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Contact centers and AI led the news this week: Zoom launches its Workforce Engagement Management suite, Amazon and Anthropic collaborate on making generative AI available, IntelePeer launches...
Edgar Masri is out as CEO of 3Com, but the real news is that his replacement, Robert Mao, will be based in China. I think that tells you all you need...
Regarding Eric's post, " Will UC Cut Costs? " and the customer disconnect: Should we should not be surprised? Gartner only lends credibility to what...
As I mentioned below , Gartner has a new report out in which they surveyed 300 organizations and reached the conclusion that Unified Communications'...
On the heels of the aforementioned Gartner study , Infonetics has a report out on Unified Communications, and they reach largely the same conclusion...