Featured Content
August 15, 2019
Discover the top trends in customer engagement in our first-ever contact center and customer experience survey.
August 14, 2019
As the company plugs away on cloud sales, CEO Jim Chirico looks to wrap up its review of strategic alternatives in the next 30 days.
August 19, 2019
From establishing a customer care culture to leveraging analytics and AI, there are concrete steps your organization can take to improve customer experience.
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News & Views
Webinars
August 21, 2019
With the right CX strategy, you can avoid common CX stumbling blocks, empowering your agents and increasing customer loyalty.
August 7, 2019
Learn how you can digitally transform customer care to scale with your business.
July 24, 2019
Explore best practices for moving to Microsoft Teams calling.
Podcasts
5 CX PITFALLS TO AVOID
in this webinar, sponsored by Five9, join Robin Gareiss, president of Nemertes Research, for a lively discussion on how to put a great customer experience strategy into place and avoid common stumbling blocks that lead to increased agent turnover and loss of key customer insights.