Conversations in Collaboration

This is an index page for No Jitter's ongoing series, Conversations in Collaboration, in which we speak with executives and thought leaders about the key trends across the full stack of enterprise communications technologies.

Second Series

The second series began in 2024. In it we ask industry leaders to talk about how AI can boost productivity – and how we define what productivity even is – with the goal of helping those charged with evaluating and/or implementing Gen AI to have a better sense of which technologies will best meet the needs of their organizations and customers.

The following are the conversations we’ve had so far:

• Glean’s CEO and Co-Founder Arvind Jain: Glean helps solve the problem facing many knowledge workers – they need information to do their jobs, but that information is usually scattered across many internal systems.
• Forrester Senior Analyst Christina McAllister: Assessing Gen AI's impact in the contact center in:
  • Part 1: defines contact center productivity and how AI could change it for the better.
  • Part 2: defines what’s at stake for every generative AI pilot.
• Yellow.ai’s CEO and Co-Founder Raghu Ravinutala: Yellow.ai helps enterprises automate their customer interactions with generative AI-powered solutions, including a virtual agent — approaches that can result in cost reductions.
• HFS Research's David Cushman: Ferreting around in productivity too much distracts from what the real value of Gen AI actually is – the emerging value propositions, the things you couldn't do before but you can now because of the magic of AI in your hands every day.
• Slack
  • Part 1: Slack’s Jackie Rocca on Measuring Time Saved with Slack AI: Slack AI is accessible in your "flow of work" and it provides a guided experience which helps users save time on the "work of work."
  • Part 2: Slack’s Christina Janzer on How AI-powered Tools May Require Thinking Differently about Productivity: As we think about AI potentially replacing a lot of the visible busy work, or this “work of work,” we really need to think about productivity in a different way.

First Series

The first Conversation series ran in 2023. In it we asked industry leaders to speak about AI, generative AI and their companies’ approaches to not only implementing AI but keeping the data secure. NJ spoke with: Webex, Google Cloud, Amazon Connect, Calabrio, IntelePeer, Genesys, Cognigy and ServiceNow.

Want to know more?

The following are some of the NJ-produced guides regarding AI-powered tools.

• Artificial intelligence has a lot of specific, descriptive terms. Download our handy guide to AI vocabulary here.
• What is Zoom AI Companion? One of the latest competitors to the Microsoft 365 Copilot is Zoom’s AI Companion. This article explores what it is, features, and how it works.
• What is Microsoft 365 Copilot and How to Use It: Microsoft 365 Copilot is available now. Learn more about Microsoft 365 Copilot, what it is, how it works, and how to use it, as well as its features, price, and more.
• Microsoft 365 Copilot: How The AI-Powered Assistant Boosts Productivity