Posts | Page 2 | Insight for the Connected Enterprise

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AI & Speech Technologies

AI’s Mark on UC, and How it’s Shaping the Future of Engagement

October 16, 2019

As consumers look for on-the-go, digital-first support, enterprises are leveraging AI to better understand and communicate with their consumers.

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Speech Technologies

The Renaissance of Voice Communications

Nicolas De Kouchkovsky

October 08, 2019

Once thought of as a dying technology, voice communication is experiencing a second life as enterprises look to improve their customer experience.

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Gavel

Appeals Court Net Neutrality Review: Mixed Bag

October 07, 2019

While validating much of the FCC’s Internet regulation mechanisms, pre-emption and public safety schemes didn’t pass the court’s muster.

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Digital partnership

Avaya-RingCentral Partnership: Cloud Wins!

October 07, 2019

Strategic partnership reflects the growing adoption of UCaaS and CCaaS, and is a positive move for both companies.

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virtual agents

Contact Center & Customer Experience

Decoding Dialogflow: Fulfilling User Intents

October 07, 2019

The eighth in a multi-article series focusing on building intelligent bots using Google Dialogflow and Contact Center AI

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Silver bullet

Avaya & RingCentral: Does This Alliance Make Sense?

October 04, 2019

While the benefits for RingCentral are clear, that’s not so easily said about Avaya.

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Global Citizen Festival

Organization & Management

Cisco & Social Responsibility: Going Beyond the Norm

October 04, 2019

Company’s mission includes ending poverty, through partnership with international advocacy group Global Citizen.

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Google voice control

AI & Speech Technologies

Speech Applications Are Vulnerable, Too

October 04, 2019

Are you really in control of your voice-enabled devices and applications?

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No Jitter Roll: Five for Friday

October 04, 2019

A look at the latest news coming from BlueJeans, Symphony, Unify Square, Arkadin, and Edify Labs.

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Business handshake

Avaya Taps RingCentral in UCaaS Partnership

October 03, 2019

Deal includes RingCentral’s $500 million investment in Avaya.

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New GoToMeeting recording with video and transcription

Can GoToMeeting Get its Mojo Back?

October 03, 2019

With a new GoToMeeting look and feel and updated functionalities across the meeting lifecycle, LogMeIn is finally getting meetings. Is it enough?

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Four stars

SIP/SIP Trunking

Sangoma Leader in SIP Trunking for Small Businesses

October 03, 2019

Customers give Sangoma four stars in all satisfaction measurements in 2019 Eastern Management Group survey.

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Cloud

Cloud Communications

Dedicated vs. Shared Cloud Voice Services

October 03, 2019

When moving voice to the cloud, many service providers tout their dedicated solutions. But is “dedicated” all that it's cracked up to be?

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Searching for an SD-WAN Solution

October 02, 2019

As enterprises look to cut costs and manage networks more effectively, managed SD-WAN service providers are looking to help.

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Security concept

IT Security Refresh: The Cyber Defense Matrix

October 02, 2019

With the Cyber Defense Matrix, enterprises can measure their security coverage and discover gaps in their IT strategy.

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Speech analytics - CallMiner - SP

Sponsored Content

Text & Speech Analytics: Different Models for Different Use Cases

October 01, 2019

Dispelling the myth that out-of-the-box text analytics tools work the same on spoken conversations as they do on written words

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