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Multisite, global contact center

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Sponsored Content

Unify Your Global MultiSite Contact Center Operations

December 12, 2019

Get the guidance you need to migrate your multisite, global contact center operation to the cloud.

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Doing the math

Is the RingCentral Deal Good for Avaya, Financially?

December 04, 2019

The second in a three-part deep dive on this unique partnership and potential impacts

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Cloud Communications

7 Telecom Tactics for a Tremulous Terrain

December 03, 2019

A look back at how cloud has dominated the telecom market in 2019, and what IT leaders can do to ready themselves for a cloudy 2020

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Video security breach

Video Collaboration & A/V

Zoom Opens Video Device Security Hole — Again

December 03, 2019

A second Zoom operating system workaround, this one for Cisco, Poly, and Lifesize endpoints, becomes a security hack.

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Digital Workplace

Can’t We All Get Along: Different Generations at Work

December 02, 2019

How can enterprises best serve the technology needs of their multi-generational workforce?

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Enterprise Networking

How IT Can Support Work-from-Home Employees

December 02, 2019

With more workers going remote, IT professionals are increasingly tasked with ensuring workers have the tools to communicate and collaborate securely...

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Vendor Strategy

No Jitter Roll: Five for Friday

November 29, 2019

A look at the latest news coming from Fuze, Zoom, Bluescape, Mio, and AT&T.

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RFP

Don’t Use a Vendor’s RFP as Your Template

November 27, 2019

A biased RFP (even if it’s unintentional) will decrease your response rate and limit your options.

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Is SASE the Next Big Thing in SD-WAN?

November 26, 2019

Combining SD-WAN services and network security, secure access service edge (SASE) services, like those provided by Cato Network, is the next...

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Systems Management & Network Design

A Worker-Centric Approach to IT Budgets, Network Advances

November 26, 2019

Outsourcing IT might be all the rage, but investing in network projects and worker productivity enhancements might be the key to long-term success...

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Resilience

Resilience Engineering: Holy Grail of Business Continuity

November 25, 2019

Learn how this process can help businesses design IT systems, including for UC, that continue to function in the face of failures.

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Contact Center & Customer Experience

Dreamforce 2019: Amazon Connect Comes of Age

November 25, 2019

AWS took the spotlight at Dreamforce – announcing Amazon Connect and Salesforce integration and asynchronous chat capabilities for Salesforce.

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No Jitter Roll: Five for Friday

November 22, 2019

A look at the latest news coming out of the SD-WAN market and from Mitel, AWS, Microsoft, Salesforce, TrueConf, and Verint.

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Digital transformation

Digital Transformation

Boost Your Digital Transformation Odds

November 22, 2019

A McKinsey Digital report points out several practices that will help guide companies to success.

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Cloud communications

Cloud Communications

3 Tips for Success in Telecom-to-Cloud Migration

Sascha Mehlhase

November 22, 2019

Avoid common pitfalls and ensure a smooth migration with a well-planned strategy that anticipates change.

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Hand with gears

Contact Center & Customer Experience

Amazon Connect: Update, Perspective on Service Cloud Voice

Sheila McGee-Smith

November 21, 2019

Amazon Web Services parlays enterprise business into Salesforce integration, expands cloud contact center solution with chat.

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