Featured Content
October 22, 2021
Many customers still prefer email and voice channels for customer service requests over chatbots. But will that perception shift?
October 20, 2021
When considering a Microsoft Teams telephony move, enterprises need to understand their current requirements and assess if they can be met in Teams.
October 21, 2021
IBM Watson
With Watson Assistant, York University created a virtual assistant that took in students’ concerns and ideas and helped them with various aspects of college life.
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Webinars
November 3, 2021
Twilio
In this webinar, learn how to migrate from your legacy phone system and build a modern cloud-based phone system.
October 20, 2021
Learn what actions to take right now to clear a path toward CX leadership.
September 22, 2021
Twilio
The best digital transformation strategies require flexible platforms so that rapid changes can be made based on customer preference, market dynamics, and business strategy. But how do you plan and then execute this strategy?
Save the Date!
Save the date for Enterprise Connect 2022! We’ll be back at the Gaylord Palms in Orlando, Fla., from March 21 to 24. Registration opening soon!