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No Jitter Roll: Dubber and Glean Deliver Generative AI-powered Solutions, Cisco Expands Hybrid Work Hardware, And Miro Expands its Collaboration and Security Offerings

Lisa Schmeiser, Matthew Vartabedian

June 09, 2023

In the news this week: Dubber and Glean both introduce generative AI-powered solutions for summarization and insight; Cisco unveiled new hardware aimed at a hybrid workplace crowd; Miro expands its...

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AT&T and Cisco Announce New Version of Webex Go as a Boost to Mobility for the Modern Workforce

Brent Kelly, Tim Banting, Prachi Nema, Adam Holtby

June 07, 2023

Business Mobile Convergence replaces Fixed Mobile Convergence as AT&T and Cisco announce a new version of Webex Go

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A photo of a phone in front of a laptop screen; both have Genesys Cloud screens

Newest Genesys Generative AI Capabilities Boost Experience Orchestration

Matthew Vartabedian

June 05, 2023

Genesys is now using generative AI to incorporate summarization capabilities into Agent Assist, part of the Genesys Cloud CX platform.

News & Views

How Will Vendors Drive ‘“Anywhere’” Unified Communications and Collaboration?

Eric Krapf

June 09, 2023

At Cisco Live this week, Cisco Webex launched a partnership with AT&T to deliver anywhere UC&C on AT&T smartphones; Cisco Webex also showed off its partnership with Audi that integrates Webex into some of the carmaker’s models.

Harnessing Communication APIs and SDKs for more Powerful Apps

Lauren Cudney | Sponsored by AWS

June 05, 2023

How communication APIs and Client Library SDKs have revolutionized the way developers integrate communication functionalities into applications.

Sprinklr’s Journey from Social Media Management to CCaaS Market Disruptor

Sheila McGee-Smith

June 02, 2023

Social media management company Sprinklr enters the CCaaS market.

No Jitter Roll: Microsoft Highlights 32 New Teams Features; TCN Debuts SMS Consent Tracking; Generative AI Driving Interest, Skepticism

Matthew Vartabedian

June 02, 2023

In the news this week: Microsoft highlighted 32 new Teams features delivered during May 2023, while TCN debuted SMS consent tracking in its call/contact center platform and StoryStream published survey results detailing consumer interest in, and skepticism of, generative AI.

ChatGPT is Causing Everyone to Hallucinate.

Dave Michels

June 02, 2023

With ChatGPT, we can’t trust all of what it says, and that means we can’t really trust anything it says.

Number of the Month: 56% of Consumers Will Become Repeat Buyers after a Personalized Experience

Matthew Vartabedian

June 01, 2023

A Twilio report found increasing personalization helps transform customers into repeat buyers – but underlying that is a change in how the generations (Boomers, Xers, Millennials and Zoomers) respond to that personalization.

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Webinars

Generative AI for Your Contact Center: Unleashing Its Full Potential

May 17, 2023

Five9

As Generative AI shapes the next-gen contact centers, are you ready to unleash its potential? Join our session as we take you on a journey through the world of AI. Hear real-world examples of how leading companies are using AI at each step of the customer journey to gain a competitive advantage. You'll leave with actionable strategies to create more engaging conversations, boost efficiency, and reduce costs.