October: RingCentral #CodeTogether
Continuing on the AI theme, thousands were interested in this tweet from a developer event that RingCentral held in October. Contact center has become a fertile field for AI giants AWS, Google, and Microsoft. This conference session highlighted that companies don’t necessarily need to build their own applications. There are vertical-specific, boutique vendors that have created templates that allow companies to deploy intelligent virtual assistants for voice and chat relatively quickly.
Beyond RingCentral, many contact center vendors have created or acquired orchestration platforms (e.g., Genesys, and Cisco with IMImobile), CPaaS (e.g., Avaya, Vonage, and others), or integration platform-as-a-service offerings (Five9’s Whendu) that allow companies to choose their preferred AI vendor.