AdobeStock_197186656.jpeg Image: Bojan - stock.adobe.com Team Collaboration Tools & Workspaces The AI-Free View from Enterprise Connect 2024 Denise MunroApril 25, 2024Three noteworthy, non-AI developments at the show are worth covering. Here they are.
metamorworks.jpg Cloud Communications No Jitter Roll: Slack Outage; Cloud Integrations Dana CasiellesJanuary 08, 2021The latest news from Slack, Dell, UJET, Calabrio, and Vyopta.
01082021_Voxbone_Call_Quality-AdobeStock_251223122.jpeg Cloud Communications Quelling Voice Quality Concerns Beth SchultzJanuary 08, 2021Industry thought leaders explore the future of voice and call performance
01072021_Onboarding-AdobeStock_261950890.jpeg Best Practices Agent Onboarding: A New Strategy for the Remote Worker Frances HornerJanuary 07, 2021This updated approach requires collaboration from IT, HR, and operations to support agent retention; part two of a three-part series
pict rider__AdobeStock_271593772.jpeg Case Studies EmployBridge Puts Contact Center AI to Work Dana CasiellesJanuary 07, 2021Industrial staffing firm is using Observe.ai’s platform to pull actionable intelligence from call transcripts for use in improving agent performance.
work_AdobeStock_377886564.jpeg Digital Transformation WorkSpace Wednesday: Rethinking Work (and Spaces) in 2021 Ryan DailyJanuary 06, 2021A look back at the top 2020 stories from our sister site, Workspace Connect
Hurca!__.jpg Digital Transformation 5 Industry Trends That Continue to Heighten Mila D'AntonioJanuary 06, 2021These 2021 trends relate to the business benefits of digital transformation and optimized customer journeys.
denisismagilov.jpg Cloud Communications Cloud Case Study: When Changing Providers Can Be Good Denise MunroJanuary 06, 2021Deciding not to renew a cloud telephony services contract can be tough, but careful planning can lead to big rewards.
01052021_IT-Hero.jpg Careers Calling All IT Heroes Beth SchultzJanuary 05, 2021Our IT Hero Award will recognize enterprise IT communication/collaboration professionals for providing exceptional service, vision, and expertise.
skyNext_AdobeStock_303023765.jpeg UCaaS Reflections on UCaaS and CCaaS, Looking Forward Blair PleasantJanuary 05, 2021Whether it’s cloud services, UCC, or visual tools, technologies that many of us have hyped-up for years proved their value in 2020.
audy_indy__AdobeStock_127209796.jpeg Systems Management & Network Design 4 Tips to Reduce Network MTTR Terry SlatteryJanuary 05, 2021Automation and collaborative troubleshooting top off three basics of network operations to open new world of diagnosing problems, quickly.
Contact Center & Customer Experience Top Contact Center Stories of 2020 Sheila McGee-SmithJanuary 04, 2021A month-by-month look at my top takes on the contact center industry
12302020_EmEX_AdobeStock_371990330.jpeg Employee Experience Will 2021 Be the Year of Employee Experience? Eric KrapfJanuary 04, 2021Remote workers are no longer an appendage to office-based teams, and that’s going to require a bit of a rethink.
12312020_NY_AdobeStock_397885911.jpeg Cloud Communications Looking Back on a Terrible Year Eric KrapfDecember 31, 2020But wishing everybody a happy and healthy New Year, and that next year’s unforeseen events wind up being pleasant surprises.
artindoart____Presentation1.jpg SCTC IT Equipment Inventory: The Most Critical Pillar Jane LainoDecember 30, 2020An enterprise can’t have a well-managed communications management strategy without billing, contracts, and inventories.
Internet_AdobeStock_111412426_122120.jpeg Digital Workplace A Shot in the Arm for Rural Broadband Michael FinneranDecember 29, 2020The FCC’s Rural Digital Opportunity Fund is releasing seed money to spur rural broadband deployment. But will this finally move the needle?