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Microsoft Acquires Nuance in Health Vertical Push

Ryan Daily

April 12, 2021

Microsoft hopes to make headways into the healthcare industry with a combination of Microsoft Cloud for Healthcare and Nuance products.

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Meet the Modern Contact Center for Travel and Hospitality

Massimo Morin, AWS

April 13, 2021

Amazon Web Services

Built on Amazon Connect, modern contact centers have been fueling exceptional CX and reducing costs for these verticals.

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Building a Telephony Strategy Around Microsoft Teams

Eric Krapf

April 09, 2021

When it comes to cool new use cases, telephony is about as far away as you can get, but it is a way more pressing problem to solve.

News & Views

Does the Cloud Solve Your Cybersecurity Challenge?

Scott Murphy

April 14, 2021

It’s possible if you adopt a cloud-first strategy and refocus on cybersecurity operations.

Nvidia’s Jarvis: Conversational AI Framework Now GA

Zeus Kerravala

April 13, 2021

The combination of pre-trained models and software tools will enable businesses across all verticals to benefit from this conversational AI platform.

Reinventing Communications: Next Step for Retail Workers

Marty Parker

April 13, 2021

By examining usage profiles, enterprises can find ways to better serve their users. In part three of this multi-part series, we look at the retail usage profile.

Reselling UCaaS: Why This Model Is Gaining in Popularity

Dave Michels

April 12, 2021

A look at how 8x8, Mitel, and 2600Hz approach the resale model for their cloud-delivered services

Talkdesk AI Trainer: Another Brick in the Wall

Zeus Kerravala

April 12, 2021

A new human in the loop tool enhances contact center capabilities by allowing agents to create high-quality training data using their domain expertise.

No Jitter Roll: UC/Collaboration Management, Room Devices

Dana Casielles

April 09, 2021

The latest updates from Unify Square, Voss, Verizon Business, Comcast Business, Yamaha, AVer, and Talkdesk.

See All Webinars

Webinars

Keeping Employees Safe & Informed at the Office—Beyond the Virus

April 21, 2021

Intrado

Get a detailed layout of the approaches you should take to provide your employees the information they need, when they need it, across all communications channels available.

How Video Creates the Human-Centric Contact Center

March 23, 2021

Lifesize

Learn real-world examples of how video is lending the human touch to contact centers today.

Innovate Your Contact Center with Your Existing Platform

March 11, 2021

AudioCodes

Gain perspective on migrating your contact center to the cloud & what features/functions are most critical for near-term innovation.

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Collaborative Meeting Services: Exploring the Universe

Team Collaboration: A Platform Play?

SASE, Simplified

Cloud Contact Center: Why Partners Matter

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Expert Insights: Your Path to 2024

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April 14, 2021

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