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Featured Content

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Introducing the New Verint – a New Cloud Platform and More AI

Sheila McGee-Smith

June 28, 2022

The company’s focus on CX has evolved through acquisitions and a growing AI portfolio.

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Invest In Your Employees and They Will Invest In You

Dana Casielles

June 27, 2022

To be happy and stay at their jobs, regardless of where they work, contact center agents require higher pay, tenure, and motivation to join the industry.

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Talkdesk’s Experience Clouds Broaden Its Vertical Industry Focus

Zeus Kerravala

June 23, 2022

There are advantages to tailoring each cloud to industry-specific requirements, Talkdesk says.

News & Views

Making the Leap from PRI to SIP Trunks

Ted Mallires

June 29, 2022

Considerations and recommendations for replacing your enterprise communications system

CCaaS Roundup: Zendesk Goes Private Equity; Intermedia Adds AI Feature

Ryan Daily

June 28, 2022

In this No Jitter Roll, we cover Zendesk’s acquisition deal and Intermedia’s new analytics feature, then dive into some top contact center stories from the month.

Building the Meeting Room of the Future

Irwin Lazar

June 28, 2022

Hybrid work demands a focus on ensuring equitable experiences both in the office and at home.

Programmable Communications: It’s All About the APIs

Divya Ghai Wakankar, BICS

June 27, 2022

Organizations looking to succeed and grow in the post-pandemic world need to be digital-first businesses, capable of customizing communications on the fly.

Zoom Releases ‘One’ Bundle; Slack Updates Huddles

Ryan Daily

June 24, 2022

In this No Jitter Roll, we feature the latest news from Zoom, Slack, and AWS.

Meeting the New CX Challenges for IT Buyers

Eric Krapf

June 24, 2022

More people outside of IT are now involved in the decision-making process for contact centers, but IT leadership is still key.

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Webinars

Work Smarter, Not Harder: How to Configure Telephony for Microsoft Teams and Genesys and More From One Platform

June 22, 2022

Bandwidth

Register for this webinar on June 22nd at 2 PM ET to find out how the Fortune 500 are managing their entire comms stacks, getting the most out of each migration, and so much more!

Back to Basics: Agent Engagement Tops 2022 Contact Center Priority List

June 8, 2022

Twilio

Join this webinar on June 8th at 2 PM ET to hear more about agent engagement trends and these strategic imperatives for contact centers in 2022!

911 and the Hybrid Workforce

May 11, 2022

Bandwidth

This highly anticipated live event will explore what RAY BAUM’s Act and Kari’s Law mean for your business. We’ll also touch on the three stages of achieving emergency regulation compliance and what’s missing from your 911 tech stack.