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September 29, 2023
Contact centers and AI led the news this week: Zoom launches its Workforce Engagement Management suite, Amazon and Anthropic collaborate on making generative AI available, IntelePeer launches...
September 29, 2023
Enterprise IT/communications/CX now consider business alignment to be the most important skill, and when it comes to their own view of the job, work-life balance is what takes priority.
September 28, 2023
AI-powered assistants allowing us to specify what we want to accomplish elevates many collaboration tasks from pushing buttons to driving business outcomes.
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October 10, 2023
Bandwidth
There’s no doubt that Artificial Intelligence will transform the contact center landscape—the question is how. Nearly half of enterprises...

October 10, 2023
Bandwidth
There’s no doubt that Artificial Intelligence will transform the contact center landscape—the question is how. Nearly half of enterprises...

September 28, 2023
Twilio
Enterprises that want their contact centers to be revenue generators and profit centers are looking to AI to fuel the next generation of...