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8x8 to Acquire Fuze to Bolster XCaaS R&D

Zeus Kerravala

December 01, 2021

8x8 will be picking up enterprise customers, revenue, R&D talent, and regional footholds with this deal.

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Metaverse Collaboration: A View from the Enterprise

Tom Nolle

November 29, 2021

Microsoft or Meta? Down the line, the implementation of the two metaverse models could converge. Here’s why.

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Leveling Up Your Communications with Teams

Matthew Feeley, Netrix

November 05, 2021

Netrix

Microsoft Teams supports customer interactions in various ways—including chat, video meetings, and phone calls—resulting in limitless communication options.

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News & Views

Zoom Update Adds Meeting Controls, Caller Verification Icon

Ryan Daily

December 01, 2021

In the November 2021 release, Zoom has added more polling options to Meetings and added queue analytics for its phone service.

The Decommissioning of Copper Gets Real

Denise Munro

December 01, 2021

Networks are aging, parts are unavailable, and technicians are retiring. If your organization uses copper-based services, make a plan to eliminate them quickly.

Usage Profiles: 8 Keys to Unlock Communications Strategies

Marty Parker

November 30, 2021

Only by sorting out the communications requirements of specific workgroups and workflows can you have an optimal communications strategy.

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Talkdesk Digital Showdown: Airkit Takes Gold, Charities Win Big

Zeus Kerravala

November 30, 2021

Airkit demonstrated the power of composable apps and how they can boost customer engagements at Talkdesk’s innovation showcase.

Introducing Flex One: Delivering Flexibility to Contact Centers

Lenore Files, Twilio

November 29, 2021

Twilio Flex One helps customers do more with less and helps support customers no matter what channel they come in on.

No Jitter Roll: Nectar’s Zoom Analytics Service, Latest Device News

Ryan Daily

November 26, 2021

The latest news from Nectar, Tata Communications, Alcatel-Lucent Enterprise, Yealink, and NEC.

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Webinars

Beyond Voice & Messaging – Innovate Customer Experiences with Programmable Digital Engagement

December 1, 2021

Register for this webinar to learn how conversational AI-based video bots can automate customer engagement.

Free Yourself from the Legacy PBX - How to Build a Modern Phone System in the Cloud

November 3, 2021

Twilio

In this webinar, learn how to migrate from your legacy phone system and build a modern cloud-based phone system.

6 Shifts That Are Reinventing CX

October 20, 2021

Learn what actions to take right now to clear a path toward CX leadership.

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