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CCaaS

Sprinklr’s Journey from Social Media Management to CCaaS Market Disruptor

Sheila McGee-Smith

June 02, 2023

Social media management company Sprinklr enters the CCaaS market.

Telepresence - Will it Meet My Expectations?

Matt Brunk

March 31, 2008

First quarter 2008 started off with a big bang about UC--UC this, UC that, UC everywhere except for the budget. Then, folks got a taste of two big...

Microsoft: Clearing the Air on SIP and Interoperability

Eric Krapf

March 31, 2008

The VoiceCon discussion that led up to Microsoft and IBM's handshake deal, promising interoperability testing was really pretty significant even...

Avaya's Services Play

Eric Krapf

March 31, 2008

Right after Lou D'Ambrosio's Tuesday VoiceCon keynote wrapped up, I had a chance to sit down with some Avaya execs who are working on an initiative...

VoiceCon Video: SecureLogix

Eric Krapf

March 31, 2008

Fritz Nelson of TechWeb TV interviews Mark Collier, CTO of SecureLogix, about the state of VOIP Security. Mark pegs denial-of-service attacks aimed...

Why Would You Give Up Your Structured Wiring?

Matt Brunk

March 31, 2008

Ever since installing our first IP-PBX in 1996, we've found more ways to install them using existing cable plants. IP-PBXs often work better by...

VoiceCon Orlando Takeaways

Blair Pleasant

March 28, 2008

VoiceCon Orlando 2008 was held last week--and it did not disappoint. The discussions and interactions between and among speakers, exhibitors and...

The Motorola Breakup is Good News for the Enterprise

Michael Finneran

March 28, 2008

In a move that was not entirely a surprise, Motorola announced plans to split into two separate companies, effectively spinning off their cellular...

Telepresence/Videoconferencing: Why Should We Do This?

Eric Krapf

March 28, 2008

This guest post was written by Peter Brockmann , President of Brockmann & Company, a high tech marketing consulting company. The John...

VoiceCon Interview: Bill Miller of Digium

Eric Krapf

March 28, 2008

Fritz Nelson of our sister site Information Week/TechWeb brought his TechWeb TV crew to Orlando. In this interview, Bill Miller of Digium talks about...

Procurement in a UC World

Eric Krapf

March 27, 2008

Kevin DiLallo, a partner at Levine, Blaszak, Block & Boothby law firm, has posted a detailed look at the pitfalls you want to avoid in...

Maybe You Should Get Your Head in the Clouds

Matt Brunk

March 27, 2008

With Amazon's recent fumble with their EC2 services I think it's fair to say that "cloud" computing is still in Beta. The network service providers...

Why is Packet Loss Such a Big Deal?

John Bartlett

March 27, 2008

One of the big worries with carrying voice or video on an IP network is packet loss. When packets don't make it to the destination, voice and video...

Passive Ignorance on Power

Gary Audin

March 26, 2008

Who pays for IT and communications power? How much power is used? Can anyone do something about conserving IT and communications Power? I recently...

More Consolidation Scenarios

Eric Krapf

March 26, 2008

I've been communicating with Allan Sulkin on the ongoing topic of vendor consolidation/spinoffs (inspired by but not directly related to today's...

Bruce Morse on IM Interoperability

Brian Riggs

March 26, 2008

I read with interest about the Swift-Galvin handshake to test interoperability between Microsoft and IBM's instant messaging unified communications...

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