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Vendor News

RingCentral Continues Its Roll, Partnerships Pay Off

Zeus Kerravala

August 05, 2021

RingCentral’s latest financial results show partnership offerings are finding adoption, and hybrid work is here to stay.

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Digital Workplace

The Future of Remote Work Requires Network Changes

Mike Wood - CMO, Versa Networks

July 29, 2021

Organizations must ensure that all locations offer a high level of experience and connectivity.

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Contact Center & Customer Experience

8x8 Updates XCaaS Platform with Eye on Hybrid Workforce

Dana Casielles

July 28, 2021

Updates span video meeting, voice integration, and mobility

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UCaaS

3 Ways to Integrate Contact Center Functionality into Microsoft Teams

Brent Kelly

July 28, 2021

Microsoft doesn’t have its own contact center, but that doesn’t mean you can’t integrate one into its UCaaS platform.

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E-911

Implementing E911 On-prem: Automatic Location Identification

Ted Mallires

July 28, 2021

Learn how to provide the critical dispatchable location information required by RAY BAUM’s Act and other similar legislation.

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Organization & Management

Examining the Management and Executive Usage Profile

Marty Parker

July 27, 2021

Enterprises can better serve their users by examining usage profiles. In part six of this multi-part series, we look at the management and executive...

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UCaaS

The Rise of BYOC: Large Enterprises Shouldn’t Miss Out

Irwin Lazar

July 27, 2021

The “bring your own carrier” model allows UCaaS adopters to separate call control from PSTN connectivity, potentially providing lower costs and...

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UCaaS

RingCentral, Bandwidth Forge BYOC Partnership

Dave Michels

July 27, 2021

Modularization of UCaaS services is emerging as the new best-of-breed opportunity, as evidenced in this latest example of the decoupling of carrier...