Lazar_REDPIXEL_AdobeStock_230283191.jpeg Image: REDPIXEL - stock.adobe.com User Adoption & Training User Adoption and Training Is Key for AI Growth Blair PleasantApril 29, 2024Can you boldly go where no man has gone before without proper training? User adoption hinges on investing time and effort in bringing everyone aboard.
ONYXprj__Presentation1.jpg E-911 The Problem with Z: 911 Coordinate Challenges Martha BuyerJune 24, 2021Here’s why getting Z-axis information has proven to be a bigger challenge than anticipated.
DigitalTransformation_AdobeStock_253306630.jpeg CCaaS 9 Days to the Contact Center Cloud Jonathan Barouch, Local Measure June 24, 2021How a media giant transformed its contact center with Local Measure and Amazon Connect
AdobeStock_236369830.jpeg WorkSpace Connect WorkSpace Wednesday: Reshaping Collaborative Spaces Beth SchultzJune 23, 2021As they re-occupy offices, many companies will increase support for activity-based working, team-based workspaces, and event spaces. Are you ready?
Ico Maker__Presentation1.jpg Contact Center & Customer Experience Genesys DX: Driving Digital Customer Engagement Sheila McGee-SmithJune 23, 2021A closer look at this new standalone offering, which leverages capabilities from Altocloud and Bold360 acquisitions
Copper_AdobeStock_434112206_62221.jpeg Enterprise Networking Cutting Copper? You Better Have a Plan Denise MunroJune 23, 2021Identifying what copper-based services you have is the first step in transitioning to a new service.
AdobeStock_354533489.jpeg Customer Experience In a Digital Era: Why You Must Evolve Your Contact Center Karla Nussbaumer, TwilioJune 23, 2021Programmability allows companies not just to thrive within their industries but to reach new levels of innovation around customer engagement.
Collab_AdobeStock_389375379_62221.jpeg Employee Experience Empowering the Collaboration Usage Profile Marty ParkerJune 22, 2021In the fifth article in a multi-part series, we examine the collaboration usage profile and discover ways to optimize communications for these users.
AdobeStock_388028177.jpeg AI & Automation Verint Adds AI-Powered Interviewing to WFM Sheila McGee-SmithJune 22, 2021Acquires technology assets of HireIQ, pioneer in contact center hiring automation.
AdobeStock_241442994.jpeg Customer Experience 5 Trends Driving the Essentials for Modern CX Ginger Conlon, GenesysJune 22, 2021Hard as we try, no one can predict the future, but if you heed this advice, you’ll be ready for it.
AdobeStock_436616443.jpeg Unified Communications & Collaboration Need New UC&C Equipment? Not So Fast Karen D. SchwartzJune 21, 2021As the global chip shortage continues, enterprises may have to adjust their deployment schedules, consider other tactics, and revisit future...
Salesforce_wellbeing-workspace-announcement_61721.png Vendor News Employee Wellbeing & Support, the Salesforce Way Ryan DailyJune 21, 2021Expands Work.com platform to give employees access to greater array of tools, resources, services to stay healthy, engaged, and productive
AdobeStock_70573555_DC.jpeg Cloud Communications What Fastly Tells Us About Cloud-Native Tom NolleJune 21, 2021A "cloud-native" design should be designed for the new world of cloud, not the old data center.
Cloud_AdobeStock_85721362 (1)_61821.jpeg Team Collaboration Tools & Workspaces No Jitter Roll: Teams Voice Services, Contact Center Offerings Ryan DailyJune 18, 2021A look at the latest news from Dialpad, IntelePeer, Google, Talkdesk, NICE, Fuze, and Verint.
Teams_AdobeStock_409870674_Editorial_Use_Only_61721.jpeg Team Collaboration Tools & Workspaces Microsoft Adds Hybrid-Inspired Rooms, Viva Features Ryan DailyJune 17, 2021More video layout options are coming to Teams Rooms systems, while Viva updates address after-hour notifications.
NicoleHarryAnand.jpg Enterprise Connect EC Keynoters Announced: Platform Perspective on Tap Eric KrapfJune 17, 2021Microsoft, Zoom, and RingCentral will share their visions for the future of collaboration, and more, as part of the Enterprise Connect 2021 keynote...