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AI & Automation

No Jitter Roll: Zoom Launches Workforce Engagement Management Suite, Amazon and Anthropic Collaborate on Generative AI, IntelePeer Launches SmartOffice, and Ooma Partners with TouchTone for POTS Replacement

Matthew Vartabedian

September 29, 2023

Contact centers and AI led the news this week: Zoom launches its Workforce Engagement Management suite, Amazon and Anthropic collaborate on making generative AI available, IntelePeer launches...

Who Is Convergys, and Why Do They Want Intervoice?

Sheila McGee-Smith

July 16, 2008

Convergys announced today that it will acquire Intervoice. Those of us in the enterprise voice communications space are well familiar with Intervoice...

Convergys Acquires Intervoice

Eric Krapf

July 16, 2008

Sheila's on the case , and promises a post on the latest bit of contact center/IVR/UC consolidation.

Extending Microsoft OCS to non-Windows Mobile Devices

Brian Riggs

July 16, 2008

So you're deploying Microsoft Office Communications Server 2007 for corporate instant messaging. You're deploying the Office Communicator client on...

Is Voice Mail Dead?

Eric Krapf

July 15, 2008

Michael Arrington of TechCrunch says voice mail is dead and he wants it to go away, right now. The post and comments are laced with typical tech-...

Telepresence Might Require Router and Switch Upgrades

John Bartlett

July 15, 2008

The constant high-bandwidth barrage of packets created by a telepresence system can be too much for some routers and switches to handle. This can be...

Applying Telecom Management Skills Elsewhere

Matt Brunk

July 14, 2008

AOTMP (Association of Telecommunications Management Professionals) is based in Indianapolis, IN. Long ago, the telecom business during the late 1970'...

About that UC Adoption Debate.....

Irwin Lazar

July 14, 2008

Fred Knight and Marty Parker have had a bit of a debate last month on UC adoption and whether or not there's really any "there" there (See What's...

A New Forecast of the UC Market

Blair Pleasant

July 11, 2008

Those who have attended my "State of the UC Market" sessions at VoiceCon for the past several years know that I've deferred a market report and...

New Podcast Posted: Steve Guthrie of CA

Eric Krapf

July 11, 2008

We've just posted our latest podcast , an interview with Steve Guthrie of CA. Steve spent much of the interview talking about the role that...

Dell Wants Piece of Phone Pie Too

Matt Brunk

July 11, 2008

Just when the retailers thought it would be in vogue to hawk telephone systems alongside Ebay where pretty much anything sells, Dell Computer is on...

Presence, not VoIP is the Foundation of Unified Communications

Zeus Kerravala

July 11, 2008

Unified communications (UC) has been a hot topic in the vendor community for the past couple of years, particularly with the traditional...

Blue Note Blogging, Round About Midnight

Eric Krapf

July 10, 2008

I have to second Sheila's comments about Aspect's acquisition of Blue Note . The folks behind Blue Note were some of the sharpest people around when...

Aspect Acquires BlueNote Networks

Sheila McGee-Smith

July 10, 2008

Kudos to Aspect Software for bringing some excitement to an otherwise slow post-holiday news week. (As I recall, they served a similar purpose when...

Automating the Auto Attendant

Matt Brunk

July 09, 2008

Love and hate seems to best describe the attitudes toward the many automated attendants used to front end the modern era business. The feelings aren'...

Mr. Inside or Mr. Outside?

Eric Krapf

July 09, 2008

On his blog , renowned security expert Bruce Schneier recently picked up on an article about a Verizon Business study questioning the conventional...

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