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October 10, 2024
Amazon Q in Connect gets more Gen AI capabilities for agents, CallMiner debuts AI Assist for its platform and Druid launches quality assurance testing for AI Agents. Also, Sembly, Miro and Smartsheet...
October 10, 2024
Expecting technology to make up a shortfall in headcount because the "improved productivity" can replace a human worker is a recipe for burning out the human workers you have left.
October 09, 2024
We are well along the path now whereby non-human, AI-based agents are taking on a wider range of roles – and erasing the distinction between human and non-human work.
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October 9, 2024
NICE
AI's potential to enhance customer interactions and address contact center staffing issues shows how people and copilots can work together...
June 14, 2024
NICE
There is a fine line between self-service solutions that empower customers and self-serving tactics that prioritize efficiency over...