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Eric Krapf
AI Replacing Humans? Not in these Cases
Eric Krapf
June 01, 2023

It’s not surprising that two of the first high-profile battles over AI in labor relations come from fields in which the human element is an absolutely critical part of the work.

Headsot of Zeus Kerravala, ZK Research
Understanding the Role of Generative AI in Modernizing Customer Experience
Zeus Kerravala
May 31, 2023

Generative AI is impacting the role of customer service agents, challenging the belief that AI might make these roles redundant. Despite significant, recent advancements there are situations where generative AI falls short – which, paradoxically, makes customer service agents both less and more important.

Headshot of author Denise Munro
Stronger Communications Start With Stronger Infrastructure
Denise Munro
May 31, 2023

Many parts of the United States still lack the advantages that high bandwidth service provides. It is time to bring these services to those parts of the country that have very slow or nonexistent internet services.

Irwin Lazar, Nemertes
Bridging the Hybrid and Remote Work Divide
Irwin Lazar
May 30, 2023

The answer to a successful strategy isn’t forcing people back to the office, it’s ensuring the ability to engage regardless of location.

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Generative AI for Your Contact Center: Unleashing Its Full Potential
May 17, 2023
Five9

As Generative AI shapes the next-gen contact centers, are you ready to unleash its potential? Join our session as we take you on a journey through the world of AI. Hear real-world examples of how leading companies are using AI at each step of the customer journey to gain a competitive advantage. You'll leave with actionable strategies to create more engaging conversations, boost efficiency, and reduce costs.

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