Nancy Jamison

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Articles

Voxeo Acquires IMified, Strengthening UC & Unified Self-Service

Nancy Jamison

May 28, 2009

Voxeo is filling out their strategy to provide Unified Self-Service.

The Voice Search 2009 Conference in San Diego Highlighted UC and Mobility

Nancy Jamison

March 08, 2009

The Voice Search 2009 Conference in San Diego Highlighted UC and Mobility

'Resonance' is the Theme for IBM at Lotusphere 2009

Nancy Jamison

January 19, 2009

IBM has said that just prior to the event that attendance was 2% ahead of last year, which was a record attendance year for them to begin with.

Cisco UC/Contact Center European Update

Nancy Jamison

December 05, 2008

Cisco claims to be doing well, particularly in the area of collaboration and TelePresence, and also with their CUCC Express product.

Microsoft Subsidiary, TellMe, Reinforces Two Market Trends with Partner Focus and SaaS Model

Nancy Jamison

November 11, 2008

On an analyst call with a new partner, NEC Unified Solutions, TellMe announced that they had signed up four other reseller partners including Aspect...

Avaya Analyst Conference Update? Why was Avaya so Quiet?

Nancy Jamison

October 24, 2008

This has been a year of change at Avaya, one year post-acquisition by SilverLake Partners and TPG, and a year of management change as well.

Nortel Rolls out BCM450 Release 1 for the SMB Market

Nancy Jamison

October 08, 2008

This morning Nortel announced Release 1 of the BCM450 for the SMB market. It smoothes out their SMB offerings because it's scalable, provides up to...

Cisco Continues Playing Pac Man by Acquiring Jabber

Nancy Jamison

September 19, 2008

Sometimes you have to wonder about the Pac-Man-like strategy that Cisco has for acquisitions. Today's announcement of the Jabber acquisition, I...

Stealth Player in Unified Communications? Maybe : Voxeo Acquires SIP Player and Announces Prophecy 9

Nancy Jamison

August 20, 2008

I'll bet that when you think unified communications companies, Voxeo doesn't immediately leap into your mind. Until this week they weren't really...

More Consolidation in the Speech Recognition Industry: Syntellect and Fluency Voice Technology

Nancy Jamison

June 04, 2008

Today Syntellect Limited, a division of Enghouse Systems Limited (TSX: ESL) acquired Fluency Voice Technology Ltd. of London, England. Syntellect is...

Interactive Intelligence Brings Increased Intelligence to UC and the Contact Center

Nancy Jamison

May 13, 2008

In a triple announcement this week, Interactive Intelligence scored a hit on three fronts, adding survey functionality and speech analytics to the...

Continental Airlines Scores a Customer Service Hit with Voxify

Nancy Jamison

April 03, 2008

I've been a fan of Voxify's Speech-enabled Automated Agents for a long time, so yesterday I sat in on a webinar that they did with one of their...

Intervoice - New President, New Approach

Nancy Jamison

March 10, 2008

I caught up with Jim Milton, the recently named new President and Chief Operating Officer of Intervoice, to talk about his vision of where Intervoice...

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Nancy Jamison

Articles