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Contact centers and AI led the news this week: Zoom launches its Workforce Engagement Management suite, Amazon and Anthropic collaborate on making generative AI available, IntelePeer launches...
A decade or so from now, we'll look back at these early days of Unified Communications and smile at the "quaint" ways businesses used these emerging...
Global Connect 2008, the annual Nortel Enterprise customer conference, was held this week in Grapevine, TX. Nortel reports that attendance was up 41...
As IP telephony continues to roll out and begins to scale in many enterprises, what are the real challenges? According to the Yankee Group, some are...
Converged WAN links carry a combination of data, voice and video traffic intermingled. Because these applications use the bandwidth in very different...
Via the VAR Guy , VOIP blogger Garret Smith talks about the apparent slowing of growth in the VOIP market. Smith discusses residential and business,...
Here's the PDF of Blair's and Nancy's report on UC productivity (they'll be discussing that report during our webinar next Wednesday). Mostly what I...