AdobeStock_197186656.jpeg Image: Bojan - stock.adobe.com Team Collaboration Tools & Workspaces The AI-Free View from Enterprise Connect 2024 Denise MunroApril 25, 2024Three noteworthy, non-AI developments at the show are worth covering. Here they are.
051721_NYT_Shah_774x516.jpg CCaaS Amazon Connect Gives The New York Times a Read on Digital Sheila McGee-SmithMay 17, 2021Bolsters transformation from ad-based print business to subscriber-first digital model with contact center move to Amazon Connect
UCC_AdobeStock_201705677_51421.jpeg Unified Communications & Collaboration Get the Future, Today: Demand More from Service Providers Todd CarothersMay 14, 2021Five must-haves when evaluating UCC options for the new workplace
AdobeStock_262416417.jpeg Digital Transformation What Will Broadband Expansion Mean for the Enterprise? Eric KrapfMay 14, 2021Maybe one day, with broadband access, underserved areas will be more attractive to remote workers, and more feasible for home-based work.
NJR_AdobeStock_248112041_51321.jpeg Vendor News No Jitter Roll: Headset Launches, Latest Acquisitions Ryan DailyMay 14, 2021A look at the latest news from Poly, Epos, Microsoft, Five9, Cisco, and NWN.
Zoom.Immersive.Share_.jpg Video Collaboration & A/V Online Meetings Are Virtually Here to Stay Dave MichelsMay 13, 2021Expect rapid innovations to continue, providing a better experience inside and outside the meeting room.
AdobeStock_333807937_Editorial_Use_Only.jpeg CCaaS Grubhub Powers Through Pandemic on Five9 Platform Beth SchultzMay 13, 2021Flexibility and scalability enabled by CCaaS has helped the company handle crazy customer volumes and workforce growth.
AdobeStock_410984707.jpeg Employee Experience WorkSpace Wednesday: Can Google Make Flexibility Work? Eric KrapfMay 12, 2021Leadership's plan seems sound, but success may hinge on managers.
Visitor-small-video-agent-visitor-and-2guests.png Contact Center & Customer Experience Glance Offers Video CX at the Click of a Button Ryan DailyMay 12, 2021Glance’s embedded video service allows enterprises to add video capabilities into their workflow, websites, and apps.
AdobeStock_168292656.jpeg Contact Center & Customer Experience WFH Increases Productivity? I Just Don’t Buy It Frances HornerMay 12, 2021Believing that your contact center agents are more productive while working from home doesn’t make it so.
51221_Intel_SP-No Jitter-Paitient Sight UI in Use v1.2.jpg Unified Communications & Collaboration Finding the Right Collaboration Solution for Healthcare Brian Cockrell, IntelMay 12, 2021A collaborative practice model, supported by the right collaboration solution, can improve patient outcomes while reducing cost of care.
Call_AdobeStock_366909394_51121.jpeg Contact Center & Customer Experience Call Centers: Thinking Outside the Queue Nicolas De KouchkovskyMay 11, 2021With long hold times still a concern, contact centers should consider leveraging callback and appointment capabilities to improve the customer...
AdobeStock_245562438.jpeg Contact Center & Customer Experience Twilio Flex & Segment: Good Data Powering Customer Intelligence Sheila McGee-SmithMay 11, 2021A look at how companies can benefit by creating a customer data platform and linking it to their contact center, and beyond
AdobeStock_362872878.jpeg UCaaS RingCentral, Verizon Business Team on UCaaS, Networking Beth SchultzMay 10, 2021New partners will target large enterprises with a co-branded offering.
Merger_AdobeStock_193798861_51021.jpeg Contact Center & Customer Experience Aspect Software, Noble Systems Merge to Create Alvaria Sheila McGee-SmithMay 10, 2021Aspect Software's experience with the broader customer experience market will prove key to the future of Alvaria.
AdobeStock_280800711.jpeg Organization & Management When Supply Chain Issues Hit Home Darin WardMay 10, 2021Between the pandemic, chip shortage, and shipping crisis, vendors and IT leaders must keep communicating about their needs — and be patient.