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Research

 

Through an ongoing series of audience surveys, Enterprise Connect and No Jitter are committed to taking the pulse of IT professionals charged with responsibility for enterprise communications and delivering that insight to our readership. See below for our latest research on enterprise communications and collaboration technologies, enterprise contact center and customer experience (CX), team collaboration application use, cloud communications technology, video collaboration, and enterprise communications careers and salaries.


2019 Enterprise Contact Center & CX Survey

Discover the top trends in customer engagement in our first-ever contact center and customer experience survey. Click here for the full results slideshow. 


2018 Enterprise Communications Career & Salary Survey

In this fourth-annual career & salary survey, get a snapshot of your career in enterprise communications, from the skills you possess to your top job factors and the salaries you earn. Click here to discover what we've learned.



2018 Cloud Communications Survey

Click here to discover the latest cloud communications usage and adoption trends unearthed in this enterprise survey.  



2018 Video Collaboration Survey

How pervasive is the enterprise trend toward video collaboration? Click here to discover what we learned in our inaugural video collaboration survey.

 


 

2018 Team Collaboration Survey

To better assess how enterprises are using team collaboration technology, we surveyed the No Jitter and Enterprise Connect communities. Click here to discover what we learned.

 

 

For additional research from previous years, see our slideshow gallery.