No Jitter

Featured Content

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Kevin Kieller

December 05, 2023

By examining the announcements coming out of Ignite 2023, it’s possible to see three likely directions in which Teams will evolve.

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Visual Engagement: The Missed Opportunity of Digital Customer Service

Robin Gareiss

December 04, 2023

Video capabilities can help customers resolve their issues more quickly and with greater satisfaction – so contact centers should offer customers the choice of beginning their interactions that way.

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Look, it's artificial intelligence on the screen, ably assisting us

How to See Through the Hype of GenAI And Add Genuine Customer Value

Adam Klug - Senior Product Manager, Local Measure

November 21, 2023

Local Measure

How to see through the hype of GenAI.

News & Views

Reinventing Customer Experiences with Generative AI and Amazon Connect

Michael Wallace, Andrea Caldwell

December 05, 2023

The widespread interest in generative artificial intelligence (AI) has created a renewed focus on the power of AI to solve for business cha

Are You Paying the Hidden Cost of Communication?

Rob Doucette, Vice President, Product Management

December 04, 2023

The lines between office and home are increasingly blurred, so seamless communication, no matter the location, is more vital than ever.

Lessons Learned from Previous Technology Shifts: The Impact of AI on Contact Centers

Christian Baker - SVP User Experience and Design

December 04, 2023

There has been a lot of talk over the last 6 months about the effect that the sudden rise of Generative AI will have on contact centers.

What Does Amazon Q Bring to Amazon Connect?

Sheila McGee-Smith

December 01, 2023

Amazon Q in Amazon Connect can best be thought of as the next generation of Amazon Connect Wisdom, using generative AI to give agents suggested responses, next best actions and links to relevant information.

Using Generative AI to Improve Customer Experience

Matthew Vartabedian

December 01, 2023

Microsoft and Boston Consulting Group provide some insights on how generative AI-powered contact center solutions can improve customer experience and help agents become more efficient. The key is starting small.

No Jitter Roll: An Observability Platform for Contact Centers, a Teams-Certified Speaker Bar and a Contact Center Automation Solution

Matthew Vartabedian

December 01, 2023

Operata Launches Tenor AI, Nureva Debuts Teams-certified Large Room Bar, Ooma Backs Up POTS, Intradiem's Solutions Available on Genesys AppFoundry, Cyara Buys QBox

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