Posts | Page 2 | Insight for the Connected Enterprise

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One Way or Another, Sprint Needs Out of Purgatory

Michael Finneran

June 19, 2019

For enterprise customers, the benefits of a T-Mobile/Sprint combination are clear, but the politics remain incomprehensible.

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IT skills

Don’t Surrender in the Fight for IT Talent

Joyce Osenbaugh

June 12, 2019

Combat the shortage by looking for your next hires in non-traditional places.

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Logitech Sync

Video Collaboration & A/V

Logitech to Give Eyes to Video Device Management

June 11, 2019

Company unveils a cloud-based, open platform for monitoring, managing, and analyzing video endpoints at scale.

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Cisco CEO Chuck Robbins at Cisco Live keynote

Team Collaboration

Cisco Takes Aim at Collaboration Friction

June 11, 2019

Never before has the collaboration portfolio been so aligned – across the business and into the contact center

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Strategy visual

4 Imperatives for Enterprise IT Communication Managers

June 11, 2019

With enterprise communications more dynamic than ever, you must adapt and lead to keep your organization competitive.

AI & Speech Technologies

AWS Brings Conversational AI to Alexa

June 10, 2019

By using AI to predict next requests, company aims to make dialog flow more naturally.

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Unified Communications

Unified Communications

UC 2.0: The Future of Unified Communications

June 10, 2019

UC is on a positive path, with great promises and capabilities to come.

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Newspaper

No Jitter Roll: Five for Friday

June 07, 2019

A look at news from Yamaha, Talkdesk, Tango Networks, Semafone, and Calabrio

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Coding on a laptop

APIs & Embedded Communications

Plugging Into the Power of APIs

June 07, 2019

Evangelist Roy Kurver shares on the importance of APIs for communications today.

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Image of a key

SD-WAN Key for Digital Transformation

June 07, 2019

The agility, flexibility, and speed of SD-WAN service appears to meet the needs of many organizations.

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Enterprise Insider

Toll-Free Tools, Not Given So Freely

June 06, 2019

If you don’t have access to a self-service portal, ask again… and again!

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Smartphone

A New Picture Emerges for Cable Cellular

Michael Finneran

June 06, 2019

While few mention the elusive “fourth screen” any longer, cable operators have renewed interest in offering cellular services.

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The blogger pictured with Genesys Japan execs

Deployment Models

Genesys in Japan: Blending the Old and New

Sheila McGee-Smith

June 05, 2019

Contact center provider finds that traditionalists tend to favor on-prem installations, while forward-looking brands embrace cloud.

Deployment Models

UCaaS Takes Backseat to IP PBX as Future Enterprise Platform

June 05, 2019

A new study from Eastern Management Group finds enterprises will use more server virtualization and hybrid cloud than UCaaS through 2024.

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Image of a head in the clouds

Deployment Models

Is Your Head in the Clouds? – Part 2

Diane Halliwell

June 05, 2019

Second in a two-part series exploring a move to a cloud contact center, with a focus on implementation best practices

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Contact us image

Contact Center & Customer Experience

Who Will Your Next Contact Center Provider Be?

Nicolas De Kouchkovsky

June 04, 2019

The days when you could look at a single market category are gone -- you need to start watching the market adjacencies.

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