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Industry News

AWS Ups Its Sustainability Efforts at Re:Invent 2022

Zeus Kerravala

November 29, 2022

Cloud computing leader announces key goal on water efficiency for data centers

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Video Collaboration & A/V

Video in the Post-Pandemic World

Eric Krapf

July 01, 2022

The role and importance of video meetings will change in the future of work, as enterprises continue to chip away at IT issues like subpar meeting...

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UCaaS

SMBs Use UCaaS to Save Money and Outperform Competitors

Mike Pallagi, Vonage

June 30, 2022

Rainy day savings can help the SMB make payroll and avoid downsizing and brain drain.

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SIP/SIP Trunking

Making the Leap from PRI to SIP Trunks

Ted Mallires

June 29, 2022

Considerations and recommendations for replacing your enterprise communications system

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Contact Center & Customer Experience

CCaaS Roundup: Zendesk Goes Private Equity; Intermedia Adds AI Feature

Ryan Daily

June 28, 2022

In this No Jitter Roll, we cover Zendesk’s acquisition deal and Intermedia’s new analytics feature, then dive into some top contact center stories...

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Contact Center & Customer Experience

Introducing the New Verint – a New Cloud Platform and More AI

Sheila McGee-Smith

June 28, 2022

The company’s focus on CX has evolved through acquisitions and a growing AI portfolio.

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Team Collaboration Tools & Workspaces

Building the Meeting Room of the Future

Irwin Lazar

June 28, 2022

Hybrid work demands a focus on ensuring equitable experiences both in the office and at home.

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Employee Experience

Invest In Your Employees and They Will Invest In You

Dana Casielles

June 27, 2022

To be happy and stay at their jobs, regardless of where they work, contact center agents require higher pay, tenure, and motivation to join the...

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APIs & Embedded Communications

Programmable Communications: It’s All About the APIs

Divya Ghai Wakankar, BICS

June 27, 2022

Organizations looking to succeed and grow in the post-pandemic world need to be digital-first businesses, capable of customizing communications on...

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Team Collaboration Tools & Workspaces

Zoom Releases ‘One’ Bundle; Slack Updates Huddles

Ryan Daily

June 24, 2022

In this No Jitter Roll, we feature the latest news from Zoom, Slack, and AWS.

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Contact Center & Customer Experience

Meeting the New CX Challenges for IT Buyers

Eric Krapf

June 24, 2022

More people outside of IT are now involved in the decision-making process for contact centers, but IT leadership is still key.

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Contact Center & Customer Experience

Talkdesk’s Experience Clouds Broaden Its Vertical Industry Focus

Zeus Kerravala

June 23, 2022

There are advantages to tailoring each cloud to industry-specific requirements, Talkdesk says.

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User Adoption & Training

Why You Should Master the Adoption and Change Management Process

Melissa Swartz

June 23, 2022

Investing time and energy in a formal adoption and change management process can reap dividends in time and money later.

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Technology Trends

Are Our New Technologies Too Complex?

Tom Nolle

June 23, 2022

Enterprises are starting to realize that the growth in complexity can threaten the benefits of new technologies.

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Unified Communications

Making a “Smarter” Organization: Combining UC with IoT

Gill Rowbotham

June 22, 2022

Integrating unified communications and the Internet of things has a significant role to play in the organization of the future. Here’s why.

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Vendor News

Bandwidth and Alianza Partnership Targets CSPs

Dave Michels

June 22, 2022

Bandwidth and Alianza plan a "sell-with" go-to-market strategy, as the communications service provider market is seeing new growth with private-label...

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