Posts | Page 2 | Insight for the Connected Enterprise

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Connecting the puzzle pieces

Contact Center & Customer Experience

Mitel/Avaya: Contact Center Implications

Sheila McGee-Smith

August 20, 2019

A look at what this deal, should it come to fruition, means for Talkdesk

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IT Security

IT Security Refresh: Practical Tips for a Good Foundation

August 12, 2019

IT system intrusions and malware are increasing. What can you do about it?

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Working on a desk with coffee and cellphone

No Jitter Roll: Five for Friday

August 09, 2019

A look at the latest news coming from Lifesize, NextPlane, Chorus.ai, Poly, Masergy, and Stem Audio.

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People working together in an office.

Digital Workplace

Smarter Not Harder: Communications in the Next-Gen Workplace

August 09, 2019

Agile and collaborative businesses are increasingly leveraging communication tools to grow their businesses.

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Talking heads

APIs & Embedded Communications

Twilio Says, ‘Let’s Keep the Conversation Flowing’

August 08, 2019

The cloud communications platform company showcases two new APIs aimed at improving conversational engagement for messaging and phone calls.

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Someone working on a cellphone

Don’t Count Dish Out Yet

August 08, 2019

With the T-Mobile/Sprint merger on, Dish has an opportunity to become a major cellular provider.

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UC security - SP

Critical UC Security Questions to Ask Your Vendors

Michael Helmbrecht

August 08, 2019

Don't expect to get simple answers to these complex security questions, but you still need to ask.

Contact Center & Customer Experience

Twilio Flex to the Rescue for Trek Medics

Sheila McGee-Smith

August 07, 2019

At Twilio’s Signal event, this organization shared how an API-based contact center solution is helping reduce traffic fatalities.

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business handshake

AI & Speech Technologies

Cisco to ‘Tuck In’ Voice AI from Voicea

August 07, 2019

The acquisition will help advance the company’s cognitive collaboration strategy for Webex.

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Computer automation concept

AI & Automation

What’s RPA, Why Should I Care?

Diane Halliwell

August 07, 2019

While robotic process automation is in its infancy, contact centers are finding its promise for streamlining workflows and reducing costs.

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IT privacy

Team Collaboration Tools & Workspaces

Slack Debuts New Enterprise Security Controls

August 06, 2019

Enhancements aim to provide the ability to deploy Slack at enterprise scale in “safe, secure, and centralized way.”

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Radio waves from cell tower

Fear of Wireless: Emotions Getting the Better of Us

Michael Finneran

August 06, 2019

Rational or not, concerns over exposure to radio waves are rising again with 5G’s advent, and this could impact enterprise mobility initiatives.

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Live agents and virtual agents

Contact Center & Customer Experience

Decoding Dialogflow: Creating Virtual Agent “Intents”

August 05, 2019

The fifth in a multi-article series focusing on building intelligent bots using Google Dialogflow and Contact Center AI

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Enterprise Insider

Audit Your POTS Line, Save Money!

August 05, 2019

Individually, those old POTS lines don’t cost much… but boy can they add up.

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CX Survey

Contact Center & Customer Experience

Why Contact Center Scalability, Agility Matters for CX

Michelle Burbick

August 02, 2019

Don’t let high call volumes and traffic spikes drag down the customer experience you’re providing.

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Trend arrow

Video Collaboration & A/V

What’s Up in AV? 4 Trends to Watch

August 02, 2019

A look at some of the problem-solving solutions I saw at the recent InfoComm 2019 event.

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