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Companies have lost control of the customer experiences they’re trying to manage – which is bad for both the customer and the enterprise. Taking charge of customer experience management starts with...
I discussed the telepresence (and video conferencing) global connectivity problem and the solutions from IPV Gateways and Virtela Networks in my last...
From the comments to Brian's latest post , commenter AS147 offers up a really great portrait of an enterprise juggling the issues around implementing...
Unknown to me during our budgeting efforts last year for the buildout of our new offices was the cost of new "high tech" lighting. Lighting continues...
For the past month, I've listened to the political positioning about energy and oil, so I decided to do some homework. What I found is startling and...
I appreciate Eric's kind words and support. My message on this subject is very simple - enterprise customers need to start thinking differently about...