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Omdia Scorecard Puts SIP Trunking in Focus

Dana Casielles

September 09, 2020

UCaaS researcher shares which North American SIP trunking providers are dominating the industry, and why.

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Avaya Brings on CRO with Growth, Customer Culture in Mind

Zeus Kerravala

September 08, 2020

New exec’s experience at the customer-focused and cloud-immersed SAP SuccessFactors will serve Avaya well.

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How to Scale Video Without Harming Your Network

September 03, 2020

Learn how to make sense of your enterprise content delivery network choices

News & Views

7 Tips for Remote Onboarding & Training

Bobra S. Bush

September 09, 2020

Through trial and error, here are do’s and don’ts our consultancy has learned in bringing in new hires during the pandemic.

WorkSpace Wednesday: Modeling Your Office Return

Beth Schultz

September 09, 2020

Connected, collaborative workspaces are just as important as ever — and here’s one way of ensuring a fair return-to-office strategy.

SD-WAN Migration: Eliminating the Risk

Brian Norton

September 09, 2020

To get the full benefits out of an SD-WAN deployment, an enterprise needs a plan that factors in cost, security, and cloud connectivity.

Build Technical Skills with Microsoft and Google

Marty Parker

September 08, 2020

Both have launched free and paid technical skill-building programs, but what impact will this have on traditional education?

Are Carriers Really Doing All They Can for Support?

Darin Ward

September 08, 2020

Despite carriers' role in working through the pandemic, their support is still marred with difficulties and confusion.

No Jitter Roll: Google CCAI Update, Latest Meeting Tech

Ryan Daily

September 04, 2020

A look at the latest product news from Google Cloud, Yamaha, Ribbon, Numonix, and Deepgram

See All Webinars

Webinars

Delivering on the Digital Urgency for Customer Service in the Pandemic Era and Beyond

September 9, 2020

eGain

Discover how to deliver on the digital transformation imperative for customer service and engagement, and get a demo of a next-gen customer journey.

Accelerating Actionable AI in the Contact Center

August 26, 2020

Genesys & Google Cloud

The current environment is driving accelerated rollouts of AI in contact centers, to deal with urgent new demands. And organizations are...

Making Voice Migration Simple: A Managed Service for Microsoft Teams

August 12, 2020

AudioCodes & ScanSource

Learn how Unified Communications as a Service (UCaaS) provides a simple route to voice-enabling Microsoft Teams.

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August 06-December 31, 2020

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