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Optimizing Business Communications Through Information

Marty Parker

April 23, 2019

It’s a great time to embrace change and take a leadership role in defining what emerging trends mean for your business.

NICE Interactions: Personal Connections Elevated

Sheila McGee-Smith

April 19, 2019

Major customer stories serve as proof points of the success of NICE's strategic direction.

Zoom Goes Public

Michelle Burbick

April 18, 2019

With its initial public offering, the video-first cloud communications provider seeks recognition of its leadership status in unified communications.

News & Views

Smart Meetings: It's Time to Rethink How We Meet

Dave Mailer

April 24, 2019

It has never been more important to facilitate meetings than it is now, with various drivers coming together in what might be considered a perfect storm.

Microsoft Surface Hub 2S: Collaboration on the Move

Beth Schultz

April 23, 2019

Microsoft teams with Steelcase to offer a digital collaboration solution that team members can roll along with them from one workspace to another.

Enterprise Hosted PBX Systems in High Demand

John Malone

April 23, 2019

2019 hosted PBX data from the Eastern Management Group shows customers will pay 230% more for UC features that boost productivity.

Google Voice Wants to Hangout

Dave Michels

April 19, 2019

Google intends to use its leadership in AI as a primary means of differentiation in the enterprise communications space.

DIY Protection Against Malicious Code

Gary Audin

April 19, 2019

If your enterprise can't hire cybersecurity experts, you need to do as much as possible with current staff to prevent attacks.

Why ‘OK’ Network Practices Are Bad for Business

Jason Baudreau

April 18, 2019

Given what’s at stake for your business, does OK sound like a standard for you?

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Webinars

3 Ways to Simplify Your Contact Center in 2019

April 23, 2019

Learn how to simplify your contact center, streamline operations, and achieve your customer experience goals.

Connecting 9-1-1 During Cloud Migrations

April 10, 2019

There’s one aspect of a cloud migration you can’t afford to overlook: Access to 9-1-1. Get practical advice and use case guidance.

Cloud Contact Center Takeaways from Enterprise Connect!

March 27, 2019

2019 is a banner year for contact center, as reflected at EC19. Get key takeaways from Sheila McGee-Smith, CC/CX track chair!

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AI & Automation: Profound Change Ahead in the Contact Center

Working Through Team Collaboration Growing Pains

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March 18-21, 2019

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