Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. Leading off this week, we highlight: 8x8’s new AI and customer engagement capabilities for 8x8 Contact Center, Aera Technology’s introduction of Agentic AI, Workspaces, and Control Room into their Aera Decision Platform, and NICE’s launch of CXone Mpower SmartSpeaker for real-time language translation.
We also cover partnerships and integrations: Pindrop and Five9’s integration for cloud contact center protection, AppOmni and Cisco’s partnership to extend SaaS security, EchoMark and Microsoft Purview’s integration to combat internal information theft, and Sennheiser’s collaboration with Cisco for the TeamConnect Ceiling Medium.
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8x8 has announced enhancements to its cloud platform, including AI-powered transcriptions in 8x8 Contact Center and improved call quality for Azure virtual desktops. More enhancements for 8x8 Contact Center include language support and real-time accuracy using OpenAI Whisper, expanded text-to-speech capabilities in 40 languages, and extended real-time chat translation.
also released 8x8 Contact Center Video Elevation, which provides agents with one-way video capabilities, giving customers the ability to share their mobile camera. Video Elevation also helps agents by providing geolocations and screenshots within the chat.
8x8 has also extended the availability of Supervisor Workspace, a customizable user interface for contact center performance.
Other 8x8 announcements include:
For more on 8x8 Contact Center, you can read these No Jitter articles:
Aera Technology has announced updates to its Aera Decision Cloud platform, with Agentic AI, Workspaces, and Control Room.
Aera Agentic AI will allow the Decision Cloud platform to use AI agents to manage and design complex, unstructured workflows. These AI agents will also be able to manage unstructured data from data sources like pdfs and forms to create actionable insights.
Aera Workspaces uses tools such as Aera Discovery, Calc Modeling, and Data Views to access live data, plan, collaborate, and make decisions. Workspaces can also create and run “what-if” models and scenarios and allow collaboration with other users.
Aera Control Room allows users to track the impact of decisions and improve the decision-making process.
NICE has launched their CXone Mpower SmartSpeaker, which provides real-time language interpretation for customer service and sales. This SmartSpeaker has 100 languages and dialects.
Barry Cooper, President, CX Division, NICE, says, “By offering multiple language options powered by AI capabilities, we’re enabling businesses to provide exceptional service to a truly global audience—freeing businesses from the limitations of language barriers.”
For more on NICE CXone Mpower, you can read these No Jitter articles:
Pindrop, which provides contact center authentication and fraud protection, has integrated with Five9 to deliver Pindrop Passport and Pindrop Protect to Five9 customers. Pindrop Passport provides passive voice and multi-factor authentication via device and behavior analysis, speaker recognition, and ANI validation, while Pindrop Protect provides risk assessment and speaker verification for inbound calls to agents.
AppOmni and Cisco have announced a partnership to combine AppOmni’s Zero Trust Posture Management (ZTPM) solution and Cisco’s Security Service Edge (SSE) technology suite to customers. This will provide organizations with end-to-end zero trust for cloud-based SaaS applications.
EchoMark has announced an integration with Microsoft Purview to combine Microsoft’s data protection platform with EchoMark’s AI-powered watermark solution to prevent internal information theft. EchoMark also meets regulatory compliance and audit standards.
This integration will provide:
Sennheiser has announced an integration for Cisco Devices. This integration will synchronize the mute state between Cisco systems and Sennheiser TeamConnect Ceiling Medium (TCC M) without using a dedicated control processor.
“We share a mutual goal with Sennheiser to make our solutions as easy as possible to use together,” said Arnaud Caigniet, Head of Cisco Collaboration Devices Alliances. “Our new macro for the TCC M is yet another example of how we’re working closely with Sennheiser to integrate our products for simple installation and use.”
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