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Featured Content

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Where Are We on Platforms, Hybrid Work, Customer Service?

Eric Krapf

September 23, 2021

Get the big picture, and the view from ground level, next week at the all-virtual Enterprise Connect 2021.

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Salesforce Gets Job, Industry Specific with Slack Update

Ryan Daily

September 22, 2021

Salesforce’s Dreamforce event brings a Slack update and more Slack-First capabilities for Salesforce.

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Real-Time Traffic: Demands Strain Networks to the Limit

Karen D. Schwartz

September 20, 2021

What’s an enterprise to do?

News & Views

No Jitter Roll: CCaaS Updates, New Facebook Portal Devices

Dana Casielles

September 24, 2021

The latest news from Lifesize, Genesys, Facebook, Voss, Pexip, and Microsoft.

Reshaping Open-Source Collaboration: Is it Possible?

Tom Nolle

September 24, 2021

Vendors appear to be preventing open-source software from having a meaningful presence in the collaborative space. But can this change?

Evolving Your Collaboration Strategy

Irwin Lazar

September 23, 2021

Virtual whiteboards, social software, and workflow management tools might be the technologies needed to take your collaboration strategy to the next level.

Stop Overspending on Telecom Services

Tim Proctor

September 22, 2021

Keeping telecom billing costs under control is a difficult task, but these best practices can help.

MIT Technology Review Insights: What’s Next for AI?

Becca Mayers, Genesys

September 22, 2021

Data sharing offers a solution that might be a surprising choice in this era of security and privacy concerns.

Prospecting Realistic Niches For Private 5G

Michael Finneran

September 21, 2021

If the Private 5G Business abandons its delusions of "replacing Wi-Fi," it may find profitable applications in unexpected places.

See All Webinars

Webinars

Digital Transformation’s Impact on Customers, Users, and Employee Experience

September 22, 2021

Twilio

The best digital transformation strategies require flexible platforms so that rapid changes can be made based on customer preference, market dynamics, and business strategy. But how do you plan and then execute this strategy?

How to Transform Your Organization to an Event-Driven and Composable Enterprise with Slack

August 25, 2021

Slack

Discover the value “composable enterprise” can provide your organization and why enterprises need an engagement layer, like Slack, to connect their people and events in one place.

How Network Quality is Critical to Remote Agent-Based Customer Service

August 11, 2021

Subspace

Join to learn from a leading analyst Zeus Kerravala and the creators of new technologies for meeting the requirements your enterprise can’t afford to ignore.