CX_AdobeStock_350286710_102121.jpeg Image: Looker_Studio - stock.adobe.com Contact Center & Customer Experience Do We Still Need Human Customer Agents? Yes. Eric KrapfMay 03, 2024Sometimes you need to reason with a vendor’s representative – and AIs don’t do reasoning.
AdobeStock_168292656.jpeg Contact Center & Customer Experience WFH Increases Productivity? I Just Don’t Buy It Frances HornerMay 12, 2021Believing that your contact center agents are more productive while working from home doesn’t make it so.
51221_Intel_SP-No Jitter-Paitient Sight UI in Use v1.2.jpg Unified Communications & Collaboration Finding the Right Collaboration Solution for Healthcare Brian Cockrell, IntelMay 12, 2021A collaborative practice model, supported by the right collaboration solution, can improve patient outcomes while reducing cost of care.
Call_AdobeStock_366909394_51121.jpeg Contact Center & Customer Experience Call Centers: Thinking Outside the Queue Nicolas De KouchkovskyMay 11, 2021With long hold times still a concern, contact centers should consider leveraging callback and appointment capabilities to improve the customer...
AdobeStock_245562438.jpeg Contact Center & Customer Experience Twilio Flex & Segment: Good Data Powering Customer Intelligence Sheila McGee-SmithMay 11, 2021A look at how companies can benefit by creating a customer data platform and linking it to their contact center, and beyond
AdobeStock_362872878.jpeg UCaaS RingCentral, Verizon Business Team on UCaaS, Networking Beth SchultzMay 10, 2021New partners will target large enterprises with a co-branded offering.
Merger_AdobeStock_193798861_51021.jpeg Contact Center & Customer Experience Aspect Software, Noble Systems Merge to Create Alvaria Sheila McGee-SmithMay 10, 2021Aspect Software's experience with the broader customer experience market will prove key to the future of Alvaria.
AdobeStock_280800711.jpeg Organization & Management When Supply Chain Issues Hit Home Darin WardMay 10, 2021Between the pandemic, chip shortage, and shipping crisis, vendors and IT leaders must keep communicating about their needs — and be patient.
HaaS_Know_Your_Options.jpg Unified Communications & Collaboration Preparing for the Coming Platform Battles Eric KrapfMay 07, 2021The adoption of a hybrid office/remote strategy could push many enterprises toward seeking out a standard collaboration platform.
rudall30_AdobeStock_242863736.jpg Contact Center & Customer Experience No Jitter Roll: Google CCAI for Chat, UCaaS Market Statistics Dana CasiellesMay 07, 2021The latest news from Google Cloud, Zammo, Cisco, Synergy Research, Aryaka, and Juniper Networks
Workplace_5621.png Vendor News Facebook Targets Improved Employee Experience Ryan DailyMay 06, 2021Facebook makes enhancements to its platform, celebrates a Workplace milestone.
blacksalmon__AdobeStock_354073088.jpeg Organization & Management 9 Tips to Optimize Your Return to the Office Melissa SwartzMay 06, 2021As employees return to their offices, take this opportunity to improve your communication technology, processes, and policies.
AdobeStock_329595750.jpeg UCaaS 3 Simple Steps to Make 5G Part of Your UCaaS Strategy DJ Gillit, DialpadMay 06, 2021Here’s how to sure your employees aren’t only ready to benefit from 5G connectivity, but able to realize its full potential.
blog header.jpeg Team Collaboration Tools & Workspaces Cisco Enhances Webex, Tightens Partner Integrations Ryan DailyMay 05, 2021Cisco continues to refine its Webex service and integrations, brings Slido in house.
pinglabel__AdobeStock_215544049.jpeg Consultant Perspectives The Not-So-Bright Side of Sunsetting Copper Services Molly ZraikMay 05, 2021Transitioning from copper to fiber networks can be difficult for enterprise network managers.
Spin_AdobeStock_313441827_5421.jpeg Team Collaboration Tools & Workspaces Toy Manufacturer Puts 'Spin' on Out-of-the-Box Collaboration Ryan DailyMay 05, 2021Spin Master shares how it used Neat devices and Zoom to communicate and collaborate through the pandemic.