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Industry News

Salesforce to Acquire Slack?

Beth Schultz

November 25, 2020

Speculation has it that the company might make another go at workforce messaging.

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Unified Communications & Collaboration

How Lack of IT Control Puts Communications at Risk

Anurag Lal

November 18, 2020

Ensuring the security and compliance of collaboration solutions requires IT teams to embrace the use of enterprise-level administrative controls.

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AI & Automation

RPA: Time to Automate Communication Processes for Value

Marty Parker

November 17, 2020

Robotic process automation offers the potential of significantly improving communication-centric functions — and not just inside the contact center.

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Team Collaboration Tools & Workspaces

Microsoft Teams Receives App-Focused Update

Ryan Daily

November 17, 2020

Adds a slew of homegrown and third-party integrations, goes GA with tools for custom app development

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Contact Center & Customer Experience

Contact Center Modernization: 5 CX Trends for 2021

Baker Johnson, UJET

November 17, 2020

The future will require delivering a modern, connected journey on a single device for digital and mobile natives.

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Technology Trends

Augmented Reality: 2020’s Star on the Rise

Mila D'Antonio

November 16, 2020

In a contactless world, AR comes into focus as a powerful tool to enhance customer experience.

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Futuristic look for digital communications

Digital Transformation

What’s Cooking in Digital Transformation

Eric Krapf

November 16, 2020

A few quick examples of how enterprises are leveraging communications technology to enable the shift to digital

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Contact Center & Customer Experience

AI, Racism, and Bias: The Impact on Employees and CX

Conrad Liburd

November 16, 2020

While AI bias is a real issue, AI also can be a tool to combat racism and abuse in the contact center and the larger enterprise.

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Video Collaboration & A/V

Video for All: Solving Network Congestion

November 13, 2020

Learn how Ramp facilitates unlimited, uninterrupted enterprise video streaming.

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UCaaS

No Jitter Roll: UCaaS Partnership, Meetings Technology

Dana Casielles

November 13, 2020

The latest scoops from RingCentral, BT, Talkdesk, Panopto, ClearOne, and Envoy.

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Organization & Management

Who Should Cover the WFH Costs?

Gary Audin

November 13, 2020

Home offices require technology and furniture, and someone needs to pick up the bill.

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Unified Communications

Examining the Magic Quadrant for UCaaS

Dave Michels

November 12, 2020

Zoom joins the Leader Quadrant, alongside 8x8, Cisco, Microsoft, and RingCentral.

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SIP/SIP Trunking

8 SIP Trunking Providers Highest in Customer Satisfaction

John Malone

November 12, 2020

Eastern Management Group customer study awards four stars to the best-of-the-best SIP trunking companies.

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UCaaS

Enterprise IT Execs Swap COVID-19 Strategies

Dana Casielles

November 12, 2020

During a recent Fuze customer panel, IT execs across verticals addressed the WFH transition, challenges, and resolutions.

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Contact Center & Customer Experience

Can Google Voice Serve an Enterprise? (Part 1 of 2)

Darin Ward

November 11, 2020

Google Voice offers centralized license management regardless of location, end user advantages, and gone are the days of micromanaging licenses.

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Mobile telehealth engagement with senior citizen

Digital Transformation

Click for Care: How Arkos Health Sees the Future

Beth Schultz

November 11, 2020

This organization is on a mission to improve virtual care and mobile engagements for seniors.

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Poll

Do you believe enough is being done around diversity & inclusion in your enterprise?

Yes, my enterprise is doing everything it can to create a diverse, inclusive workplace

40%

I don't know how my enterprise approaches diversity and inclusivity

No, my enterprise isn't doing enough in terms of diversity and inclusion, though it has made an effort

30%

No, my enterprise isn't addressing the issue

30%

Total votes: 10

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