Lazar_REDPIXEL_AdobeStock_230283191.jpeg Image: REDPIXEL - stock.adobe.com User Adoption & Training User Adoption and Training Is Key for AI Growth Blair PleasantApril 29, 2024Can you boldly go where no man has gone before without proper training? User adoption hinges on investing time and effort in bringing everyone aboard.
alexlmx__AdobeStock_216033363.jpeg Best Practices Don’t Venture Into VoIP Alone Mike SmithJuly 19, 2021Hiring an independent consultant is a good idea if you're planning a VoIP project.
Visual Generation__AdobeStock_265050605.jpeg CCaaS Five9 Brushes Up on AI in CCaaS Platform Dana CasiellesJuly 16, 2021Updates center on IVA development and apps, plus integration of real-time voice features.
AVOCOR PUBLISH.jpg Team Collaboration No Jitter Roll: Collaboration Devices, 5G Business Internet Dana CasiellesJuly 16, 2021The latest news from Avocor, ClearOne, Verizon Business, NICE, Spearline, and Nextiva
AI_AdobeStock_279325673_71521.jpeg Contact Center & Customer Experience Uniphore Boosts Deep Learning AI for Agent Assistance Ryan DailyJuly 15, 2021Deep learning AI models will provide more accurate call summaries and AI-based after-call work guidance.
AdobeStock_271767386.jpeg Digital Transformation Creating Seamless, Personalized Digital Experiences Eric KrapfJuly 15, 2021Whether for customers, employees, or both, this, ultimately, is what you’ll hear about from EC21 keynoters from AWS, Cisco, Microsoft, RingCentral,...
©Sergey Nivens - stock.adobe_.com___Presentation1.jpg Best Practices Best Practices for Purchasing a Full UCaaS/CCaaS Solution Tim ProctorJuly 15, 2021In the final installment of this three-part series, we address solution acquisition and vendor evaluation.
Microsoft_AdobeStock_345696803_Editorial_Use_Only_71421.jpeg Team Collaboration Tools & Workspaces Microsoft Showcases Teams, Viva Integrations Ryan DailyJuly 14, 2021News coming out of Inspire partner event includes updates for Dynamics 365-Teams integration, expanded Viva ecosystem — plus Windows in the cloud.
AdobeStock_213584553.jpeg Contact Center & Customer Experience AWS Contact Center Day: Customers Swap Stories Sheila McGee-SmithJuly 14, 2021A look at how two organizations tapped Amazon Connect to improve customer experiences
AdobeStock_342584987.jpeg APIs & Embedded Communications Now Streaming Live, with Twilio Beth SchultzJuly 14, 2021API platform provider introduces a platform for developing customized interactive audio and video live streaming engagements for customers and...
deagreez__AdobeStock_384983028.jpeg Best Practices 5 Best Practices for Planning a Phone System Conversion Melissa SwartzJuly 14, 2021These factors often surprise IT staff when changing to a new voice technology.
AdobeStock_401933571.jpeg UCaaS Dialpad Closes Meetings Gap Dave MichelsJuly 13, 2021UCaaS provider parlays video elements from Highfive acquisition plus voice smarts to push ahead on meetings, adds informal collaboration tool, and...
Destina.jpg Digital Workplace Hybrid Work: Trust Holds Key to Productivity Jon ArnoldJuly 13, 2021Technology alone will not solve the challenges of having a flexible workforce model, as UCaaS provider Fuze finds in a global study.
madedee___AdobeStock_295911713.jpeg Cloud Communications Catching Up with Intermedia Dana CasiellesJuly 12, 2021A look at recent portfolio updates from this cloud communications provider
Zoom_AdobeStock_287840434_Editorial_Use_Only_71221.jpeg Team Collaboration Tools & Workspaces Zoom at 10: Where Does It Go From Here? Zeus KerravalaJuly 12, 2021Over the last decade, Zoom has grown from a startup to a market leader. But to continue its growth, it needs to focus on four key areas.
VoIP_AdobeStock_136698102_71221.jpeg Monitoring, Management and Security A Beginner’s Guide to Troubleshooting VoIP Phones Darin WardJuly 12, 2021Focus on the things you can control when troubleshooting VoIP phones, and don't miss an opportunity to interact with your users.