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Enterprise Connect 2024: End User Speakers Lead the Way

Eric Krapf

September 22, 2023

We’ll have leaders from some of the largest enterprises in their industries, across a wide range of verticals, sharing firsthand expertise.

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No Jitter Roll: ServiceNow Embeds Generative AI, Microsoft Says Copilot Takes Off Soon, NICE Adds New Features to CXone, Cresta Provides Gen AI Path for On-Prem Contact Centers

Matthew Vartabedian

September 22, 2023

AI led this week’s news: ServiceNow embeds generative AI across its platform, Microsoft sets a release calendar for Copilot, NICE adds AI-powered features to CXone, Cresta provides a path to using...

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10 Ways to Evaluate Communications Technology for the Long Term

Melissa Swartz

September 20, 2023

A complete technology solution requires a platform, implementation, and ongoing support. You have to get all three of these right to achieve success. Here are the things to keep in mind as you select...

News & Views

The Future of Business Process Outsourcing

Sheila Walthoe, Local Measure

September 19, 2023

Business process outsourcing offer access to technology and process expertise, improves efficiencies, and reduces labor costs. Here's how BPOs can help businesses become more competitive.

CEDIA and the Commercial Integrator Expo: Bridging the Gap Between Residential and Commercial Technologies

David Maldow

September 18, 2023

Thanks to the rise in hybrid work, the communications technologies available to home workers are closer than ever to the professional-quality capabilities and capacity of office AV tech.

Using Generative AI to Synthesize Dynamic Dialogue

Matthew Vartabedian

September 18, 2023

At the Voice & AI show last week in Washington, DC, Raj Koneru of Kore.ai provided an overview of how generative AI and conversational AI are better together.

No Jitter Roll: Salesforce Launched Einstein 1 Platform and Einstein Copilots, Slack Launched New AI and Automation Capabilities, Microsoft Study Found that Microsoft Copilot in Dynamics 365 Improved CX

Matthew Vartabedian

September 15, 2023

AI led this week’s news: Salesforce launched its own generative AI conversational assistants, plus a native cloud integration with its AI Platform and Einstein Copilots, Slack launched new AI and automation capabilities, a Microsoft study found that the Microsoft Dynamics 365 Copilot Improved CX, and TimeOS launched an AI-powered assistant.

Nominations Open for IT Awards

Eric Krapf

September 15, 2023

Our IT Hero and Spotlight Awards acknowledge excellence in communications and collaboration — nominate a deserving professional today.

Relying on AI as a Core Business Component Brings Layers of Risk

Martha Buyer

September 14, 2023

Despite the vast volumes of data relied upon to generate responses to posted questions, the responses produced by AI are often incorrect. But that's only the beginning of the risks enterprises face.

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