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News & Views

Business process outsourcing offer access to technology and process expertise, improves efficiencies, and reduces labor costs. Here's how BPOs can help businesses become more competitive.

At the Voice & AI show last week in Washington, DC, Raj Koneru of provided an overview of how generative AI and conversational AI are better together.

AI led this week’s news: Salesforce launched its own generative AI conversational assistants, plus a native cloud integration with its AI Platform and Einstein Copilots, Slack launched new AI and automation capabilities, a Microsoft study found that the Microsoft Dynamics 365 Copilot Improved CX, and TimeOS launched an AI-powered assistant.

Eric Krapf

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