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CCaaS

What to Expect at NICE’s Interactions Live 2022 Event

Dave Michels

May 19, 2022

The CCaaS provider’s upcoming conference will set the priorities for a lot of organizations — and competitors.

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Systems Management & Network Design

The Cost of Network Management

Terry Slattery

May 10, 2022

Network management tools seem to cost a lot for what they provide. Let’s look at what you need and how much it should cost.

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E-911

Why You Must Validate Compliance with the New E911 Laws

Cyndi Crews

May 09, 2022

With Kari’s Law and RAY BAUM’S Act in force, it is critical that all organizations verify their compliance with these laws.

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Contact Center & Customer Experience

Avaya Expands Its Microsoft Partnership; Genesys to Offer Video Customer Assistance Tool

Lisa Schmeiser

May 09, 2022

Avaya OneCloud enters Azure Marketplace; the augmented-reality video platform SightCall is now available on the Genesys AppFoundry.

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UCaaS

How to Design a Network for Changing Communications Demands

Nick Calautti

May 09, 2022

The changing landscape of enterprise communications demands new designs. These steps will help you to get there.

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Enterprise Networking

What Web3 and the Metaverse Have to Do With One Another

Tom Nolle

May 09, 2022

The newest iterations of the Web are based on technologies that are lined up like circular dominoes, and the fall of anyone could topple them all.

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Video Collaboration & A/V

Jabra and Microsoft Team Up on Hybrid Meeting Feature, AT&T Adds Security Tools

Lisa Schmeiser

May 06, 2022

In this No Jitter Roll, we cover the latest news from Jabra, AT&T, and Loom.

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Video Collaboration & A/V

Video Fatigue? Not So Much

Eric Krapf

May 06, 2022

Recent Pew Research counters the argument that everyone is burnt out on video meetings.

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Video Collaboration & A/V

Video Consumption is Skyrocketing: Get Ready for Launch

Dana Casielles

May 06, 2022

In this Q&A, Chris Savage, CEO, and co-founder, Wistia discusses findings from its 2022 State of Video Report.

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UCaaS

How AI is Impacting Communication, Collaboration, and Workflows in the Healthcare Market

Jon Arnold

May 05, 2022

Healthcare professionals are drowning in data – here’s how voice and AI could help improve outcomes for everyone.

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Monitoring, Management and Security

Securing the Endpoint for Work at Home

May 04, 2022

An overview of how ThinScale's Secure Remote Worker is helping CX leaders to portect their hybrid and remote workforces while reducing CapEx and IT...