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Contact Center & Customer Experience

Contact Center Providers Rise to COVID-19’s Challenge

March 31, 2020

A recap of various efforts, as explored during our recent Enterprise Connect Virtual session with Sheila McGee-Smith

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Customer Experience

4 Ways to Enhance Customer Experience

March 24, 2020

From AI to omnichannel support and cloud migration, forward-looking contact centers understand the value of these tactics.

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Unified Communications & Collaboration

WFH as a Lifestyle: Are We Ready?

March 24, 2020

Without the contextual framing of communications and information tools, we might be missing the bigger WFH picture.

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Enterprise Connect

Meet Safe: Virtual Event Calendar for EC Community

March 23, 2020

Catch up on the latest news and thought leadership from Enterprise Connect speakers and exhibitors in this running list of virtual events planned for...

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AI & Automation

Adapting to COVID-19: How Virtual Agents Fit In

March 23, 2020

A look at how conversational AI can keep businesses operating smoothly during this time of crisis

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No Jitter Roll: Video Collab Startup, COVID-19 Offers

March 20, 2020

The latest news from videoconferencing startup Jamm, TrueConf, Intermedia, NWN, NTT, Ribbon, and Cato Networks.

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Privacy & Compliance

Privacy & Your Contact Center: Keeping Track State by State

March 20, 2020

This isn’t an easy task, but it is essential for most contact centers today.

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Team Collaboration

Microsoft Celebrates 3 Years of Teams With Enhancements

March 20, 2020

Capabilities like noise suppression, pop-out chat windows, offline support, and more are coming to Teams later this year.

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International DIDs: Key to CX Success Globally

Sascha Mehlhase

March 20, 2020

As business is conducted on an increasingly global scale, establishing a local presence everywhere is imperative.

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Technology Trends

COVID-19's Long-term Impact on Remote Work and Learning

March 19, 2020

A look at how the coronavirus has permanently changed the way we work and learn

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Inside our new Reality: Musings from a Zoom Virtual Event

March 19, 2020

Company showcases an impressive unified offer that utilizes a single application on a single framework.

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Team Collaboration

How to Manage A Cloud Collaboration Solution Effectively

March 19, 2020

Listening to users and working with partners are the keys to successfully managing a cloud collaboration solution, during and post migration.

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Team Collaboration Tools & Workspaces

Adapting to the IT Challenges of Remote Work

March 18, 2020

Remote work sounds like a good idea, until it doesn’t work for everyone.

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The new Slack experience

Team Collaboration

Slack Continues UX Improvements

March 18, 2020

Slack has revamped its user experience with a new navigation bar, compose and shortcut buttons, richer sidebars options, and more.

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Customer Experience

Next-Gen Customer Engagement: Getting Holistic

March 18, 2020

The future belongs to brands that can deliver an intelligent, contextual, and real-time data-driven human experience that connects customers with...

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Contact Center & Customer Experience

Building a Future-Proof CX Software Stack? Consider This

Nicolas De Kouchkovsky

March 17, 2020

During the planning stage, these tips should set the foundation for success.

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