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Contact centers and AI led the news this week: Zoom launches its Workforce Engagement Management suite, Amazon and Anthropic collaborate on making generative AI available, IntelePeer launches...
One of the commenters on yesterday's D'Ambrosio story makes a good point: "Companies like Avaya/Nortel/Cisco are comfortable being considered 'legacy...
Judging by the Comments to my original story on Lou D'Ambrosio's resignation from Avaya, and from some email I've gotten, there seems to be a feeling...
A commenter on my Unified Communications blog at Information Week (where I moonlight) made an interesting argument, drawing a parallel between Avaya...
I agree with Eric Krapf's earlier post and with the Avaya press release , that in roughly two years as CEO, Lou D'Ambrosio has, "shaped a compelling...
As Eric pointed out , leadership changes are afoot at Avaya. Lou D'Ambrosio has stepped down for medical reasons, Charlie Giancarlo has stepped in as...
Telepresence crashed the Unified Conferencing party about 2 years ago with fabulous promises of high-quality at-a-distance conferences that make you...
This week I was in Dallas, where Nortel assembled a small group of analysts in conjunction with Nortel Global Connect, an event sponsored by Nortel's...