Lazar_REDPIXEL_AdobeStock_230283191.jpeg Image: REDPIXEL - stock.adobe.com User Adoption & Training User Adoption and Training Is Key for AI Growth Blair PleasantApril 29, 2024Can you boldly go where no man has gone before without proper training? User adoption hinges on investing time and effort in bringing everyone aboard.
AdobeStock_344193199.jpeg Enterprise Connect Best of EC Award: Adding Urgency to Innovation Eric KrapfJuly 01, 2021We’re looking for real game-changing products to honor in the 2021 Best of Enterprise Connect Award program.
AdobeStock_255484096.jpeg Contact Center & Customer Experience Frost & Sullivan Frost Radar: Genesys Is Growth & Innovation Leader July 01, 2021Analysts weigh-in: North American Enterprise Cloud Contact Center Market 2021
AdobeStock_219996280.jpeg Monitoring & Management How It Works: A Guide to Digital Experience Monitoring Terry SlatteryJuly 01, 2021Let’s examine how this technology works and explore its strengths, weaknesses, and benefits for monitoring IT systems.
Slack_Atlas.jpg Team Collaboration Tools & Workspaces Slack Says: Huddle Up, Virtually Ryan DailyJune 30, 2021Looks to replicate in-office experience with a space for audio conversations in channels, and more.
William W. Potter__AdobeStock_145967547.jpeg Contact Center & Customer Experience Tips & Tricks for Purchasing a Full UCaaS/CCaaS Solution Tim ProctorJune 30, 2021Here are a few pointers to guide you through the process; part one of a three-part series
Aliaksandr Marko__AdobeStock_409699341.jpeg Best Practices Come Together on Technology Convergence Blair PleasantJune 29, 2021To reference the Beatles, one thing I can tell you is you’ve got to integrate standalone technologies into your UCC suites and offerings.
Sorell_062921.jpg Security 5 Web Conferencing Security Best Practices Sorell SlaymakerJune 29, 2021Consider these recommendations for securing web conferences that contain highly confidential or private information.
AdobeStock_282909215.jpeg Contact Center & Customer Experience Personalized CX: Understanding the New Urgency Tim Richter, TwilioJune 29, 2021Three steps to unlock new value from more personalized interactions, and why the status quo is failing
AWS_AdobeStock_270049168_62821.jpeg Privacy & Compliance What’s AWS Conveying With Its Acquisition of Wickr? Dave MichelsJune 28, 2021As it looks to differentiate its service, AWS focuses on privacy and encryption with its latest acquisition.
Feodora_AdobeStock_302967830.jpeg Team Collaboration Tools & Workspaces Proactively Secure Your Team Collaboration Apps Irwin LazarJune 28, 2021The last several weeks have highlighted the growing importance of addressing the security of team collaboration applications.
Hurca!__AdobeStock_331974185.jpeg Enterprise Connect Why You Need to Be at Enterprise Connect 2021 Zeus KerravalaJune 28, 2021Get a handle on five key themes reshaping communications and collaboration.
AdobeStock_354603538.jpeg Contact Center & Customer Experience Modernizing for the Future of Contact Centers June 25, 2021The importance of the voice channel continues to stand above all others.
AdobeStock_203459064.jpeg Enterprise Networking Why Infrastructure’s More Important than Ever Eric KrapfJune 25, 2021As we’ve seen with WFH, so much of the employee and customer experience is determined by those lower layers of the old OSI model.
ontsunan__AdobeStock_256374680.jpeg Cloud Communications No Jitter Roll: Zoom Phone, RingCentral Rooms Updates Ryan DailyJune 25, 2021The latest news from Zoom, RingCentral, Facebook, Fuze, Unify Square, and Aircall.
Tartila_AdobeStock_274597958.jpeg Contact Center & Customer Experience The Composable Contact Center Fosters Change Dave MichelsJune 24, 2021CCaaS continues to rapidly evolve, and the next step is composability.