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Human Connections in Crisis

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Image: Julien Eichinger - stock.adobe.com

 

In this report, Genesys explores how the COVID-19 pandemic has created a connection deficit in our society — and the role customer service can play in fixing it through empathy in action.

Get the report to learn how consumers want to interact with your agents — and what your company can do to provide empathetic experiences that increase brand loyalty.

 

 
 

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