AdobeStock_197186656.jpeg Image: Bojan - stock.adobe.com Team Collaboration Tools & Workspaces The AI-Free View from Enterprise Connect 2024 Denise MunroApril 25, 2024Three noteworthy, non-AI developments at the show are worth covering. Here they are.
01262021_Covid.jpeg CCaaS Talkdesk Tackles Vaccine, PPP Challenges Sheila McGee-SmithJanuary 26, 2021These healthcare and financial offerings are the starting point for the CCaaS provider’s efforts to deliver industry-specific solutions.
Contact_Center_AdobeStock_291730170_12620.jpeg Contact Center & Customer Experience 5 CX Issues to Address in 2021 Nicolas De KouchkovskyJanuary 26, 2021Contact center rose to the occasion last year, but there remain many challenges in the year ahead.
stnazkul__AdobeStock_277819246.jpeg Digital Transformation Digital Transformation is Calling…You Must Answer Dave MichelsJanuary 26, 2021The real opportunities lie in business model changes.
01072021_bics_wp-AdobeStock_386186292.jpeg Cloud Communications Digitalization: Why You Need a Global Cloud Partner Divya Ghai Wakankar, BICSJanuary 26, 2021Evaluating potential cloud communications partners on these seven criteria can help assure the one you pick is up to the challenge.
Otter_12521.jpg Vendor News Otter.ai Adds Google Meet Support, Looks to the Future Ryan DailyJanuary 25, 2021The real-time voice transcription service hints at more integrations and features to come.
01252021_mmWave5G.jpeg Enterprise Networking Is Private 5G a Serious Option? Tom NolleJanuary 25, 2021For the right, but little promoted, use case, the answer is a definitive yes.
01252021_EX.jpeg Employee Experience Planning the Nuts & Bolts of Employee Experience Eric KrapfJanuary 25, 2021Going forward, what do we need to make remote collaboration truly enterprise-grade?
Tobias Arhelger__AdobeStock_288416328_Editorial_Use_Only.jpeg UCaaS Unify Office by RingCentral Lands in the U.S. Dave MichelsJanuary 22, 2021RingCentral’s strategic partnerships share many similarities, but the one with Atos has two major differentiators.
illumy_Presentation1.jpg Unified Communications & Collaboration UCaaS Veteran Launches ‘Hyper-Communications’ Startup Dana CasiellesJanuary 22, 2021Looks to boost personal user experience by converging email, messaging, group chat, video meetings, and voice calling.
Acqu_AdobeStock_320605338_12120.jpeg Vendor News Uniphore Acquires Video AI Startup Zeus KerravalaJanuary 21, 2021Uniphore adds emotion and engagement analysis to conversational AI portfolio with recent deal.
01192021_Multicloud_AdobeStock_139370611.jpeg CCaaS Multicloud Explained: Where the Real Power Lies Beth SchultzJanuary 21, 2021Five9 CTO and industry veteran Jonathan Rosenberg describes the nature of true multicloud architecture and its benefits.
01132021_MeetingMayhem-AdobeStock_172961544.jpeg Meetings WorkSpace Wednesday: End the Meeting Madness Beth SchultzJanuary 20, 2021Here are tips from our sister site, WorkSpace Connect, on how to address this bane of remote work.
dzm1try.jpg Contact Center & Customer Experience Introducing Cloud Contact Center, Enterprise Style Sheila McGee-SmithJanuary 20, 2021Best-of-breed capabilities, customizable user interface, availability, and scalability are a few defining attributes.
Cybrain__AdobeStock_311339888.jpeg Security Are Supplier Ecosystems Your Weakest Cybersecurity Link? Scott MurphyJanuary 20, 2021Every organization should have cybersecurity practices in place to help mitigate risks.
Teams_AdobeStock_388282306_Editorial_Use_Only_11921.jpeg Vendor News Microsoft Updates Teams for Frontline Workers Ryan DailyJanuary 19, 2021The update includes enhanced sign-in options, a new task publishing feature, admin capabilities, and more.