This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.
Companies have lost control of the customer experiences they’re trying to manage – which is bad for both the customer and the enterprise. Taking charge of customer experience management starts with...
The big product news today is Cisco's announcement of a major suite of products and services aimed at the collaboration/Unified Communications/Web 2...
We've posted two new No Jitter podcasts: one on " Network Monitoring for the Contact Center " with Brian Gollaher of Empirix; and one on " Measuring...
As Eric pointed out Cisco's acquisition of Jabber is all about the company delivering a unified communications solution that can go head to head with...
Many will remember the splash that Alcatel-Lucent and the University of Pittsburg Medical Center (UPMC) made when they announced a $300 million, 10-...