Technology Specialization
IT professionals looking to move into the communications and collaboration shop would be well-advised to brush up on their telecom/communications knowledge (no surprise there), IP networking know-how (these apps do ride over IP, after all), and video conferencing (the oft-claimed primary communication mode of the future). That's because more respondents identified having direct experience, training, or specialization in these three disciplines than any others we asked about, as you can see above. As for the future, respondents gave a more vigorous nod to the importance of understanding artificial intelligence (AI)/machine learning (ML) for career advancements than these four other categories: digital transformation, app development/integration (i.e., knowing how to work with APIs and SDKs), the Internet of Things (IoT), and speech interfaces/technologies. But none was leaps and bounds ahead of any other.