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Mila D'Antonio is a principal analyst in Ovum's Customer Engagement Team. She specializes in customer experience, customer loyalty, social media, digital marketing, employee engagement, and the Internet of Things (IoT). Mila provides analysis and insights into contact center management, culture strategies, and digital and traditional marketing engagement.
Prior to joining Ovum in January 2017, Mila was editor in chief at 1to1 Media, where she led the editorial direction of the website and weekly newsletter content. She also led 1to1 Media's two annual awards programs: The Customer Champions Awards and the Customer Experience Excellence Awards.
Mila is a member of the Customer Experience Association (CXPA) and has received industry awards from the Society of Professional Journalists, the American Society of Business Publications Editors, and Folio. She is a graduate of the University of Pittsburgh.