CX_2ANXC3H_1323.jpg Image: Denis Putilov - Alamy Stock Vector AI & Automation Meet Sprinklr Digital Twin Sheila McGee-SmithMay 07, 2024The company described the solution in development that is described as an “AI version of your brand, your teams, and your employees.”
NJR_AdobeStock_248112041_51321.jpeg Vendor News No Jitter Roll: Headset Launches, Latest Acquisitions Ryan DailyMay 14, 2021A look at the latest news from Poly, Epos, Microsoft, Five9, Cisco, and NWN.
Zoom.Immersive.Share_.jpg Video Collaboration & A/V Online Meetings Are Virtually Here to Stay Dave MichelsMay 13, 2021Expect rapid innovations to continue, providing a better experience inside and outside the meeting room.
AdobeStock_333807937_Editorial_Use_Only.jpeg CCaaS Grubhub Powers Through Pandemic on Five9 Platform Beth SchultzMay 13, 2021Flexibility and scalability enabled by CCaaS has helped the company handle crazy customer volumes and workforce growth.
AdobeStock_410984707.jpeg Employee Experience WorkSpace Wednesday: Can Google Make Flexibility Work? Eric KrapfMay 12, 2021Leadership's plan seems sound, but success may hinge on managers.
Visitor-small-video-agent-visitor-and-2guests.png Contact Center & Customer Experience Glance Offers Video CX at the Click of a Button Ryan DailyMay 12, 2021Glance’s embedded video service allows enterprises to add video capabilities into their workflow, websites, and apps.
AdobeStock_168292656.jpeg Contact Center & Customer Experience WFH Increases Productivity? I Just Don’t Buy It Frances HornerMay 12, 2021Believing that your contact center agents are more productive while working from home doesn’t make it so.
51221_Intel_SP-No Jitter-Paitient Sight UI in Use v1.2.jpg Unified Communications & Collaboration Finding the Right Collaboration Solution for Healthcare Brian Cockrell, IntelMay 12, 2021A collaborative practice model, supported by the right collaboration solution, can improve patient outcomes while reducing cost of care.
Call_AdobeStock_366909394_51121.jpeg Contact Center & Customer Experience Call Centers: Thinking Outside the Queue Nicolas De KouchkovskyMay 11, 2021With long hold times still a concern, contact centers should consider leveraging callback and appointment capabilities to improve the customer...
AdobeStock_245562438.jpeg Contact Center & Customer Experience Twilio Flex & Segment: Good Data Powering Customer Intelligence Sheila McGee-SmithMay 11, 2021A look at how companies can benefit by creating a customer data platform and linking it to their contact center, and beyond
AdobeStock_362872878.jpeg UCaaS RingCentral, Verizon Business Team on UCaaS, Networking Beth SchultzMay 10, 2021New partners will target large enterprises with a co-branded offering.
Merger_AdobeStock_193798861_51021.jpeg Contact Center & Customer Experience Aspect Software, Noble Systems Merge to Create Alvaria Sheila McGee-SmithMay 10, 2021Aspect Software's experience with the broader customer experience market will prove key to the future of Alvaria.
AdobeStock_280800711.jpeg Organization & Management When Supply Chain Issues Hit Home Darin WardMay 10, 2021Between the pandemic, chip shortage, and shipping crisis, vendors and IT leaders must keep communicating about their needs — and be patient.
HaaS_Know_Your_Options.jpg Unified Communications & Collaboration Preparing for the Coming Platform Battles Eric KrapfMay 07, 2021The adoption of a hybrid office/remote strategy could push many enterprises toward seeking out a standard collaboration platform.
rudall30_AdobeStock_242863736.jpg Contact Center & Customer Experience No Jitter Roll: Google CCAI for Chat, UCaaS Market Statistics Dana CasiellesMay 07, 2021The latest news from Google Cloud, Zammo, Cisco, Synergy Research, Aryaka, and Juniper Networks
Workplace_5621.png Vendor News Facebook Targets Improved Employee Experience Ryan DailyMay 06, 2021Facebook makes enhancements to its platform, celebrates a Workplace milestone.