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Building a Telephony Strategy Around Microsoft Teams

Eric Krapf

April 09, 2021

When it comes to cool new use cases, telephony is about as far away as you can get, but it is a way more pressing problem to solve.

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Supreme Court Takes on Auto-Dialing

Martha Buyer

April 08, 2021

Decision in Facebook case lends clarity — at least for liability purposes —as to what is and isn’t an automatic telephone dial system.

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Cisco Live: Foretelling the Future

Phil Edholm

April 07, 2021

Across a wide spectrum of product areas, Cisco showed where we can expect the industry to head with a focus on innovation.

News & Views

Microsoft Acquires Nuance in Health Vertical Push

Ryan Daily

April 12, 2021

Microsoft hopes to make headways into the healthcare industry with a combination of Microsoft Cloud for Healthcare and Nuance products.

Reselling UCaaS: Why This Model Is Gaining in Popularity

Dave Michels

April 12, 2021

A look at how 8x8, Mitel, and 2600Hz approach the resale model for their cloud-delivered services

Talkdesk AI Trainer: Another Brick in the Wall

Zeus Kerravala

April 12, 2021

A new human in the loop tool enhances contact center capabilities by allowing agents to create high-quality training data using their domain expertise.

No Jitter Roll: UC/Collaboration Management, Room Devices

Dana Casielles

April 09, 2021

The latest updates from Unify Square, Voss, Verizon Business, Comcast Business, Yamaha, AVer, and Talkdesk.

Sendbird Flies into Unicorn Club on Messaging API Wings

Dana Casielles

April 08, 2021

As mobile in-app communications become essential, this API messaging platform is taking flight.

How to Keep Agents Ahead of Evolving CX Demands

David Wasserman, NICE

April 08, 2021

The ability to support seamless interactions across channels, provide hyper-personal service, and innovate rapidly are key success factors.

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Webinars

Keeping Employees Safe & Informed at the Office—Beyond the Virus

April 21, 2021

Intrado

Get a detailed layout of the approaches you should take to provide your employees the information they need, when they need it, across all communications channels available.

How Video Creates the Human-Centric Contact Center

March 23, 2021

Lifesize

Learn real-world examples of how video is lending the human touch to contact centers today.

Innovate Your Contact Center with Your Existing Platform

March 11, 2021

AudioCodes

Gain perspective on migrating your contact center to the cloud & what features/functions are most critical for near-term innovation.

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Expert Insights: Your Path to 2024

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