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December 04, 2023
Video capabilities can help customers resolve their issues more quickly and with greater satisfaction – so contact centers should offer customers the choice of beginning their interactions that way.
November 21, 2023
Local Measure
How to see through the hype of GenAI.
December 01, 2023
Amazon Q in Amazon Connect can best be thought of as the next generation of Amazon Connect Wisdom, using generative AI to give agents suggested responses, next best actions and links to relevant...
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November 29, 2023
NICE CXone
AI in Customer Experience: Don’t Get Left Behind
More than half of enterprises say that AI is already helping them better understand...

November 8, 2023
Whether your CCaaS migration is taking you from a pure-premises deployment, hybrid, or from one cloud provider to another, you need to...

October 20, 2023
Whether your CCaaS migration is taking you from a pure-premises deployment, hybrid, or from one cloud provider to another, you need to...