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Generative AI promises to revolutionize the contact center industry, but is this just another attempt at avoiding the obvious: You have to pay agents...
Secure access service edge (SASE) deployments have seen strong momentum thanks to increased complexity in managing networks and dealing with security...
Whatever you think about AR/VR, it seems obvious that there will be a convergence of the devices we use, and Apple is poised to be the one to pull it...