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Featured Content

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Rounding Up This Week’s Contact Center News; Lucid & Loom Partner Up

Ryan Daily

May 27, 2022

In this No Jitter Roll, we round up contact center announcements from Observe.AI, Textel and Zenarate and then news from Lucid and Loom.

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Zoom’s Land-and-Expand Success Sets Up Its Next Wave of Growth

Zeus Kerravala

May 27, 2022

Zoom Phone’s latest milestone demonstrates the company’s winning sales strategy and shows where Zoom Contact Center could go.

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NICE Inspires Frictionless Customer Experience Revolution

Sheila McGee-Smith

May 26, 2022

As consumer frustration grows, contact centers can reduce friction by providing real-time data.

News & Views

Doing IT the Right Way

Eric Krapf

May 27, 2022

As more enterprises return to the office, they may need to address legacy technology issues alongside future-of-work priorities.

Why the Voice of the Customer Is a Contact Center’s Super Power

Dana Casielles

May 26, 2022

At NICE Interactions Live 2022, Forrester’s Colleen Fazio explains why VoC is essential for improving customer experience quality and driving business results.

The Art of Buying: Getting the Most Out of Your Vendor Relationships

Linda Barnes

May 26, 2022

With three surefire strategies, you’ll be able to complete sales transactions and provision your enterprise in no time.

Vyopta Updates Teams Room Integration; Ooma Releases Contact Center Plan

Ryan Daily

May 25, 2022

In this No Jitter Roll, we share the latest news from Vyopta, Ooma, and Pure IP.

The Death of POTS? Not Quite, Here's Why

Denise Munro

May 25, 2022

Understanding POTS substitute device options and whether you need the service in the first place will be crucial, as carriers are making changes to their legacy services.

Zoom, Miro Encourage Tasks Within Collaboration Platforms

Lisa Schmeiser

May 20, 2022

Both companies released updates signaling a continued shift away from a desktop computer-based metaphor.

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Webinars

Back to Basics: Agent Engagement Tops 2022 Contact Center Priority List

June 8, 2022

Twilio

Join this webinar on June 8th at 2 PM ET to hear more about agent engagement trends and these strategic imperatives for contact centers in 2022!

911 and the Hybrid Workforce

May 11, 2022

Bandwidth

This highly anticipated live event will explore what RAY BAUM’s Act and Kari’s Law mean for your business. We’ll also touch on the three stages of achieving emergency regulation compliance and what’s missing from your 911 tech stack.

The Cure to Video Call Fatigue: Asynchronous Video

April 20, 2022

Join a leading industry analyst and solution provider as they break down how you can use asynchronous video to battle video call fatigue and text-based communication overload.