March 20, 2019
Announces it's extending speech analytics and quality management to business conversations, topping off last week's Google CCAI integration and video revamp news.
March 19, 2019
And AWS, Microsoft, Mio, Optanix, and Plantronics-Polycom win in four new breakout categories.
March 18, 2019
AI packages for Connect, and new voice features in Chime, show the company’s growing commitment.
News & Views
March 27, 2019
2019 is a banner year for contact center, as reflected at Enterprise Connect. Get key takeaways from Sheila McGee-Smith, CC/CX track chair...
March 13, 2019
Discover how AI is advancing voice communications and transforming work.
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