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Unified Communications & Collaboration

No Jitter Roll: In-App Calling for Salesforce, AI Funding

Dana Casielles

February 26, 2021

The latest news from RingCentral, Otter.ai, Ujet, Poly, and EPOS.

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Best Practices

A New Talent Acquisition Strategy: Training

Frances Horner

February 17, 2021

This updated approach requires collaboration from IT, HR, and operations to support agent retention; part three of a three-part series.

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Emergency lights on a first responder vehicle

E-911

21st Century Mobile E911 Now One Step Closer to Reality

Michael Finneran

February 16, 2021

NextNav and Intrepid Networks deliver a FirstNet 3D location service that provides first responders with floor identification — the elusive “z-axis.”

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Hybrid in-office, remote collaborative video meeting

Video Collaboration & A/V

Collaborative Meeting Services: What You Need to Know Next

Prachi Nema

February 15, 2021

Helping enterprises find the right tool for their workforces a focus of upcoming Omdia Universe report

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Analyst Insight

Box Retools Shuttle Content Migration Service

Zeus Kerravala

February 15, 2021

Box sets out to establish itself as a leader in data migration with its latest service.

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UCaaS

No Jitter Roll: UCaaS Migration, Healthcare Video

Dana Casielles

February 12, 2021

The latest news from RingCentral, Cisco, Windstream and Pexip.

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Video Collaboration & A/V

What Pitfalls Lie Ahead for Video?

Eric Krapf

February 12, 2021

We’re getting close to uncharted territory when it comes to rules and policies around video, and the challenges may arise from expected and...

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UCaaS

Masergy Taps Cisco Webex

Dana Casielles

February 11, 2021

Extends beyond UCaaS with the addition of Webex collaboration apps.

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Contact center agent headsets laying on a keyboard

CCaaS

Gartner CCaaS MQ Changes: What Regional Buyers Need to Know

Nerys Corfield

February 11, 2021

From my perch in the U.K., a look at the exits and new actors in the combined North American and Western Europe report — and how to make sense of it...