Indepth

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The Top 10 Acquisitions of 2019

December 30, 2019

Despite a slowdown in merger and acquisition activity this year, companies like RingCentral, NICE, Ribbon, Five9, Vonage, and others made several key...

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Analyst Insight

Has the ‘Focus on Growth’ Mantra Come to a Head in UC?

Dave Michels

December 11, 2019

With uncertain economic times ahead, some cloud-based providers have already pivoted to focusing on profitability over market growth.

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UCaaS

Is the RingCentral Deal Good for Avaya, Financially?

Phil Edholm

December 04, 2019

The second in a three-part deep dive on this unique partnership and potential impacts

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Industry News

Talkdesk Appoints First CMO

Zeus Kerravala

November 13, 2019

As Talkdesk looks to make cloud communications in-roads, the company is looking to bolster its overall brand consideration with its latest...

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UCaaS

Avaya & RingCentral: The Good, the Bad, the Ugly

Phil Edholm

October 29, 2019

The first in a three-part deep dive on this unique partnership and potential impacts

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Vendor Strategy

Mitel Delivering on its Category Roll-Up Strategy

Phil Edholm

October 14, 2019

Even under a new CEO’s leadership, the CloudLink platform is key for moving installed base of premises customers to the cloud, one way or another.

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Industry News

Dish Networks Gets a Bone in Sprint, T-Mobile Merger OK

Michael Finneran

July 30, 2019

A fantasy solution for a fanciful concern clears the way for Sprint, T-Mobile combo -- please let it go through, for safety’s sake!

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Contact Center & Customer Experience

Decoding Dialogflow: What Makes a Good Bot

Brent Kelly

June 03, 2019

The second in a multi-article series focusing on building intelligent bots using Google Dialogflow and Contact Center AI

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Contact Center & Customer Experience

Decoding Dialogflow: Introduction to Building Intelligent Bots

Brent Kelly

May 13, 2019

In the first of a multi-article series focusing on building intelligent bots using Google Dialogflow and Contact Center AI, we explain how Dialogflow...