August 8, 2018

Artificial intelligence (AI) is becoming a reality for your contact center. But to turn the promise of AI into practical reality, there are a couple of prerequisites: Moving to the cloud and integrating your CRM with your contact center.

In this webinar you will learn:

  • How moving your contact center platform to the cloud opens up new AI-driven features and functions
  • Why CRM-contact center integration is critical to leveraging AIs potential
  • What AI-driven functionality is available in the near term, and what benefits it provides





June 20, 2018

Your enterprise may have adopted SIP Trunks, but are you up to date on how the latest technology is driving evolution in approaches?

In this webinar, youll learn how the new generation of SIP Trunking services work, what benefits they may offer your enterprise, and what you must do to adopt them successfully.

You will learn:

  • The state of the art in the SIP Trunking marketplace and technology
  • How elastic SIP Trunk services work; what types of providers offer them; and how they are priced
  • How you can capture the benefits of elastic SIP Trunks, and where they should fit in your long-term strategy for access services




June 6, 2018

The two largest strategic vendors-Cisco and Microsoft-have been busy making changes to their enterprise communications roadmaps, incorporating collaboration applications as fundamental components. Keeping up is a challenge and unanswered questions are causing confusion and skepticism amongst IT leadership. In this webinar, industry analyst Brent Kelly will update his Enterprise Connect 2018 Cisco vs. Microsoft presentation to provide insights at a strategic level, incorporating the Cisco Webex rebranding and all the latest from Microsoft.

You will learn:

  • How the recent Microsoft Skype-to-Teams and Cisco Spark-to-Webex transition announcements will affect your enterprise communications planning
  • Strategic directions that Cisco and Microsoft are taking across their portfolios, including voice, video, and messaging applications
  • How to evaluate new and existing UCC systems and make data driven decisions that protect legacy investments and streamline end-user communications




May 23, 2018

If Cisco is a critical strategic supplier for you, then its vital for you to understand the most recent announcements around Webex Teams, and how to build your migration path for the next generation of video and anytime collaboration.

In this webinar, industry expert Zeus Kerravala will explain Ciscos new positioning and products for the Webex Teams portfolio, and how it affects your migration plans. Hell be joined by subject matter experts from Cisco and CenturyLink.

You will learn:

  • Ciscos roadmap and plans for Webex Teams
  • The innovative features and functions you can leverage by moving to Webex Teams in the near term
  • The advantages of a hosted Team Collaboration solution




April 25, 2018

Yesterdays simple phone call to a contact center or business location is rapidly becoming todays interactive session, spanning multiple channels and devices. If you need to know how Omnichannel can help you improve your customer service, this webinar is for you. We will share research on how todays customers use channels, which channels they prefer, and how satisfied they are with their service experiences. Also, an enterprise end user-Robert M. Caro of Vivid Seats-will provide best practices and advice, and leading analyst Robin Gareiss of Nemertes Research will share her valuable research and perspective on technologies and channels that improve both customer and agent experience.

You will learn:
An end users perspective on omnichannel best practices
A leading analysts market research data on contact center channels
Current customer attitudes and preferences in omnichannel




March 7, 2018

Video collaboration is experiencing significant change and innovation-how can your enterprise take advantage? In this webinar, leading industry analyst Ira Weinstein will present detailed analysis of the top collaboration trends for 2018, including:

  • Rise of the Huddle Room
  • Shift from hardware videoconferencing to software

Join Ira and Simon Dudley of Logitechs Video Collaboration group for a No Jitter/Enterprise Connect webinar. Ira and Simon will discuss these and other emerging trends, such as meeting room automation and the hot new trend of ideation systems that support more sophisticated, multi-media collaboration in the meeting room.




February 21, 2018

Business agility has become the strongest driver for enterprises to begin migrating their communications to the cloud-and its a benefit that enterprises are already realizing. To gain this benefit in the near term, many organizations will migrate to the cloud via a hybrid architecture, which makes the choice of technology platform even more critical: Your technology partner must be able to support your cloud migration through all its stages-seamlessly and with strong customer service.

In this webinar, Robin Gareiss, President and Founder of Nemertes Research, will present brand-new benchmark findings illustrating enterprise decision-makers growing emphasis on business agility as their key decision factor in moving toward the cloud. Shell also describe key factors that go into enterprise choices about cloud communications, and how these factors can inform your own enterprises decision-making.

You will learn:

  • The specific ways in which a cloud migration can drive business agility
  • How the choice of a technology platform can affect your ability to realize the benefits of a cloud migration
  • What role a hybrid architecture should play in your cloud migration plans




February 7, 2018

Enterprises are starting to grasp the critical importance of security and compliance in their team collaboration deployments. And once the risks are mitigated, your enterprise can integrate these new collaboration tools with existing workflows, and automate business processes to make your knowledge workers more efficient.

In this webinar, Irwin Lazar, VP and Service Director at Nemertes Research, will discuss the major security and compliance risks with team messaging and chat applications, and how to mitigate them. Hell then describe (and show examples) of how these tools can be integrated with your existing systems, without sacrificing security or usability - and in fact, improve it.

You will learn:

  • Why security is table stakes for an enterprise team messaging/chat/collaboration deployment
  • How to evaluate your level of risk associated with team chat tools
  • How to automate workflows within a chat tool




January 24, 2018

Communications, collaboration, and contact center systems are all being delivered from the cloud, to more enterprises each year. With the cloud growing in strategic importance, the question is what you use it for, who you get it from, and the costs and benefits for your enterprise.

In this webinar, Zeus Kerravala, Founder and President of ZK Research, will help you understand where Cloud Communications is headed over the next 3 years, and how you can build your enterprises strategy accordingly.

You will learn:

  • How the competitive marketplace is likely to evolve for cloud-based communications
  • What varieties of hybrid cloud architecture we are likely to see
  • How Cloud Communications will fit in the context of your enterprises broader moves to cloud services




December 13, 2017

The two major vendors in the Unified Communications space, Cisco and Microsoft, are both strongly promoting their cloud UC deployments. If cloud UC is on your enterprises roadmap, but you dont want to move to either the Microsoft cloud or the Cisco cloud, what then? What do you do if Microsoft Teams or Cisco Spark dont meet your needs, but the current products, Skype for Business and CUCM/Jabber, do? Does it really have to be one vendor or the other, or can it be both?

In this webinar, Dr. Brent Kelly, a leading analyst/consultant and presenter of the popular Cisco vs. Microsoft session at Enterprise Connect, will address the issue of moving UC to the cloud using solutions from these vendors. You will learn:

  • Planning elements that are similar regardless of which vendor is chosen
  • Considerations for organizations with Cisco voice and Microsoft Skype for Business currently deployed
  • Nuances involved in the cloud migration for organizations with multiple locations




November 29, 2017

As video conferencing use rises in the enterprise, businesses are looking for ways to bring this technology out of traditional conference room and make it more broadly accessible. That's made the huddle room one of the hottest concepts in video collaboration and AV today. So what exactly is a huddle room, where does it fit in your meeting room estate, and how can you plan for your implementations?

In this webinar, Ira Weinstein, a leading industry analyst/consultant with Wainhouse Research, will explore the state of the art in huddle rooms, as well as provide an overview of the costs and benefits your enterprise can expect. Youll learn how to:

  • Identify the ins and outs of huddle rooms for your organization
  • Take advantage of the benefits of software-based video
  • Build your huddle rooms following best practices
  • Learn how to optimize huddle rooms for your enterprise




November 1, 2017

Your customers (internal and external) demand that you offer them the ability to connect by any means. With the adoption of cloud communications tools you now have access to an expanded portfolio of digital tools.

Some say voice is dead, but has voice simply evolved? Voice is more powerful than ever before. Join us to find out why.

In this webinar, well explore:

  • How voice is a constant in the digital customer journey
  • What emerging technologies like AI, VR, and chatbots mean for your organizations voice needs
  • The benefits of a unified cloud communications strategy in customer service and business phone platforms




October 18, 2017

Microsofts recent Ignite event had some critically important announcements for enterprise communications. Namely, Microsofts new Team Collaboration offering, Teams, will be its primary communication/collaboration client in Office 365, eventually displacing Skype for Business in that role.

However, Microsoft also announced a new release of the on-premises version of the Skype for Business server, indicating that Skype for Business will continue to be a CPE play for the enterprise for at least the rest of this decade.
In this Webinar, Enterprise Connects leading expert on the Microsoft enterprise communications/collaboration environment, Kevin Kieller, will review the key Ignite announcements and give his assessment of what they mean for the enterprise, then will open the session to your questions.

Youll gain vital, timely information about the future of your Microsoft communications/collaboration planning, including:

  • Whats changing in Microsofts roadmap for Skype for Business, and how will this affect your migration plans?
  • Whats Microsofts plan for Teams, and what questions should you be asking about this new platform?
  • What do Microsofts Ignite announcements suggest about the future direction of the industry?




September 20, 2017

Customer experience can make or break your business. But how do you achieve outstanding customer service when you're dealing with outdated organizational structure, lagging technology, dated processes, and other challenges within your contact center?

In this webinar, Nemertes Researchs Robin Gareiss will join Wests Kevin McMahon to discuss the state of the contact center and share research shedding light on how enterprises think about cloud contact centers, AI, chat bots, and more. Get actionable tips on how to understand the customer journey, provide an effortless customer experience and meet customer needs throughout the buying process.




August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and stay ahead of competitors. This reality will continue through 2020 and beyond-but what exactly might the innovative contact center of the future look like? What is bleeding-edge today but destined to be an essential component of contact centers by 2020?

In this webinar, discover what trends leading contact center expert Sheila McGee-Smith believes will shape the contact center over the next three years. Sheila will discuss how trends like cloud and analytics will mature and continue to change, and which of today's emerging trends will become more widespread.




July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage datacenter compute and storage trends - often called hyperconvergence - to improve UC&C installation and performance.

Hyperconvergence is already powering the mission-critical datacenters of companies such as Google, Amazon, and Facebook; this webinar will help you understand how these trends can now help your UC&C deployment.




May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person participants to huddle around. But work has evolved, and todays teams are incredibly dynamic. Spaces where they gather take many forms, including traditional boardroom meetings, audio conferences, presentations, scrum stand-ups, and dynamic brainstorming and collaboration sessions. In every case, for an effective outcome, its critical that remote team members are not relegated to second-class attendees.

In this webinar you will explore the trends shaping the way work gets done today; gain expert insight into picking the right audio technology to meet the needs of todays dynamic meeting space; and learn how quality audio can help remote meeting participants feel like theyre part of the team.




April 19, 2017

Now more than ever, enterprise contact centers have a unique opportunity to lead the way towards complete, digital transformation. Moving your contact center to the cloud is a starting point, quickly paving the way to improved scalability, business agility and reduced costs. But true, successful business transformation doesnt just happen.

Join Sheila McGee-Smith, founder of McGee-Smith Analytics, and find out what you need to know before embarking upon your own transformational journey--and how you can improve performance every step of the way.

Youll also hear from Jeff Cordell, CIO and VP of Technology at LanguageLine Solutions, about how they moved 100 percent of their business from on-premises Avaya to the cloud, using it as a springboard for groundbreaking technology - all while cutting costs, growing revenue, and providing exceptional service with 8,000 agents to over 25,000 customers worldwide.




April 5, 2017

Its no secret that the cloud offers significant benefits to enterprises - including cost reduction, scalability, higher efficiency, and more flexibility. If your phone system and contact center are still on-premises, you may be missing out on key innovations to empower your workforce and improve the customer experience. While cloud migration may sound daunting, the right planning, partners, and tools can simplify your transition and eliminate disruption to your business. Uncover 5 Steps to Migrate Your Communication Systems to the Cloud in this webinar, featuring discussions from BroadSoft and industry-leading analyst Irwin Lazar, Vice President and Service Director at Nemertes Research.




March 22, 2017

As today's competitive business environments push workforces into overdrive, many enterprises are seeking ways of streamlining workflows while optimizing productivity, business agility, and speed. For many organizations, this means embarking on digital transformation initiatives and outfitting the workforce with collaboration tools to help employees get the job done. In this webinar, Zeus Kerravala, principal at ZK Research, will discuss trends and recent research in this area, and will be joined by Jason Kasch, CIO of Structural Group, to share his enterprise's digital transformation story.

In this webinar, you will learn how Structural Group implemented user-friendly cloud business communications;the collaboration and productivity benefits gained through this implementation across the companys 22 locations; and how your enterprise's digital transformation journey begins and ends with collaborative communications.




March 8, 2017

Enterprise IT's ability to innovate is critical to the success of the business -- 80% of CIOs agree. But the CIO role has never been more challenging than it is today, with rising operational responsibilities, budget pressures, and customer expectations. So how can CIOs get in front of these challenges, keep innovating, and prepare for the digital transformation ahead?

Fuze recently surveyed more than 290 CIOs about their top initiatives for 2017 and beyond, and will share the study results, hot and ready to eat along with a side of analysis, in this webinar. You'll also hear from ThoughtWorks, a global software consultancy, about its digital transformation, and learn about the transformative change shaping the workplace of the future, the expanding role of the CIO, and some ideas for how your business can prepare and shape your communications and collaboration strategy accordingly.




February 22, 2017

Sick of video call technology that make participants look like they're in the witness protection program? Turns out youre not alone. Poor-quality video solutions can give users an unprofessional appearance, causing them to avoid video meetings. We all want to look professional, which is why it's time for enterprises to stop deploying technologies that employees simply wont use, and instead look to bring the state of the art to the desktop video experience. Advanced desktop video technologies like Ultra HD 4K image sensors and facial recognition applications, promise to make the video meeting a staple of any organization. In this webinar youll learn about the latest developments in video technology and discover how they provide a state-of-the-art experience that will boost collaboration and put an end to video call dread.




February 7, 2017

Securing voice communications used to be very simple since it was generally a closed system. However, with unified communications (UC) you no longer have the walled protection offered by a dedicated voice network used to support legacy PBX infrastructures. And, while security breaches attributable to UC may not be widespread, that is changing as hackers look for new penetration points. They prey on the vulnerabilities created by a lack of understanding of the risks and subsequent lack of best practices to address these new threats and protect the communications network. In this webinar you will learn how modern day hackers are targeting your network; why you need to adopt a zero-trust policy to protect your network; and how you can leverage SBCs to combat a broadening attack surface.




January 11, 2017

As cloud communications continues to grow and mature, many enterprises are looking to build a hybrid CPE-cloud strategy. Looking out over the next three years, how should enterprises expect the cloud/UC-as-a-Service (UCaaS) market to evolve, and will this evolution be able to support your needs for a hybrid architecture? This webinar, presented by leading industry analyst Zeus Kerravala, will preview a session that Zeus will deliver at Enterprise Connect Orlando 2017, entitled, Cloud Communications 2020: Will Enterprises Go to UCaaS - and Beyond? The session is part of a new one-day conference-within-a-conference at EC17, focused on helping enterprise decision-makers gain specific, realistic information as they plan their strategy for a changing enterprise communications environment.


August 8, 2018

Artificial intelligence (AI) is becoming a reality for your contact center. But to turn the promise of AI into practical reality, there are a couple of prerequisites: Moving to the cloud and integr

June 20, 2018

Your enterprise may have adopted SIP Trunks, but are you up to date on how the latest technology is driving evolution in approaches?

In this webinar, youll learn how the new generation of SI

June 6, 2018

The two largest strategic vendors-Cisco and Microsoft-have been busy making changes to their enterprise communications roadmaps, incorporating collaboration applications as fundamental components.

March 12, 2018
An effective E-911 implementation doesn't just happen; it takes a solid strategy. Tune in for tips from IT expert Irwin Lazar, of Nemertes Research.
March 9, 2018
IT consultant Steve Leaden lays out the whys and how-tos of getting the green light for your convergence strategy.
March 7, 2018
In advance of his speech tech tutorial at EC18, communications analyst Jon Arnold explores what voice means in a post-PBX world.
February 28, 2018
Voice engagement isn't about a simple phone call any longer, but rather a conversational experience that crosses from one channel to the next, as Daniel Hong, a VP and research director with Forrester....
February 16, 2018
What trends and technologies should you be up on for your contact center? Sheila McGee-Smith, Contact Center & Customer Experience track chair for Enterprise Connect 2018, gives us the lowdown.
February 9, 2018
Melanie Turek, VP of connected work research at Frost & Sullivan, walks us through key components -- and sticking points -- of customer-oriented digital transformation projects.
February 2, 2018
UC consultant Marty Parker has crunched lots of numbers evaluating UC options; tune in for what he's learned and tips for your own analysis.
January 26, 2018
Don't miss out on the fun! Organizer Alan Quayle shares details of his pre-Enterprise Connect hackathon, TADHack-mini '18, showcasing programmable communications.
December 20, 2017
Kevin Kieller, partner with enableUC, provides advice on how to move forward with your Skype for Business and Teams deployments.
December 20, 2017
Zeus Kerravala, principal analyst with ZK Research, shares his perspective on artificial intelligence and the future of team collaboration.
December 20, 2017
Delanda Coleman, Microsoft senior marketing manager, explains the Teams vision and shares use case examples.
November 30, 2017
With a ruling on the FCC's proposed order to dismantle the Open Internet Order expected this month, communications technology attorney Martha Buyer walks us through what's at stake.
October 23, 2017
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.