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Featured Content

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Business person performing IT management

Evolving UC Management in the Age of Cloud

Irwin Lazar

November 24, 2021

Moving to UCaaS doesn’t absolve IT of management responsibility. It requires continued proactive efforts to ensure high-quality voice and video experiences.

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Avaya Turns a Major Corner, Completes Cloud Transition

Zeus Kerravala

November 22, 2021

The multi-year plan that Avaya CEO Jim Chirico set into motion in 2017 continues to pay dividends.

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Improving the Customer Experience with Automation

November 10, 2021

UiPath

New AI technologies can connect disparate systems, streamline workflow processes and boost customer experience.

News & Views

No Jitter Roll: Nectar’s Zoom Analytics Service, Latest Device News

Ryan Daily

November 26, 2021

The latest news from Nectar, Tata Communications, Alcatel-Lucent Enterprise, Yealink, and NEC.

Network Telemetry: A New Network Management Model

Terry Slattery

November 26, 2021

Streaming network telemetry provides several key network management benefits, but network admins need to consider the trade-offs.

What It Takes to Deliver World-class Voice Experiences

November 24, 2021

Discover why Frost & Sullivan awarded LumenVox for its ability to help organizations deliver amazing voice experiences.

Keep Track of Comms Technology and Related Service Expenses

Jane Laino

November 24, 2021

Managing expenses for communications technology comes with its challenges. Staying on top of them with these nine best practices will increase your likelihood of success.