Posts | Page 13 | No Jitter

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Contact Center & Customer Experience

The Composable Contact Center Fosters Change

June 24, 2021

CCaaS continues to rapidly evolve, and the next step is composability.

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Someone managing a network via their laptop

Managing Connectivity Across the Cloud: Google Has an Answer

March 24, 2021

Plans to bring Cisco SD-WAN and other networks under single management dashboard

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Someone using their smartphone

T-Mobile, Dialpad Deal is Ideal for the Future of Work

March 24, 2021

The co-branded offering can help address IT-related hybrid work challenges, like application performance and home network visibility.

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10 Tips for Getting the Most Out of Your TEM Software

March 24, 2021

Understanding technology expenses can be tough, especially if you don't follow best practices guidelines.

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Equal Access: Twilio Commits to Vaccine Assistance

March 23, 2021

CPaaS provider aims to solve equity challenges that surround the COVID-19 vaccine rollout.

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Illustration showing Zoom and RingCentral playing chess

Video Collaboration & A/V

Zoom & RingCentral: Time for Reconciliation?

March 23, 2021

Perhaps they should have merged in the first place…

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Diagram showing 5G fixed wireless at a residence

Technology Trends

Is ‘Fixed’ 5G a Viable WFH Option?

Michael Finneran

March 23, 2021

Employees need capable, reliable, and consistent Internet performance to work from home effectively. Here’s a look at how 5G stacks up.

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Photo illustration showing concept of composable enterprise

Avaya Spaces: Piecing Together the ‘Composable Enterprise’

March 22, 2021

The vision for leveraging UCaaS, CCaaS, and CPaaS for customized workflows is coming together.

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SIP/SIP Trunking

Direct Routing Options: How to Make Sense of Them All

March 22, 2021

New capabilities from Microsoft and its partners, coupled with new offerings from its competitors, increase the enterprise options for Teams Phone...

Expert Insights: Your Path to 2024

Expert Insights: Your Path to 2024

Enterprise Connect

Expert Insights: Your Path to 2024

March 19, 2021

This roundtable discussion with leading industry analysts and consultants will help you plan your strategic communications and collaboration roadmap.

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Contact Center & Customer Experience

No Jitter Roll: Meetings, Contact Center Updates

March 19, 2021

The latest updates from Fuze, Salesforce, 8x8, Infobip, and Mural.

How to Be a Leader in Diversity & Inclusion

How to Be a Leader in Diversity & Inclusion

Enterprise Connect

How to Be a Leader in Diversity & Inclusion

March 19, 2021

A roundtable discussion with D&I consultants propelling organizational change

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Picture of people entering the Enterprise Connect conference area

Enterprise Connect

Returning to Enterprise Connect in Person

March 19, 2021

As always, this will be the place where everybody comes together to exchange and debate ideas about the future of communications and collaboration...

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Avaya Spaces on a laptop and mobile device

Avaya Adds AI Features to Spaces, Leverages Nvidia Maxine

March 18, 2021

Avaya touts its open platform and adds noise reduction, a new presenter option, and enhanced calling to Spaces.

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Illustration showing business fight

Video Collaboration & A/V

Zoom, RingCentral at Loggerheads Over Video Agreement

March 18, 2021

Differences over the status of the companies’ longstanding video technology partnership have landed them in a legal fight.

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A close up on a Chromebook

Contact Center & Customer Experience

5 Reasons Why Chromebooks Make Sense for Agents

March 18, 2021

As we move the contact center from premises-based solutions to cloud-delivered CCaaS, we should also examine the agent’s device.

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