for improved analytics

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Microsoft Teams; Securing the Network Edge
November 7, 2018

As Microsoft Teams grows in adoption, security will naturally become a more critical factor. In this webinar, you will learn:

  • How Oracle and Microsoft enable a seamless and faster migration from legacy applications to cloud via Teams, reducing downtime and costs
  • Why security and increased complexity from channel proliferation are amongst IT leaders’ top concerns
  • How the Oracle-Microsoft offering not only terminates sessions in a hosted environment, but also allows for deployment options such as standalone, on-prem, or cloud-based access in a multi-tenant environment

 

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STRATEGIES FOR SMARTER COLLABORATION AND CLEARER COMMUNICATION
October 24, 2018

With disparate workplaces and ever-expanding volumes of information to manage, the challenges for collaborating effectively are only intensifying. Many critical applications are not integrated, and workers often lack the seamless user experience needed for real-time collaboration. You need to understand how workstyles are changing, and what’s needed to properly support workers.

This webinar will examine:
•    How key technology and workplace trends are impacting collaboration
•    Strategies to help IT choose the right platforms – and the right applications – to achieve the outcomes needed for today’s workplace

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SIP Trunking Enables Global Scale—Rapidly and Cost-Effectively
October 10, 2018

Businesses are growing across international borders quicker than ever, but scaling operations to follow suit can be a harder, longer process.

This webinar focuses on scaling your next-generation telephony deployment, identifying the challenges faced by businesses that wish to rapidly create a local presence in new markets.

You'll hear about the benefits of creating global voice infrastructure that’s secure, reliable and compliant, and some of the pitfalls to avoid, specifically:

  • SIP trunk market overview and its benefits
  • Challenges scaling with SIP trunks vs traditional carriers
  • Tips to effectively build your global comms that ensure a great customer experience with an infrastructure that's secure, reliable and compliant
  • The future of SIP and how the business communications industry is evolving
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Live from Ignite: How to Plan Your Microsoft UC&C Journey’s Next Steps
September 26, 2018

Join Kevin Kieller, Microsoft UC&C expert, along with Ribbon Communications and Polycom, for an update on Microsoft Ignite, and a focus on critical things you need to know about your voice deployment on Teams and Skype for Business.

You will learn:

  • How Microsoft’s latest announcements around the migration from Skype for Business to Teams will affect your enterprise’s voice deployment
  • What to ask your voice partners before making your buying decisions
  • How to plan for the today and tomorrow of voice technology in a Microsoft environment

 

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Make 9-1-1 Work with Your Cloud Strategy
August 29, 2018

Moving your voice services to the cloud introduces new challenges for 9-1-1 services. These include the need to serve multiple locations, and the increased mobility that comes with having a phone that’s not tied to traditional wiring.

You’ll Learn:

• How to seamlessly integrate 9-1-1 with your VoIP solution
• Best practices when implementing 9-1-1 with your VoIP or Unified Communications systems
• Your regulatory and compliance obligations
• How to evaluate different 9-1-1 options

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LAYING THE FOUNDATION FOR AI IN THE CONTACT CENTER
August 8, 2018

Artificial intelligence (AI) is becoming a reality for your contact center. But to turn the promise of AI into practical reality, there are a couple of prerequisites: Moving to the cloud and integrating your CRM with your contact center.

In this webinar you will learn:

  • How moving your contact center platform to the cloud opens up new AI-driven features and functions
  • Why CRM-contact center integration is critical to leveraging AI’s potential
  • What AI-driven functionality is available in the near term, and what benefits it provides

 

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SIP TRUNKING: WHAT CHANGES WITH NEXT-GEN SERVICES
June 20, 2018

Your enterprise may have adopted SIP Trunks, but are you up to date on how the latest technology is driving evolution in approaches?

In this webinar, you’ll learn how the new generation of SIP Trunking services work, what benefits they may offer your enterprise, and what you must do to adopt them successfully.

You will learn:

  • The state of the art in the SIP Trunking marketplace and technology
  • How elastic SIP Trunk services work; what types of providers offer them; and how they are priced
  • How you can capture the benefits of elastic SIP Trunks, and where they should fit in your long-term strategy for access services
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CISCO VS. MICROSOFT: NAVIGATING FAST-CHANGING UC ROADMAPS
June 6, 2018

The two largest strategic vendors—Cisco and Microsoft—have been busy making changes to their enterprise communications roadmaps, incorporating collaboration applications as fundamental components. Keeping up is a challenge and unanswered questions are causing confusion and skepticism amongst IT leadership. In this webinar, industry analyst Brent Kelly will update his Enterprise Connect 2018 “Cisco vs. Microsoft” presentation to provide insights at a strategic level, incorporating the Cisco Webex rebranding and all the latest from Microsoft.
 
You will learn:

  • How the recent Microsoft Skype-to-Teams and Cisco Spark-to-Webex transition announcements will affect your enterprise communications planning
  • Strategic directions that Cisco and Microsoft are taking across their portfolios, including voice, video, and messaging applications
  • How to evaluate new and existing UCC systems and make data driven decisions that protect legacy investments and streamline end-user communications

 

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PUTTING CISCO WEBEX TEAMS AT THE CORE OF YOUR STRATEGY
May 23, 2018

If Cisco is a critical strategic supplier for you, then it’s vital for you to understand the most recent announcements around Webex Teams, and how to build your migration path for the next generation of video and anytime collaboration.

In this webinar, industry expert Zeus Kerravala will explain Cisco’s new positioning and products for the Webex Teams portfolio, and how it affects your migration plans. He’ll be joined by subject matter experts from Cisco and CenturyLink.

You will learn:

  • Cisco’s roadmap and plans for Webex Teams
  • The innovative features and functions you can leverage by moving to Webex Teams in the near term
  • The advantages of a hosted Team Collaboration solution

 

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