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News & Views

Headsot of Zeus Kerravala, ZK Research

The needs of the office today are not the same as a few years ago and the equipment in rooms, if more than five years old, does not have the intelligence to enable scalable and pervasive remote meetings. HP and Poly have been laser focused on addressing the challenge of hybrid work, as demonstrated by their most recent announcements.

Headshot of Dave Michels, of TalkingPointz

There’s a lot of change occurring in Customer Service. AI is disrupting just about every workflow and process, but there are some things that shouldn’t change. NPS, or Net Promoter Score, is a highly effective, yet misunderstood metric that makes sense to keep.

Headshot of Michael Finneran, dBRn Associates

After almost 50-years and over 3000 articles, it’s time to sign off.

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