Lazar_REDPIXEL_AdobeStock_230283191.jpeg Image: REDPIXEL - stock.adobe.com User Adoption & Training User Adoption and Training Is Key for AI Growth Blair PleasantApril 29, 2024Can you boldly go where no man has gone before without proper training? User adoption hinges on investing time and effort in bringing everyone aboard.
AdobeStock_245562438.jpeg Contact Center & Customer Experience Twilio Flex & Segment: Good Data Powering Customer Intelligence Sheila McGee-SmithMay 11, 2021A look at how companies can benefit by creating a customer data platform and linking it to their contact center, and beyond
AdobeStock_362872878.jpeg UCaaS RingCentral, Verizon Business Team on UCaaS, Networking Beth SchultzMay 10, 2021New partners will target large enterprises with a co-branded offering.
Merger_AdobeStock_193798861_51021.jpeg Contact Center & Customer Experience Aspect Software, Noble Systems Merge to Create Alvaria Sheila McGee-SmithMay 10, 2021Aspect Software's experience with the broader customer experience market will prove key to the future of Alvaria.
AdobeStock_280800711.jpeg Organization & Management When Supply Chain Issues Hit Home Darin WardMay 10, 2021Between the pandemic, chip shortage, and shipping crisis, vendors and IT leaders must keep communicating about their needs — and be patient.
HaaS_Know_Your_Options.jpg Unified Communications & Collaboration Preparing for the Coming Platform Battles Eric KrapfMay 07, 2021The adoption of a hybrid office/remote strategy could push many enterprises toward seeking out a standard collaboration platform.
rudall30_AdobeStock_242863736.jpg Contact Center & Customer Experience No Jitter Roll: Google CCAI for Chat, UCaaS Market Statistics Dana CasiellesMay 07, 2021The latest news from Google Cloud, Zammo, Cisco, Synergy Research, Aryaka, and Juniper Networks
Workplace_5621.png Vendor News Facebook Targets Improved Employee Experience Ryan DailyMay 06, 2021Facebook makes enhancements to its platform, celebrates a Workplace milestone.
blacksalmon__AdobeStock_354073088.jpeg Organization & Management 9 Tips to Optimize Your Return to the Office Melissa SwartzMay 06, 2021As employees return to their offices, take this opportunity to improve your communication technology, processes, and policies.
AdobeStock_329595750.jpeg UCaaS 3 Simple Steps to Make 5G Part of Your UCaaS Strategy DJ Gillit, DialpadMay 06, 2021Here’s how to sure your employees aren’t only ready to benefit from 5G connectivity, but able to realize its full potential.
blog header.jpeg Team Collaboration Tools & Workspaces Cisco Enhances Webex, Tightens Partner Integrations Ryan DailyMay 05, 2021Cisco continues to refine its Webex service and integrations, brings Slido in house.
pinglabel__AdobeStock_215544049.jpeg Consultant Perspectives The Not-So-Bright Side of Sunsetting Copper Services Molly ZraikMay 05, 2021Transitioning from copper to fiber networks can be difficult for enterprise network managers.
Spin_AdobeStock_313441827_5421.jpeg Team Collaboration Tools & Workspaces Toy Manufacturer Puts 'Spin' on Out-of-the-Box Collaboration Ryan DailyMay 05, 2021Spin Master shares how it used Neat devices and Zoom to communicate and collaborate through the pandemic.
Worawut__AdobeStock_297109967.jpeg Contact Center & Customer Experience CCaaS: Rethinking Your CX and Customer Service Strategy Jon ArnoldMay 04, 2021Customer experience has emerged as the value driver and chances are, you’ll need to go beyond conventional contact center offerings to support the...
AdobeStock_429970539.jpeg Cloud Communications Cloud Communications: Driving the Hybrid Way of Working Divya Ghai Wakankar, BICSMay 04, 2021Discover the value of working with an experienced global carrier for enhancing business operations with seamless and secure cloud communications.
AdobeStock_170388009.jpeg Video Collaboration & A/V Customer-Facing Video: UCaaS Vs. Embedded Video? Phil EdholmMay 03, 2021Optimizing the look, feel, and outcomes of next-generation applications with video interaction is both a challenge and an opportunity. Understand...