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Featured Content

NICE Interactions: Personal Connections Elevated

Sheila McGee-Smith

April 19, 2019

Major customer stories serve as proof points of the success of NICE's strategic direction.

Zoom Goes Public

Michelle Burbick

April 18, 2019

With its initial public offering, the video-first cloud communications provider seeks recognition of its leadership status in unified communications.

5G: Three Areas to Watch

Michael Finneran

April 18, 2019

While 5G is not yet delivering a life-altering experience, there are some key developments that will have a more immediate impact on enterprise customers.

News & Views

DIY Protection Against Malicious Code

Gary Audin

April 19, 2019

If your enterprise can't hire cybersecurity experts, you need to do as much as possible with current staff to prevent attacks.

Why ‘OK’ Network Practices Are Bad for Business

Jason Baudreau

April 18, 2019

Given what’s at stake for your business, does OK sound like a standard for you?

Collaboration Anywhere: A Cloud Migration Story

Scott Murphy

April 17, 2019

Collaboration tools can simplify operations, improve calendar time frames, and reduce costs, as this story shows.

7 Ways to Make Your Google CCAI Deployment Successful

Callan Schebella

April 17, 2019

Things to keep in mind as your enterprise looks to leverage artificial intelligence capabilities in the contact center

Vonage Takes Care of Healthcare with New Services, APIs

Zeus Kerravala

April 16, 2019

Helps healthcare organizations fast-track digital transformation plans

Compliance in a Cloud-Based Communications World

Matt Brown

April 16, 2019

Enterprises are sold on the cloud, but compliance remains a major obstacle to adoption of cloud voice services for contact centers and corporate telephony.

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