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What We Discovered In Our Move to Microsoft Teams Telephony

Ted Mallires

October 20, 2021

When considering a Microsoft Teams telephony move, enterprises need to understand their current requirements and assess if they can be met in Teams.

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Dialpad is on a Multi-Channel CCaaS Journey

Dave Michels

October 19, 2021

Committing to its CCaaS ambitions, Dialpad acquires omnichannel digital engagement provider Koopid, making it the third such acquisition in the last two months.

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Values Are Key to Unlocking Contact Center Performance

Ginger Conlon, Genesys

October 20, 2021

High performers want autonomy, ownership over their activities, and a sense of accomplishment.

News & Views

How York University Provides Instant, Personalized Self-service to 50,000 Student

October 21, 2021

With Watson Assistant, York University created a virtual assistant that took in students’ concerns and ideas and helped them with various aspects of college life.

Incorporating Lessons Learned Into Your Workplace Strategy

Ryan Daily

October 20, 2021

In this WorkSpace Wednesday recap, we explore how large enterprises like Amazon are tackling the future of work and the importance of IT, HR, and facilities coming together.

Vonage Buys Into Conversational Commerce

Dave Michels

October 20, 2021

Vonage aims to stake out a claim in the growing area of conversational commerce with its acquisition of Jumper.ai.

The Universal Usage Profile Lays the Foundation for Enterprise Communications

Marty Parker

October 19, 2021

The set of communications tools needed by every employee provides foundational elements for all usage profiles.

RingCentral: Thanks to Partnerships, Poised to Grow With Cloud

Phil Edholm

October 19, 2021

At RingCentral Connect last week, the company highlighted its partner ecosystem and how it aims to leverage it for future success.

Webex is New Again

Dave Michels

October 18, 2021

Cisco is primed to discuss the hottest enterprise communications topics and trends, including hybrid work, at next week's WebexOne.

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Webinars

6 Shifts That Are Reinventing CX

October 20, 2021

Learn what actions to take right now to clear a path toward CX leadership.

Digital Transformation’s Impact on Customers, Users, and Employee Experience

September 22, 2021

Twilio

The best digital transformation strategies require flexible platforms so that rapid changes can be made based on customer preference, market dynamics, and business strategy. But how do you plan and then execute this strategy?

How to Transform Your Organization to an Event-Driven and Composable Enterprise with Slack

August 25, 2021

Slack

Discover the value “composable enterprise” can provide your organization and why enterprises need an engagement layer, like Slack, to connect their people and events in one place.