Enterprises that want their contact centers to be revenue generators and profit centers are looking to AI to fuel the next generation of capabilities. And some enterprises are already seeing progress in this area. But to really leverage AI in this new world, the enterprise must achieve greater data integration than ever before, since data is the foundation of truly transformative AI functions.
Contact center migrations can feel like a never ending journey filled with U-turns and dead ends. But your enterprise is depending on you to figure it out, and keep calls flowing without downtime. Whether you’re just cloud curious, or already in the midst of a migration, Bandwidth is here to help you navigate around potential pitfalls and successfully reach your destination.
Key Takeaways:
Is your enterprise giving its contact center agents and service teams the tools they need to delight your customers? What if those agents and teams could take advantage of automation and AI-driven tools that helped them access all the data and expertise in your enterprise when solving complex customer problems--avoiding the knowledge gaps, silos and tiered support structures that too often require customers to repeat information as they’re passed through multiple points of contact?
As Generative AI shapes the next-gen contact centers, are you ready to unleash its potential? Join our session as we take you on a journey through the world of AI. Hear real-world examples of how leading companies are using AI at each step of the customer journey to gain a competitive advantage. You'll leave with actionable strategies to create more engaging conversations, boost efficiency, and reduce costs.
Composing your perfect contact center communications is complex. If you’re responsible for your enterprise communications tech stack, you’re probably staring at a pile of challenges—like connecting conversational AI to SIP, bioauthentication to CCaaS, and in-app calling to anti-fraud tools–all in the cloud.
