World Vision Sees Saving Grace of Cloud Telephony
Beth Schultz | August 17, 2017 |
This global nonprofit shares its journey from legacy infrastructure to its RingCentral Office deployment and lessons learned along the way.

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UCaaS, CCaaS, IaaS: Amazon's Many Roles in the UC Market
Brian Riggs | August 15, 2017 |
One way or another, looks like Amazon Web Services will play a role in cloud communications.

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Google Boosts Cloud Speech API
Michelle Burbick | August 14, 2017 |
New features and additional language support extends capabilities and reach of company's speech conversation technology.

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IT Strategies
Soft Skills Matter in Tech
Erin Leary | August 10, 2017 |
IT teams must comprise a good mix of hard and soft skills; the balance will well serve the enterprise in the long run.

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Unified Communications & Collaboration
Avaya Takes Critical Next Step in Bankruptcy Process
Sheila McGee-Smith | August 07, 2017 |
Company enters into plan support agreement, files amended plan of reorganization, announces leadership transition... starting to see light at the end of the tunnel.

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Unified Communications & Collaboration
No Jitter On Air: Getting IoT into the Communications Mix
Beth Schultz | August 09, 2017 |
In our latest podcast, Arrow SI communications evangelist Andrew Prokop takes us into the merging worlds of Internet of Things and enterprise communications.

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Posts

IoT: Combating Latency & Closing Security Gaps

Matt Brunk | August 18, 2017
With IoT deployment on the rise, the time is now to tighten defenses.

Going Digital: MSP vs. the Cloud

Gary Audin | August 18, 2017
In many cases, contracting a managed service provider brings more benefits than going it alone with internal IT.

 

If Not Cloud, Then What?

Eric Krapf | August 17, 2017
If you lived through the TDM-to-IP transition, you'll have a sense of déjà vu as you sort out the on-prem vs. cloud decision.

Broadcom Takes Wi-Fi to the 'Max'

Zeus Kerravala | August 17, 2017
Releases new chips supporting the 802.11ax Wi-Fi standard

 

World Vision Sees Saving Grace of Cloud Telephony

Beth Schultz | August 17, 2017
This global nonprofit shares its journey from legacy infrastructure to its RingCentral Office deployment and lessons learned along the way.

Sophisticated Skype: Detailed Usage and Adoption (Part 1)

Kevin Kieller | August 16, 2017
Helping organizations get the most from their Skype for Business deployments

 

UCaaS, CCaaS, IaaS: Amazon's Many Roles in the UC Market

Encryption and Mindset: 2 Keys to Securing Modern Communications

Google Boosts Cloud Speech API

The Days of 2FA SMS (and A2P) Are Numbered

Discarded IT Can Hurt You

The Case of the Missing Message-On-Hold Notification

Get Your Team Together, and Federate

Polycom Introduces 'Device as a Service'

Soft Skills Matter in Tech

Making the Case for a Consultant

 
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Slideshows
No Jitter Research: 2017 Team Collaboration Survey

No Jitter Research: 2017 Team Collaboration Survey

Beth Schultz | June 07, 2017
What do enterprise IT professionals think about team collaboration apps? Jump inside to find out!
Navigating the UC-Enabled Interactive Whiteboard Maze

Navigating the UC-Enabled Interactive Whiteboard Maze

Brian Riggs | May 15, 2017
These devices are more in the UC spotlight now than they have been in years, so let’s take a look at which companies are selling what.
Email Killers 2017: A Look at 14 Cloud-Based Team Collaboration Apps

Email Killers 2017: A Look at 14 Cloud-Based Team Collaboration Apps

Brian Riggs | March 13, 2017
My quasi-annual dive into the ever-changing world of team collaboration


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Webinars Podcasts
Contact Centers 2020: Driving Innovation in Customer Experience
August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

Virtualizing UC&C: The Role of Hyperconvergence
July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

Meeting the Needs of the Dynamic Meeting Room
May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

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Ups & Downs on the Path to UCaaS
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
Inside a Healthcare Contact Center
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
IoT & the Communications Workflow
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
UCaaS Consolidation: Mulling Over Mitel's ShoreTel Buy
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
WebRTC: Why Wait?
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
Inside the CPaaS Decision
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
Not Your Father's Telecom Expense Management
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
Why You Need a Mobile Center of Excellence
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
Comms APIs: Pushing the Enterprise Edge
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
UCaaS Scorecard: Rating the Market Leaders
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
Get Up to Speed on the Digital Imperative
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
Takeaways & Tips on UC&C Spending
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
Looking Ahead: Enterprise UC&C Circa 2020
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
SBC ABCs... & Then Some
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
TADHack-mini Orlando: What, Where, When, Why & How
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
UC Lockdown: Knowing How to Keep Hackers at Bay
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
Cloud Architectures: How They Differ & What That Means for You
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
Practical Advice for Navigating SIP Trunking
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
On-Prem, Cloud, Hybrid? How to Approach the Skype for Business Decision
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
UCaaS Ins & Outs: Eye on the Enterprise Opportunity
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
What You Need to Know About Cloud Video Services
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
Cloud Contact Center: The New Normal?
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.
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