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December 01, 2023
Amazon Q in Amazon Connect can best be thought of as the next generation of Amazon Connect Wisdom, using generative AI to give agents suggested responses, next best actions and links to relevant...
December 01, 2023
At re:Invent 2023, AWS made more than 9 announcements directly relevant to enterprise communications, collaboration and the contact center, not the least of which was the integration of generative AI...
December 01, 2023
Microsoft and Boston Consulting Group provide some insights on how generative AI-powered contact center solutions can improve customer experience and help agents become more efficient. The key is...
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November 29, 2023
NICE CXone
AI in Customer Experience: Don’t Get Left Behind
More than half of enterprises say that AI is already helping them better understand...

November 8, 2023
Whether your CCaaS migration is taking you from a pure-premises deployment, hybrid, or from one cloud provider to another, you need to...

October 20, 2023
Whether your CCaaS migration is taking you from a pure-premises deployment, hybrid, or from one cloud provider to another, you need to...