Post Archive



February 2015

HP, Aruba Changing Up Enterprise Mobility

Beth Schultz | March 03, 2015 |
The merged entity stands to gain not only in enterprise wireless networking but unified communications as well.

Getting Real About the Cloud

Eric Krapf | March 03, 2015 |
For all the predictions about cloud UC growth, I don't see any indication that anything fundamental is changing.

An Enterprise WebRTC Survival Guide

Irwin Lazar | March 03, 2015 |
During this year’s WebRTC Conference-in-a-Conference at Enterprise Connect 2015, we’ll answer pressing questions about the state of WebRTC today.

The Case for Periodic Infrastructure Reviews

Terry Slattery | March 03, 2015 |
Organizations continue to discover that their infrastructure contains vulnerabilities that can take it down for hours or days. When was your network last reviewed? Why wait for a failure?

Mitel Buys Mavenir: the 'Why' to Be Determined

Michael Finneran | March 02, 2015 |
With zero customer overlap and no apparent synergy, this one has many industry watchers scratching their heads.

Digium Launches Respoke Platform for Developers

Michelle Burbick | March 02, 2015 |
Respoke helps developers more easily add secure communications to Web and mobile applications.

Immersive Telepresence: New Systems for a Declining Market

Brian Riggs | March 02, 2015 |
Super big video conferencing systems may only serve a niche in the enterprise, but that hasn't stopped ongoing development from Cisco, Polycom, and Huawei.

Is Innovation the CIO's 'Old Horse'?

Richard Tworek | March 02, 2015 |
IT can rid its image of being slow and outdated using this six-step lightweight framework for innovation and quick hit results.

The Great Presence Jellybean Challenge

Andrew Prokop | March 02, 2015 |
What would you do to make presence more relevant in the enterprise?

Sponsored Post: Six Simple Ways UC Can Cut Costs and Boost Productivity

Sponsored by Thinking Phones | March 02, 2015 |
Recent studies indicate that an average 600-employee company can expect a 182% ROI in cloud technology over three years. The payback period? Two months.

8 Ways to Take Your Contact Center Global With Cloud

Michelle Burbick | February 27, 2015 |
With the rise of 24x7 customer expectations, businesses can leverage the cloud to improve contact center operations and the overall customer experience.

How to Size Your SIP Trunks

Gary Audin | February 27, 2015 |
Calculating the right amount of bandwidth for SIP trunks is a tricky, but not impossible, undertaking.

3 Ways to Think About WebRTC & Enterprise Video

Beth Schultz | February 27, 2015 |
Wainhouse Research analyst Bill Haskins shares his ideas on where WebRTC video can have an impact in the enterprise.

Managing Against IT & User Snafus

Matt Brunk | February 27, 2015 |
Sometimes the little things that get ignored or overlooked are what lead to big losses.

Engagement Models: Go Digital or Die

Sheila McGee-Smith | February 26, 2015 |
Based on results from its 2015 contact center benchmark, Dimension Data says the tipping point for voice is near.

New Considerations for Old Data Security Wrinkles

Martha Buyer | February 26, 2015 |
As the Internet of Things expands, the FTC issues recommendations on how to keep consumers safe from data breach.

Saving Lives with WebRTC

Mark Fletcher | February 26, 2015 |
It's time to start changing the game, and that's what WebRTC is all about. It's what you want when a human life is on the line.

Business UC Means Mobile & Messaging First

Art Rosenberg | February 26, 2015 |
The old person-to-person business communication game is shifting away from intrusive telephone call connections toward more flexible and manageable messaging options.

Interoperability Angst Diminished

Marty Parker | February 25, 2015 |
As we'll hear at Enterprise Connect 2015, advancement via middleware is just one of the many interoperability breakthroughs for enterprise communications.

Inside a UC RFP

Dave Stein | February 25, 2015 |
Join me at Enterprise Connect 2015 in Orlando as I evaluate proposals for a hypothetical enterprise communications implementation.

September 26, 2018

Join Kevin Kieller, Microsoft UC&C expert, along with Ribbon Communications and Polycom, for an update on Microsoft Ignite, and a focus on critical things you need to know about your voice depl

August 29, 2018

Moving your voice services to the cloud introduces new challenges for 9-1-1 services. These include the need to serve multiple locations, and the increased mobility that comes with having a phone t

August 8, 2018

Artificial intelligence (AI) is becoming a reality for your contact center. But to turn the promise of AI into practical reality, there are a couple of prerequisites: Moving to the cloud and integr

March 12, 2018
An effective E-911 implementation doesn't just happen; it takes a solid strategy. Tune in for tips from IT expert Irwin Lazar, of Nemertes Research.
March 9, 2018
IT consultant Steve Leaden lays out the whys and how-tos of getting the green light for your convergence strategy.
March 7, 2018
In advance of his speech tech tutorial at EC18, communications analyst Jon Arnold explores what voice means in a post-PBX world.
February 28, 2018
Voice engagement isn't about a simple phone call any longer, but rather a conversational experience that crosses from one channel to the next, as Daniel Hong, a VP and research director with Forrester....
February 16, 2018
What trends and technologies should you be up on for your contact center? Sheila McGee-Smith, Contact Center & Customer Experience track chair for Enterprise Connect 2018, gives us the lowdown.
February 9, 2018
Melanie Turek, VP of connected work research at Frost & Sullivan, walks us through key components -- and sticking points -- of customer-oriented digital transformation projects.
February 2, 2018
UC consultant Marty Parker has crunched lots of numbers evaluating UC options; tune in for what he's learned and tips for your own analysis.
January 26, 2018
Don't miss out on the fun! Organizer Alan Quayle shares details of his pre-Enterprise Connect hackathon, TADHack-mini '18, showcasing programmable communications.
December 20, 2017
Kevin Kieller, partner with enableUC, provides advice on how to move forward with your Skype for Business and Teams deployments.
December 20, 2017
Zeus Kerravala, principal analyst with ZK Research, shares his perspective on artificial intelligence and the future of team collaboration.
December 20, 2017
Delanda Coleman, Microsoft senior marketing manager, explains the Teams vision and shares use case examples.
November 30, 2017
With a ruling on the FCC's proposed order to dismantle the Open Internet Order expected this month, communications technology attorney Martha Buyer walks us through what's at stake.
October 23, 2017
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.