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Featured Content

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Diversity in IT: Taking the First Step

Ryan Daily

August 06, 2020

One enterprise IT leaders shares her lessons learned in working to create a more diverse and inclusive workforce.

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Cisco’s Blueprint for the Hybrid Workplace

Dana Casielles

August 05, 2020

Four courses of action the company recommends for enterprises building a hybrid workplace.

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Came, saw, conquered illustration on business man on a summit

Enterprise IT on COVID-19: ‘I Came, I Saw, I Conquered’

Beth Schultz

August 05, 2020

Three IT leaders detail how their communications and collaboration platforms have served them during this crisis, and prepared them to move full steam ahead.

News & Views

No Jitter Roll: UCaaS Connectivity, Cloud Rebranding

Dana Casielles

August 07, 2020

The latest news from Fuze, EPOS, and Avaya.

Beyond Mapping: Making the Customer Journey Actionable

Dana Casielles

August 07, 2020

Having a cohesive customer journey management strategy will help companies achieve their CX goals, an Omdia customer success analyst says.

Workforce Management: More Important Than Ever

Gary Audin

August 07, 2020

WFM has evolved, learn how it can efficiently track agent activity and productivity, from an industry expert.

The Connected Workplace: Here to Stay

Beth Schultz

August 06, 2020

Think about the workplace “why” and what it means for your office return.

Are We Entering the Era of CPaaS?

Eric Krapf

August 06, 2020

Disruptive times generally provide the impetus for major technological leaps, and the historical moment we’re in certainly seems to be fit this pattern.