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Vendor News

No Jitter Roll: Five for Friday

Ryan Daily

August 16, 2019

A look at the latest news coming from Windstream, Fusion, TeleSign, Zendesk, and Sennheiser.

Unified Communications & Collaboration

Microsoft 365: Not Just a Product, But a Vision

Beth Schultz

July 11, 2017

Looking to "transcend" product categories and business models, Microsoft integrates Office 365, Windows 10, and enterprise mobility and security...

Enterprise Connect

Beware! Important Tax, Fee Considerations for UCaaS, CPaaS

Marty Parker

July 11, 2017

Cloud architecture brings a new day to communications, but our tax laws are living in the past... and that could mean an unexpected tax burden for...

Unified Communications & Collaboration

Voice... the Schrodinger's Cat of the Contact Center

Zeus Kerravala

July 11, 2017

Paradoxically, phone calls are becoming simultaneously less and more important.

Enterprise Networking

Network Visibility: Using Active Path Testing

Terry Slattery

July 10, 2017

How do you know your network is properly handling SIP voice?

Mobility

IoT and Healthcare: The Unified Comms Difference

Perry Price

July 10, 2017

The Intermet of Thing's ability to improve care outcomes and influence patient engagement largely depends on how this information is shared.

Enterprise Connect

Business Objectives Should Outweigh Service Levels

Melissa Swartz

July 10, 2017

The point of technology is to improve the business.

Enterprise Networking

Voice & Video Performance SLAs: Do Yours Deliver?

Gary Audin

July 07, 2017

Depending on how a service provider measures factors like latency, jitter, and packet loss, some SLAs simply don't deliver.

Mobility

Voice over WiFi: Importance on Three Fronts

Greg Collins

July 07, 2017

VoWiFi services offer a way to get better in-building voice coverage and quality, while netting customer satisfaction improvements.

Mobility

Looking at Smart Cities Through IoT Lens

Matt Brunk

July 07, 2017

The Internet of Things presents many challenges for smart cities, but the payoffs and rewards have potential positive impact for everyone.

Vendor Strategy

It's About the Meeting, Not the Product

Beth Schultz

July 06, 2017

Vendors are increasingly shifting focus away from product silos and onto business needs ranging from better internal meetings to easier customer self...

Enterprise Networking