Featured Content
August 21, 2019
Perhaps this purported deal is best thought of as a merger, not an acquisition.
August 20, 2019
A look at what this deal, should it come to fruition, means for Talkdesk
August 21, 2019
Read how Hotshot adds location and time elements to its MFA strategy and discover how you can protect your enterprise with a zero-trust architecture.
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Webinars
September 5, 2019
It’s pretty well understood that SIP trunking is a more scalable and cost-effective solution than TDM and PRI -- making this transition...
August 21, 2019
With the right CX strategy, you can avoid common CX stumbling blocks, empowering your agents and increasing customer loyalty.
August 7, 2019
Learn how you can digitally transform customer care to scale with your business.
Podcasts
5 CX PITFALLS TO AVOID
in this webinar, sponsored by Five9, join Robin Gareiss, president of Nemertes Research, for a lively discussion on how to put a great customer experience strategy into place and avoid common stumbling blocks that lead to increased agent turnover and loss of key customer insights.