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UCaaS

UCaaS and Cellular Together in Perfect Harmony

Dave Michels

January 30, 2023

By converging mobility and UCaaS, organizations can once again implement a rational enterprise-wide communications plan

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Contact Center & Customer Experience

No Jitter Roll: Verizon Adds AI-Powered Tools to Its Virtual Contact Center

Lisa Schmeiser

January 12, 2023

The carrier expands customer options with new tools for its virtual contact center, plus improved capabilities for WindStream's virtual meeting...

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Consultant Perspectives

Four Cost Savings Activities to Do Now as the Market Slows

Denise Munro

January 11, 2023

With reduced staffing, hybrid work arrangements and increasingly sophisticated services supporting enterprise communications, it may make sense to...

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Enterprise Connect

Enterprise Connect 2023 Is Seeking Innovation

Dave Michels

January 11, 2023

The Innovation Showcase provides a glimpse of tomorrow’s technologies. Enterprise Connect exhibition newcomers are encouraged to apply.

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Mobility

What to Watch in the Enterprise Wireless Market in 2023

Michael Finneran

January 10, 2023

The wireless market continues to pursue all manner of solutions in the quest to deliver new and innovative services. Keep an eye on these...

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Customer Experience

Salesforce’s Layoffs Signal a Larger Market Trend

Mila D'Antonio

January 06, 2023

The announcement underscores from a recent Omdia survey that reveals across-the-board declines in customer engagement spending

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Future of Work

Hybrid Work Won’t Have Simple Answers for Most Enterprises

Eric Krapf

January 06, 2023

The 2023 Enterprise Connect event will provide insight into the challenges that remain for hybrid work and what IT leaders can do about it.

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Team Collaboration Tools & Workspaces

No Jitter Roll: Microsoft & Zoom Share Updates; HP Reveals Devices at CES

Ryan Daily

January 06, 2023

This week, we cover a chat update for Microsoft Teams, new features for Zoom, and HP devices introduced at the 2023 CES event.

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Contact Center & Customer Experience

Contact Center: How 2022 Developments Will Shape 2023

Sheila McGee-Smith

January 03, 2023

Three industry changes from 2022 will set the stage for the contact center market in 2023.

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Contact Center & Customer Experience

CX Outlook and Predictions for 2023

Robin Gareiss

January 03, 2023

CX technology investments should increase in the new year, as enterprises use the tools to address challenges like addressing labor shortages and...

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Unified Communications & Collaboration

UC in 2023: 5 Predictions for the New Year

Irwin Lazar

January 02, 2023

The UC market will continue to rapidly evolve due to hybrid work needs and economic challenges.

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Unified Communications

Voice Connectivity in India and Beyond: Strategy Planning

Vivek Kar, Tata Communications

January 02, 2023

Here are three elements of the voice communication strategy that IT leaders should consider.

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Unified Communications & Collaboration

No Jitter Roll Year in Review: July to December 2022

Lisa Schmeiser

December 30, 2022

Whiteboard capabilities spread across collaborative platforms and contact centers continue to lean hard into AI features.

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UCaaS

The Convergence and Evolution of Enterprise Calling

Dave Michels

December 30, 2022

The disruptive aspects of enterprise calling convergence have significant impacts on UC/UCaaS providers and channels.

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Unified Communications & Collaboration

No Jitter Roll Year in Review: January to June 2022

Lisa Schmeiser

December 29, 2022

From a host of Cisco, Teams, and Zoom updates to numerous communications and collaboration partnerships, review the developments shaping the year in...

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Contact Center & Customer Experience

CCaaS Migration Success: 6 Considerations Before Selecting a Service

Ryan Daily

December 29, 2022

In the first in a multi-part series on CCaaS migrations, two SCTC members share several key things to consider before signing on the dotted line for...

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