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We’re in the most revolutionary period in technology for decades, maybe for all time, with the reality of the Internet combining with the promise of...
Now that we’ve weathered the disruptions of the past four years and ridden out a few hype storms, expect to see the unified communications space get...
One overwhelming trend in data for 2023: Confirmation that Gen AI is only as good as the data it was trained on and the data it has access to when it...
Salesforce improves Einstein's access to data, Sprinklr adds generative AI to its conversational bots, Helpshift and Zenarate both add generative AI...
In 2023 there were several significant mergers and acquisitions in the enterprise communications space. They may not have been for eye-popping sums,...