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Workplace from Facebook's Q&A from the employee view

Source: Facebook

Vendor News

Facebook Targets Improved Employee Experience

Ryan Daily

May 06, 2021

Facebook makes enhancements to its platform, celebrates a Workplace milestone.

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Regulation

AI Regulation: Holding Data Bad Actors Accountable

Martha Buyer

April 29, 2021

As more entities rely on AI algorithms, governments recognize risks associated with over-reliance on automated decision-making and predictive...

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A woman being bored during a video meeting

Video Collaboration & A/V

WorkSpace Wednesday: Beating Video Fatigue Once and for All

Ryan Daily

April 28, 2021

Leadership is key to changing a fatiguing meeting-focused culture.

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A Jabra PanaCast 50 device in a modern meeting room

Vendor News

Video AI: Jabra to Release Duo of Intelligent Devices

Ryan Daily

April 28, 2021

A room occupancy counter, dynamic adjustment of video stream, and light optimization among AI features in the offerings.

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Mobility

Dish Gets Real With Next-Gen Cellular

Michael Finneran

April 28, 2021

As Dish Networks prepares to launch its first public cellular offering, we will finally get to see if their promises of technical innovation pan out.

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Set of contact center agents and customers, either talking on phone or chatting

CCaaS

3 Factors Driving the Public Sector to Cloud Contact Center

Nader Nanjiani & Liz Rowan, AWS

April 28, 2021

A look at the value of cloud contact center for lowering TCO, adding flexibility, and improving customer experience

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CCaaS

Talkdesk Hits 10 Year Mark

Sheila McGee-Smith

April 27, 2021

CCaaS provider commemorates the occasion with product and marketing announcements.

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UCaaS

UCaaS Design: 8 Tips to Make Yours Successful

Dave Mailer

April 27, 2021

Your UCaaS may be a standardized managed service, but don’t ignore design.

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A graphic of people collaborating virtually

Enterprise Networking

Home Appliance Maker Contemporizes with Microsoft Teams

Ryan Daily

April 26, 2021

Hamilton Beach reimagines how distribution center and office workers collaborate and connect with each other.

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Conceptual illustration w/ cloud and circuits

Future of Work

The Rise or Fall of the Virtual Desktop

Tom Nolle

April 26, 2021

With their cloud PC and anywhere workspace ideas, Microsoft and VMware are pushing us toward monumental change.

Analyst Insight

No Jitter Tube: Weekly News Recap from Real-Time Recorded

Dave Michels & Zeus Kerravala

April 23, 2021

Leading UC industry analysts Dave Michels and Zeus Kerravala look at the news of the week from RingCentral, Zoom, and Apple.

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UCaaS

No Jitter Roll: Zoom Enhancements, Offerings for Microsoft Teams

Dana Casielles

April 23, 2021

The latest announcements from Zoom, Vonage, MetTel, Epos, and Windstream Enterprise.

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Contact Center & Customer Experience

Tell Us: What’s in Your WFO Strategy?

Megan Selva

April 23, 2021

Share insights into your workforce optimization strategy and its impact on agent experience and customer experience in this survey from our sister...

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Enterprise Connect

See You in September

Eric Krapf

April 23, 2021

In a step toward making our return to in-person events, this week we opened registration for Enterprise Connect 2021, Sept. 27-29, in Orlando, Fla.

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Enterprise Networking

Evolving Your Network for Hybrid Work

Irwin Lazar

April 22, 2021

WFH and video require a revisiting of network architectures and security plans.

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Illustration showing 24/7 customer service

Contact Center & Customer Experience

5 Questions to Ask About Your Next Contact Center

Peter Hill, AWS

April 22, 2021

If you’re a contact center manager thinking about making the move from an on-premises solution to a cloud-based one, here are five things you must...

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