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Companies have lost control of the customer experiences they’re trying to manage – which is bad for both the customer and the enterprise. Taking charge of customer experience management starts with...
Sooner or later, I believe, large enterprises are going to face new mandated energy requirements -even legislation that will necessitate significant...
Unlike earlier Microsoft presentations at VoiceCon, the importance of partners was not highlighted. No mention of Nortel or Aspect or anyone else by...
Though it won't be out until 1Q09, and Mitel won't say how much it'll cost, they're billing "telecollaboration" as high-end video with a lower price...
On an analyst call with a new partner, NEC Unified Solutions, TellMe announced that they had signed up four other reseller partners including Aspect...
I just have to vent one last thing about the whole Nortel situation. Nortel's in a world of hurt right now, and everybody knows it. But let's have a...
They may not call it UC, and none of the likely suspects may be involved (Avaya, Nortel, Cisco, Siemens, Microsoft, etc.), but Convergys has one heck...
Reliability, Value, Simplicity are the things that I think make the SMBs love a telephony product. Panasonic, I think, has captured the hearts of the...
One thing we think we know about the enterprise communications industry in 2009 is that the buying environment will be challenging, to put it mildly...