There is a fine line between self-service solutions that empower customers and self-serving tactics that prioritize efficiency over genuine customer needs. In this new era of customer centricity, delivering exceptional customer experiences is paramount for sustained business success.
When it comes to AI for CX, if it’s done right, it’s practically invisible while seamlessly enhancing customer experiences. When done incorrectly, it can lead to unflattering headlines for brands or worse. To deploy AI the right way, you need purpose-built solutions made for CX from the ground up.
Join Elizabeth Tobey, Head of Marketing, Digital & AI, NICE, as she explains what it takes to successfully deploy AI for CX while avoiding the common pitfalls.
In this webinar you’ll learn about:
In today's dynamic contact center landscape, efficiency and customer satisfaction are paramount. AI Copilot and Agent Assist solutions are gaining momentum in the contact center industry as cutting-edge tools that enhance agent performance, streamline workflows, and elevate the customer experience.
Your enterprise may be committed to hybrid work, but are you delivering the experience that all of your employees desire and need in order to be their most productive and satisfied? Join Q-SYS, Lenovo, along with a leading industry analyst as we discuss how to make the workplace a people-centered destination, bringing together teams through purposeful connection and a rich in-room experience while also ensuring meeting equity for the far-end.
You will learn:
