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September 12, 2024
The focus of Agentforce is to provide Salesforce customers with a platform approach to AI, replete with agents to handle tasks in service, sales, marketing, and commerce.
September 12, 2024
Going through the motions and messing with productivity metrics may mask symptoms of deeper workplace ills like an always-on culture or burnout.
September 11, 2024
There are four key areas where communication tech pros can beef up their security protocols. See what they are and how to reduce your security risks.
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June 14, 2024
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There is a fine line between self-service solutions that empower customers and self-serving tactics that prioritize efficiency over...
March 20, 2024
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When it comes to AI for CX, if it’s done right, it’s practically invisible while seamlessly enhancing customer experiences. When done...