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Companies have lost control of the customer experiences they’re trying to manage – which is bad for both the customer and the enterprise. Taking charge of customer experience management starts with...
Yesterday, August 27, Cisco announced agreement to acquire PostPath, a startup in the e-mail and calendar server market. PostPath has produced a web-...
Our next VoiceCon webinar (register here ) poses a question that has made me think. The Webinar is titled, "Taming the Nomad--How to Accomplish More...
A company called Covergence is out with a gateway that aims right at the problem that any enterprise will face as it plans its migration into Unified...
We're in one of those times when the questions occupying the minds of executives undergo a radical change. Gone are questions like who will win what...
I'm working on this unified theory of consolidation, about how vendors like Avaya and Nortel ought to be buying not each other, as the earlier rumors...
Over the past couple of years we've seen a tremendous amount of companies merge, be acquired or turn private in our industry. Alcatel bought Lucent,...
This year SpeechTek competed neither with VoiceCon San Francisco nor my annual trip to the Jersey Shore. Given my office location just 50 miles north...