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October 04, 2024
Also, Nextiva announces a new workforce management capability, Wildix launches x-bees, and Ivanti releases a report on unsafe work practices.
October 04, 2024
Organizations need to develop digital engagement strategies and deploy best practices to meet customer expectations, maximize their digital investments, and achieve their business goals.
October 03, 2024
Whether the order to return to the office full-time is meant to boost collaboration or quietly reduce a workforce without resorting to layoffs, the move presents a lot of downsides to the company.
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October 9, 2024
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AI's potential to enhance customer interactions and address contact center staffing issues shows how people and copilots can work together...
June 14, 2024
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There is a fine line between self-service solutions that empower customers and self-serving tactics that prioritize efficiency over...