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Companies have lost control of the customer experiences they’re trying to manage – which is bad for both the customer and the enterprise. Taking charge of customer experience management starts with...
Microsoft made key updates in its new Teams app, Snowflake's new Cortex managed service provides access to LLMs and AI models, and the Partnership on...
The Safe, Secure, and Trustworthy Development and Use of Artificial Intelligence order identifies many of the concerns that widespread AI deployment...
Microsoft 365 Copilot is available now. Learn more about Microsoft 365 Copilot, what it is, how it works, and how to use it, as well as its features...
Another week of AI-related announcements, including Cisco Webex's pervasive AI strategy and CX solutions, Dialpad's Custom Ai Playbook, and multiple...
Five9’s new CMO hire demonstrates how important it will be to the contact center market to have talent that fully understands the customer experience...