Lazar_REDPIXEL_AdobeStock_230283191.jpeg Image: REDPIXEL - stock.adobe.com User Adoption & Training User Adoption and Training Is Key for AI Growth Blair PleasantApril 29, 2024Can you boldly go where no man has gone before without proper training? User adoption hinges on investing time and effort in bringing everyone aboard.
the8monkey.jpg UCaaS Omdia UCaaS Scorecard: Microsoft, Zoom, Cisco Shake It Up Dana CasiellesMay 26, 2021For the first time, these three each earned a coveted spot in this report thanks to strong growth in UCaaS seats propelled by the pandemic.
05262021 Mitel-Five9.jpg Vendor Strategy CCaaS & UCaaS Integration: Mitel, Five9 Team Up Sheila McGee-SmithMay 26, 2021This strategic partnership brings new competition to single platform UCaaS and CCaaS vendors.
Red Box_AI use-cases 774x516 Rescaled.png AI & Speech Technologies Conversational Data: Real-Time Routing Is Table Stakes Richard Stevenson, Red BoxMay 26, 2021To get the most out of data, organizations need the ability to capture and leverage data from every conversation taking place, and not just within...
Andrey Popov___AdobeStock_157893086.jpeg Vendor News 4 Key Themes & Takeaways from a Quartet of Vendor Events Blair PleasantMay 25, 2021A look at updates shared during analyst briefings from Zoom, 8x8, Zendesk, and Verint.
Tom_AdobeStock_189967380.jpeg Team Collaboration Tools & Workspaces Reimagining One-to-One Collaboration for Hybrid World Tom NolleMay 25, 2021With many users experiencing frustrations meeting in one-on-one settings, is it time for enterprises to reinvent their visual collaboration tools,...
AdobeStock_285135945.jpeg Team Collaboration Tools & Workspaces Embracing Cross-Company Collaboration Irwin LazarMay 24, 2021Get ahead with a proactive strategy that maximizes cross-company team performance while minimizing risk.
Genesys_SP-GettyImages-1150294025.jpg Customer Experience 3 Ways Customer Service Helps People Seek Connections Tricia Reynolds, GenesysMay 24, 2021The need for human connection is everywhere, as consumers seek relief from the anxiety and challenge of the pandemic.
Omdia_Red Box.jpg Analytics On the Radar: Conversa by Red Box May 21, 2021Capturing voice and media across the enterprise
skypicsstudio__AdobeStock_255077630.jpeg Video Collaboration & A/V No Jitter Roll: Whiteboard Collaboration, Voice Integration Dana CasiellesMay 21, 2021The latest news from Logitech, Dialpad, Intercom, Microsoft, BlueJeans by Verizon, and Vimeo.
GDPR_AdobeStock_268784267_52021.jpeg Regulation What European Data Law Changes Mean for Your Enterprise Martha BuyerMay 21, 2021Following EU regulation changes, enterprise organizations are left without a paddle on how best to manage personal data.
AdobeStock_327783133.jpeg CCaaS Tales of the Contact Center Eric KrapfMay 21, 2021Real-world stories flesh out the trends much talked about among industry watchers and analysts.
Google_AdobeStock_406361273_Editorial_Use_Only_52021.jpeg Video Collaboration & A/V Google Shares Its Vision for Future of Collaboration Ryan DailyMay 20, 2021Whether via augmented reality/virtual reality-outfitted rooms or within a document, video meetings will be everywhere.
photon_photo - stock.adobe_.com___AdobeStock_138674064.jpeg Privacy & Compliance Theta Lake, Dubber Target Compliance for UC&C Dana CasiellesMay 20, 2021Offerings from each company aim to improve the way enterprises capture, record, and archive communications and collaboration data.
AdobeStock_221016160.jpeg Customer Experience Augmenting Your Contact Center for Next-Gen CX Oded Karev, NICEMay 20, 2021Pair agents and robots to unleash the ability to deliver more personalized and contextually rich customer experiences.
AdobeStock_82282579.jpeg Cloud Communications 8x8 Lays Out ‘XCaaS’ Vision for CCaaS, CPaaS, UCaaS Zeus KerravalaMay 19, 2021Cloud communications provider embraces experience as a service as a market category.