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Contact Center & Customer Experience

No Jitter Roll: Five9 Announces New Feature for Microsoft Teams and GoTo Launches New AI, Automation, and Management Features

Hannah Warfel

December 13, 2024

Also, 8x8 and Descope partner, Echo AI is acquired by Calabrio, and more.

Is There a Bright Spot in Today's UC Market?

Blair Pleasant

September 23, 2009

So while the UC market in general has taken a hit from the economy, conferencing and collaboration technologies are the one exception, as they help...

Big Video Play: Cisco to Acquire Tandberg for $3 Billion

September 23, 2009

COMPLETE COVERAGE: * Marty Parker: A UC Perspective on Cisco Acquisition of Tandberg * Melanie Turek: Another Take on Cisco/Tandberg: It’s Good for...

Putting Teeth into Net Neutrality

Gary Audin

September 23, 2009

A major challenge to the FCC and the users of the Internet is the service providers' insistence that they alone are the arbiters of how and when...

Focus on Unified Communications (UC)

Don Van Doren

September 22, 2009

Probably the most important transformative ingredient is the emerging developer ecosystem.

LiveOps Creates a Crowdsourcing API

Sheila McGee-Smith

September 22, 2009

The traditional interaction between a company and an outsourcer has been largely manual. The LiveWork APIs are a step towards standardizing this...

Speculation on the Pending EMC-Cisco Joint Venture

Zeus Kerravala

September 21, 2009

We're continuing to see the transformation of Cisco right before our very eyes.

News & Views

What's Broadband?

Gary Audin

September 21, 2009

I want full disclosure of what I receive for my subscription dollars, not adverting hype.

You Said Not To Worry

Matt Brunk

September 21, 2009

I told you and some of you replied in short, "not to worry." This won't be the last that you'll hear about "voice" compromises.

Are We Falling Victim to Our Own Success?

David Bryan

September 18, 2009

We think we are always on the cutting edge, but the reality is that the edge moves fast.

Nortel: Siemens Fallout Edition

Eric Krapf

September 18, 2009

Why Siemens threw in the towel.

Notes from the Web Conferencing Front

Melanie Turek

September 18, 2009

Customers are clamoring for live and streaming video to be part of the Citrix Online product.

Evolution vs. Revolution in VoIP/SIP

Sorell Slaymaker

September 18, 2009

Enterprises have 2-3 years to complete the evolution or face the revolution to a centralized, VoIP, and SIP communications model.

SIP Trunking: Diverse Routing

Matt Brunk

September 18, 2009

As companies migrate their traffic to one pipe or set of pipes, the old risks inherently remaining are security, QoS and reliability.

Bringing Skype into the Fold

Eric Krapf

September 17, 2009

ShoreTel was first to announce interoperability, now SIPfoundry and Nortel are on board.

Avaya and Nortel: Prelude to Further Consolidation?

Irwin Lazar

September 16, 2009

When we asked enterprises what they were forced to cut, as well as what they would cut last, surprisingly voice and UC topped both lists.

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