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Business user waving hello in virtual meeting

Image: Tada Images - stock.adobe.com

Team Collaboration

Chart Your Journey to Microsoft Teams

September 18, 2020

In this infographic, get a step-by-step look at how to move from Skype for Business to Microsoft Teams.

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Businessman picking up deskphone to place call

Digital Workplace

Where Telephony Still Matters (and Where It Doesn’t)

September 14, 2020

Today’s focus may be on video and team collaboration, but telephony is still a necessary part of any enterprise collaboration platform.

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Customer service on a laptop

Contact Center & Customer Experience

Ensuring Customer Satisfaction with Visual Engagement

September 14, 2020

What can other enterprises learn from the financial sector's use of visual engagement tools to improve the customer experience during COVID-19?

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A woman reading the latest tech news from her laptop

Unified Communications

No Jitter Roll: Microsoft Teams Offers, Video Enhancements

September 11, 2020

A look at the latest product news from Microsoft, Peerless Network, Zoom, Lifesize, Dialpad, Prodoscore, and Infobip.

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A 5G graphic

Behold the First 5G iPhone

Michael Finneran

September 11, 2020

Not surprisingly, the next generation iPhone will feature 5G, but the price it brings may come as a shock.

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Business Doesn’t Stop for COVID

September 11, 2020

See how one technology and managed services provider responded to the pandemic and how its helping customers meet their business goals.

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Mid-Market and Enterprise Vote Atos Unify as Best PBX

September 10, 2020

The Eastern Management Group explains why Atos Unify receives thumbs-up in competition among 33 UC providers for businesses with more than 300...

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Contact Center & Customer Experience

Respond, Adapt, Thrive!

Sheila McGee-Smith

September 10, 2020

Twilio worked with a local government to do just that by deploying a voice and SMS for contact tracing solution in less than 30 days.

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Diversity concept

Organization & Management

Continuing the Conversation on Diversity in Enterprise IT

September 10, 2020

Diversity and inclusion issues have come to the fore this year, but the work has only just begun.

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New Hiree taking online training class

7 Tips for Remote Onboarding & Training

September 09, 2020

Through trial and error, here are do’s and don’ts our consultancy has learned in bringing in new hires during the pandemic.

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Image illustrating modeling, data, algorithms

Employee Experience

WorkSpace Wednesday: Modeling Your Office Return

September 09, 2020

Connected, collaborative workspaces are just as important as ever — and here’s one way of ensuring a fair return-to-office strategy.

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An icon that shows going from WAN to SD-WAN

Systems Management & Network Design

SD-WAN Migration: Eliminating the Risk

September 09, 2020

To get the full benefits out of an SD-WAN deployment, an enterprise needs a plan that factors in cost, security, and cloud connectivity.

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SIP/SIP Trunking

Omdia Scorecard Puts SIP Trunking in Focus

September 09, 2020

UCaaS researcher shares which North American SIP trunking providers are dominating the industry, and why.

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Build Technical Skills with Microsoft and Google

September 08, 2020

Both have launched free and paid technical skill-building programs, but what impact will this have on traditional education?

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Customer star rating, plus heart

Vendor Strategy

Avaya Brings on CRO with Growth, Customer Culture in Mind

September 08, 2020

New exec’s experience at the customer-focused and cloud-immersed SAP SuccessFactors will serve Avaya well.

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Someone frustrated with their telephone bill

Monitoring, Management and Security

Are Carriers Really Doing All They Can for Support?

September 08, 2020

Despite carriers' role in working through the pandemic, their support is still marred with difficulties and confusion.

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