Featured Content
January 12, 2022
Sometime in 2022, Microsoft will get shared channels right, and in doing so, will spur much wider and deeper ongoing collaboration.
January 11, 2022
Many of the hybrid work and customer experience trends started in 2021 will carry over to 2022 with some caveats.
January 13, 2022
Dialpad
We can look forward to seeing more informed and empowered agents in addition to a better experience for customers calling into contact centers.
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Webinars
January 26, 2022
Dialpad
Join this webinar on 1/26 to learn new approaches and tools that ARE available now to help your contact center evolve and solve real problems for both customers and agents in the year ahead.
January 12, 2022
Join this webinar to learn about when Bring Your Own Carrier (BYOC) is a good choice for enterprises, how to migrate communications to the cloud with a BYOC model the migration roadmap for an effortlessly connected cloud ecosystem.
December 1, 2021
Register for this webinar to learn how conversational AI-based video bots can automate customer engagement.
Save the Date!
Save the date for Enterprise Connect 2022! We’ll be back at the Gaylord Palms in Orlando, Fla., from March 21 to 24. Registration opening soon!