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Voxeo Acquires IMified, Strengthening UC & Unified Self-Service
May 28, 2009
The Voice Search 2009 Conference in San Diego Highlighted UC and Mobility
March 08, 2009
'Resonance' is the Theme for IBM at Lotusphere 2009
January 19, 2009
Cisco UC/Contact Center European Update
December 05, 2008
Microsoft Subsidiary, TellMe, Reinforces Two Market Trends with Partner Focus and SaaS Model
November 11, 2008
On an analyst call with a new partner, NEC Unified Solutions, TellMe announced that they had signed up four other reseller partners including Aspect Software, Dimension Data, Quilogy, and...
Avaya Analyst Conference Update? Why was Avaya so Quiet?
October 24, 2008
This has been a year of change at Avaya, one year post-acquisition by SilverLake Partners and TPG, and a year of management change as well.
Nortel Rolls out BCM450 Release 1 for the SMB Market
October 08, 2008
This morning Nortel announced Release 1 of the BCM450 for the SMB market. It smoothes out their SMB offerings because it's scalable, provides up to 70% investment protection with any...
Cisco Continues Playing Pac Man by Acquiring Jabber
September 19, 2008
Sometimes you have to wonder about the Pac-Man-like strategy that Cisco has for acquisitions. Today's announcement of the Jabber acquisition, I believe, is their 57th acquisition since 2001...
Stealth Player in Unified Communications? Maybe : Voxeo Acquires SIP Player and Announces Prophecy 9
August 20, 2008
More Consolidation in the Speech Recognition Industry: Syntellect and Fluency Voice Technology
June 04, 2008
Today Syntellect Limited, a division of Enghouse Systems Limited (TSX: ESL) acquired Fluency Voice Technology Ltd. of London, England. Syntellect is well established player in the VoIP...
Interactive Intelligence Brings Increased Intelligence to UC and the Contact Center
May 13, 2008
In a triple announcement this week, Interactive Intelligence scored a hit on three fronts, adding survey functionality and speech analytics to the contact center, and integration with...
Continental Airlines Scores a Customer Service Hit with Voxify
April 03, 2008
I've been a fan of Voxify's Speech-enabled Automated Agents for a long time, so yesterday I sat in on a webinar that they did with one of their premiere customers, Continental Airlines. I'm...
Intervoice - New President, New Approach
March 10, 2008
I caught up with Jim Milton, the recently named new President and Chief Operating Officer of Intervoice, to talk about his vision of where Intervoice is headed and what has been happening...