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September 16, 2024
Ericsson’s ambitious push for 5G relevance feels like a rerun.
September 16, 2024
Slack introduces Agentforce AI agents to help take up the ‘slack’ in a desk worker’s day.
September 13, 2024
The Verizon/Frontier deal is good news for shareholders – but reminds the rest of us that the telecom landscape may not actually ensure connectivity across the U.S. landscape.
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June 14, 2024
NICE
There is a fine line between self-service solutions that empower customers and self-serving tactics that prioritize efficiency over...
March 20, 2024
NICE
When it comes to AI for CX, if it’s done right, it’s practically invisible while seamlessly enhancing customer experiences. When done...