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December 05, 2023
By examining the announcements coming out of Ignite 2023, it’s possible to see three likely directions in which Teams will evolve.
December 04, 2023
Video capabilities can help customers resolve their issues more quickly and with greater satisfaction – so contact centers should offer customers the choice of beginning their interactions that way.
November 21, 2023
Local Measure
How to see through the hype of GenAI.
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November 29, 2023
NICE CXone
AI in Customer Experience: Don’t Get Left Behind
More than half of enterprises say that AI is already helping them better understand...

November 8, 2023
Whether your CCaaS migration is taking you from a pure-premises deployment, hybrid, or from one cloud provider to another, you need to...

October 20, 2023
Whether your CCaaS migration is taking you from a pure-premises deployment, hybrid, or from one cloud provider to another, you need to...