Featured Content
October 04, 2023
To date, adopting UCaaS and CCaaS have largely been independent efforts. A session at Zoomtopia provides more evidence of the push to merge UCaaS and CCaaS.
October 04, 2023
It’s important to recognize that most organizations still need to focus on their core contact center solutions and functionality – and Mitel’s latest contact center iteration offers an array of...
October 04, 2023
Before communities begin relying on AI to be the first point of contact for non-emergency services, it bears asking whether that AI is really going to be serving the community.
Trending
News & Views
Webinars

October 10, 2023
Bandwidth
There’s no doubt that Artificial Intelligence will transform the contact center landscape—the question is how. Nearly half of enterprises...

October 10, 2023
Bandwidth
There’s no doubt that Artificial Intelligence will transform the contact center landscape—the question is how. Nearly half of enterprises...

September 28, 2023
Twilio
Enterprises that want their contact centers to be revenue generators and profit centers are looking to AI to fuel the next generation of...