CX_AdobeStock_350286710_102121.jpeg Image: Looker_Studio - stock.adobe.com Contact Center & Customer Experience Do We Still Need Human Customer Agents? Yes. Eric KrapfMay 03, 2024Sometimes you need to reason with a vendor’s representative – and AIs don’t do reasoning.
Worawut__AdobeStock_297109967.jpeg Contact Center & Customer Experience CCaaS: Rethinking Your CX and Customer Service Strategy Jon ArnoldMay 04, 2021Customer experience has emerged as the value driver and chances are, you’ll need to go beyond conventional contact center offerings to support the...
AdobeStock_429970539.jpeg Cloud Communications Cloud Communications: Driving the Hybrid Way of Working Divya Ghai Wakankar, BICSMay 04, 2021Discover the value of working with an experienced global carrier for enhancing business operations with seamless and secure cloud communications.
AdobeStock_170388009.jpeg Video Collaboration & A/V Customer-Facing Video: UCaaS Vs. Embedded Video? Phil EdholmMay 03, 2021Optimizing the look, feel, and outcomes of next-generation applications with video interaction is both a challenge and an opportunity. Understand...
Consultant Perspectives No Jitter Tube: Weekly News Recap from Real-Time Recorded Dave Michels & Zeus KerravalaMay 03, 2021Leading UC industry analysts Dave Michels and Zeus Kerravala look at the news of the week from Talkdesk, Zoom, and Jabra.
Maxine_AdobeStock_408521891_43021.jpeg AI & Automation Will Nvidia Accidently Disrupt the Cloud Video Market? Brent KellyMay 03, 2021Nvidia Maxine is already used in several UCaaS solutions but will it gain universal traction?
300_librarians___Presentation1.jpg UCaaS No Jitter Roll: UCaaS Web Option, Low-Code AI Tools Dana CasiellesApril 30, 2021The latest news from 8x8, Avaya, Verint, Clarabridge, and Crestron.
AdobeStock_94044387.jpeg Enterprise Networking Will Return to Office Bring WAN Changes? Eric KrapfApril 30, 2021For enterprises downsizing or reconfiguring office space for a future of hybrid work, nailing down WAN requirements could be challenging.
Вадим Пастух__AdobeStock_354126454.jpeg Video Collaboration & A/V Zoom Continues to Innovate at Blistering Pace Zeus KerravalaApril 29, 2021Portfolio services updates for Meetings, Rooms, Chat, and Phone bring new capabilities to the company.
Network_AdobeStock_117811809_42821.jpeg Enterprise Networking The Software-Defined Revolution: Making SD-Branch Possible Terry SlatteryApril 29, 2021SD-Branch is the next evolution in software-defined networking, providing a single interface to configure, monitor, and troubleshooting multiple...
Debate_AdobeStock_259945801.jpeg Contact Center & Customer Experience Human Connections in Crisis April 29, 2021In this report, discover the role of customer service in fixing the societal 'connection deficit'
AdobeStock_217516620.jpeg Regulation AI Regulation: Holding Data Bad Actors Accountable Martha BuyerApril 29, 2021As more entities rely on AI algorithms, governments recognize risks associated with over-reliance on automated decision-making and predictive...
AdobeStock_344986360.jpeg Video Collaboration & A/V WorkSpace Wednesday: Beating Video Fatigue Once and for All Ryan DailyApril 28, 2021Leadership is key to changing a fatiguing meeting-focused culture.
Jabra_Pana_42821.jpg Vendor News Video AI: Jabra to Release Duo of Intelligent Devices Ryan DailyApril 28, 2021A room occupancy counter, dynamic adjustment of video stream, and light optimization among AI features in the offerings.
AdobeStock_176715600.jpeg Mobility Dish Gets Real With Next-Gen Cellular Michael FinneranApril 28, 2021As Dish Networks prepares to launch its first public cellular offering, we will finally get to see if their promises of technical innovation pan out.
AdobeStock_318528263.jpeg CCaaS 3 Factors Driving the Public Sector to Cloud Contact Center Nader Nanjiani & Liz Rowan, AWSApril 28, 2021A look at the value of cloud contact center for lowering TCO, adding flexibility, and improving customer experience