On an analyst call with a new partner, NEC Unified Solutions, TellMe announced that they had signed up four other reseller partners including Aspect Software, Dimension Data, Quilogy, and...
This morning Nortel announced Release 1 of the BCM450 for the SMB market. It smoothes out their SMB offerings because it's scalable, provides up to 70% investment protection with any...
Sometimes you have to wonder about the Pac-Man-like strategy that Cisco has for acquisitions. Today's announcement of the Jabber acquisition, I believe, is their 57th acquisition since 2001...
Today Syntellect Limited, a division of Enghouse Systems Limited (TSX: ESL) acquired Fluency Voice Technology Ltd. of London, England. Syntellect is well established player in the VoIP...
In a triple announcement this week, Interactive Intelligence scored a hit on three fronts, adding survey functionality and speech analytics to the contact center, and integration with...
I've been a fan of Voxify's Speech-enabled Automated Agents for a long time, so yesterday I sat in on a webinar that they did with one of their premiere customers, Continental Airlines. I'm...
I caught up with Jim Milton, the recently named new President and Chief Operating Officer of Intervoice, to talk about his vision of where Intervoice is headed and what has been happening...
