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Featured Content

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Zoom Phone: A Two-Year Retrospective

Ryan Daily

January 14, 2021

Zoom touts license milestone for its two-year-old voice calling service.

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Looking to Cut IT/Telecom Costs in 2021 & Beyond?

Tim Proctor

January 13, 2021

Four reasons to consider ongoing cost management vs a one-time audit

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Content Moderation at Work

Dave Michels

January 12, 2021

Many of the rules affecting social media also pertain to enterprise communications. Censorship, net neutrality, and antitrust are hot topics of conversation.

News & Views

The Hybrid Workplace: New Opportunities for Collaboration

Jon Arnold

January 19, 2021

As enterprises seek to balance home and in-office work, IT leaders will need to show how collaboration technologies can assist; part 1 of a two-part series.

Talkdesk Extends AI Capabilities via AWS Partnership

Zeus Kerravala

January 19, 2021

Articulates goal of automating 80% of customer conversations in next three years.

Student Loan Servicer ECSI Finds Value in CCaaS

Dana Casielles

January 18, 2021

Cloud platform eased overnight transition to WFH for agents, while allowing company to fast-track a voice service that solved call connectivity issues.

No Jitter Roll: Video Collaboration; AWS CCI Partners

Dana Casielles

January 15, 2021

The latest updates from Pexip, BlueJeans by Verizon, Workplace from Facebook, Logitech, Nureva, ClearOne, Vyopta, Stack8, Avaya, and Clarabridge.

What AI Will Really Do for the Contact Center

Eric Krapf

January 15, 2021

A few somewhat random observations of AI’s near-term usefulness

Making Sense of Telecom Lifecycle Management

Darin Ward

January 14, 2021

A telecom lifecycle management company can provide essential cradle-to-grave technology know-how, while also providing a significant ROI.

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Webinars

Why Communications Security is More Important than Ever: What You Need to Know Now

January 27, 2021

Oracle Communications

Join to understand how communications services have transformed, what to expect going forward, and the implications for protecting your real-time business processes and sensitive data for the future.