No Jitter

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No Jitter Roll: Vonage Launches Vonage RCS and Expands their Salesforce Service Cloud Offering and Salesforce and NVIDIA partner to advance AI agents.

Hannah Warfel

September 20, 2024

Also, Magnit’s launch of Magnit Platform, Talkdesk’s new AI Rewriter and AI Translator, and Logitech launches a Copilot compatible keyboard and a Microsoft Teams certified headset.

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How Productivity Measurement is Driving UCaaS Innovation

Dave Michels

September 20, 2024

As the landscape of UCaaS continues to evolve, productivity measurement is a key innovation that is breathing new life into the space.

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Done Right, Collaboration Overload Could Be Alleviated by AI

Lisa Schmeiser

September 19, 2024

The problem is too much information and too many interactions spread across too many apps. The solution may be to let an AI agent do the work of pulling all these disparate elements together instead...

News & Views

Tools Are the Building Blocks of Innovation – But You Still Need to Consider What You’re Building

Melissa Swartz

September 19, 2024

Beyond the hype around AI, it’s just a technology that, like any other, can be used in many ways. Thinking about AI as a tool is useful when considering how it should be utilized in your organization.

Zoom and Mitel Strike Hybrid Cloud Partnership

Dave Michels

September 18, 2024

Mitel to integrate Zoom Workplace, addressing demand for hybrid cloud unified communications and collaboration deployments.

Rethinking CX Orchestration

Sheila McGee-Smith

September 17, 2024

Sprinklr CEO proposes a new way to deliver enterprise-wide customer experience.

RCS: Game Changer for CX

Dave Michels

September 17, 2024

Most of the RCS/iOS18 excitement is about Android and iOS users getting better interop. This is nice, but the real excitement is how brands will leverage RCS.

The Quest to Make 5G Relevant

Dave Michels

September 16, 2024

Ericsson’s ambitious push for 5G relevance feels like a rerun.