Indepth

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Mitel Delivering on its Category Roll-Up Strategy

October 14, 2019

Even under a new CEO’s leadership, the CloudLink platform is key for moving installed base of premises customers to the cloud, one way or another.

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Industry News

Dish Networks Gets a Bone in Sprint, T-Mobile Merger OK

Michael Finneran

July 30, 2019

A fantasy solution for a fanciful concern clears the way for Sprint, T-Mobile combo -- please let it go through, for safety’s sake!

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Contact Center & Customer Experience

Decoding Dialogflow: What Makes a Good Bot

Brent Kelly

June 03, 2019

The second in a multi-article series focusing on building intelligent bots using Google Dialogflow and Contact Center AI

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Contact Center & Customer Experience

Decoding Dialogflow: Introduction to Building Intelligent Bots

Brent Kelly

May 13, 2019

In the first of a multi-article series focusing on building intelligent bots using Google Dialogflow and Contact Center AI, we explain how Dialogflow...

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Cloud Communications

Pursuit of Recurring Revenue & Three Views of the Cloud

Brent Kelly & Phil Edholm

January 03, 2019

What constitutes monthly recurring revenue -- and how the quest for it is influencing Cisco, Avaya, NEC, and Mitel

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Enterprise Insider

How I Upgraded 50 Facilities to Cloud-Based Voice

Darin Ward

December 10, 2018

First in a multipart series: One IT pro’s experience on a major VoIP migration in 2018

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Monitoring & Management

10 Tips for Diagnosing Slow Applications

Terry Slattery

November 21, 2018

This post, the first in a series, explores possible causes in client-side processing and network transport.

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Messaging

RCS: Mobile’s Next-Gen Customer Interaction Platform

Phil Edholm

November 01, 2018

If you’re not yet familiar with this rich messaging technology, you should be.

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