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The lines between office and home are increasingly blurred, so seamless communication, no matter the location, is more vital than ever.

Amazon Q in Amazon Connect can best be thought of as the next generation of Amazon Connect Wisdom, using generative AI to give agents suggested responses, next best actions and links to relevant information.

Microsoft and Boston Consulting Group provide some insights on how generative AI-powered contact center solutions can improve customer experience and help agents become more efficient. The key is starting small.

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