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Featured Content

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The Funding Needed to Upgrade Our Public Safety Infrastructure Just Went Away

Martha Buyer

February 01, 2023

If federal funding for technology infrastructure to support the transition from E911 to NG 911 isn't restored quickly, the underlying technology is on life support.

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Bots Rule, Agents Drool

Dave Michels

February 01, 2023

An agent-centric view of customer service remains the gold standard for customer experience – but there's a strong case to be made that bots are already doing customer service better

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At ISE, Poly | HP Announces an End-to-End Teams Room Solution

Zeus Kerravala

January 31, 2023

The company also announced a “kickstarter” program for Teams customers to bring Poly | HP solutions into their enterprise.

News & Views

Will ChatGPT represent the future of customer service?

Mila D'Antonio

February 03, 2023

This new tech could truly personalize communications, factoring in people’s individual communication and engagement styles, and their personal preferences

Tackling Communications Security Challenges

Eric Krapf

February 02, 2023

With the advent of hybrid work, there's more reason than ever for enterprises to put a greater focus on enterprise communications security,

Your WAN: The Overlooked and Vital Link to the Cloud

Cheryl O'Brien

February 02, 2023

The WAN is the most important link in this whole chain of dependency on the cloud, as the WAN is the weakest link. Therefore, 'X' As A Service is only as good as the ability to get to X.

2023’s Big Question : Subsidize or Innovate?

Tom Nolle

January 31, 2023

It's been a long time since we've seen innovation in the networking space. When figuring out why, start by looking at the role money plays in nurturing new ideas.