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In the news this week: Microsoft highlighted 32 new Teams features delivered during May 2023, while TCN debuted SMS consent tracking in its call/contact center platform and StoryStream published...
I think right now we've got two different definitions of unified communications. The vendor definition is unifying all the communications tools from...
Customer service or the lack thereof is always an issue with hardware, software and communications companies. Louis D'Ambrosio, the President and CEO...
We've posted another podcast , with Simon Gwatkin of Mitel. Among the topics discussed: Unified Communications and Mitel's integration of its Inter-...
Lost (at least by me, to be frank) in all the VoiceCon hoopla last week was the anti-climactic death of the 3Com-Bain Capital-Huawei buyout. The deal...
We just posted a new podcast, featuring Mark Slaga, CTO and CIO of Dimension Data Americas. I'll also be doing a webinar with Mark this Wednesday, on...
We had a session at VoiceCon on Quality of Experience. Now you probably know that the whole VoiceCon show is a quality experience. But in particular...
Well, we actually made some real news on the last day of VoiceCon. Microsoft and IBM agreed to do interoperability testing of their UC systems and to...