CX_AdobeStock_350286710_102121.jpeg Image: Looker_Studio - stock.adobe.com Contact Center & Customer Experience Do We Still Need Human Customer Agents? Yes. Eric KrapfMay 03, 2024Sometimes you need to reason with a vendor’s representative – and AIs don’t do reasoning.
madedee___AdobeStock_295911713.jpeg Cloud Communications Catching Up with Intermedia Dana CasiellesJuly 12, 2021A look at recent portfolio updates from this cloud communications provider
Zoom_AdobeStock_287840434_Editorial_Use_Only_71221.jpeg Team Collaboration Tools & Workspaces Zoom at 10: Where Does It Go From Here? Zeus KerravalaJuly 12, 2021Over the last decade, Zoom has grown from a startup to a market leader. But to continue its growth, it needs to focus on four key areas.
VoIP_AdobeStock_136698102_71221.jpeg Monitoring, Management and Security A Beginner’s Guide to Troubleshooting VoIP Phones Darin WardJuly 12, 2021Focus on the things you can control when troubleshooting VoIP phones, and don't miss an opportunity to interact with your users.
Verizon_AdobeStock_315537538_7921.jpeg Team Collaboration Tools & Workspaces Verizon Takes BlueJeans to the Edge, Updates Mobile App Ryan DailyJuly 09, 2021Moves advance Verizon Business’s mission around video as a service.
Presentation1.jpg Team Collaboration Tools & Workspaces No Jitter Roll: Meeting Device Updates Dana CasiellesJuly 09, 2021The latest news from Microsoft, Salesforce, RingCentral, Ooma, Blustream, QSC, and Mitto
AdobeStock_362566349.jpeg Customer Experience Dial M for… Empathy Eric KrapfJuly 09, 2021Customers have come to expect it. Can your contact center deliver?
Huddle-Biz-01.jpg Team Collaboration Tools & Workspaces Zoom Adds Voice Feature, More Controls to Rooms Service Ryan DailyJuly 08, 2021The Zoom Rooms update includes webinar controls, in-meeting chats, and more.
Vyopta.jpg Unified Communications & Collaboration Vyopta Bolsters Experience Monitoring for Collaboration Dana CasiellesJuly 08, 2021Offers a view on collaboration performance down to a user level, or in aggregate
bizvector__AdobeStock_372672561.jpeg Technology Trends How Are We Doing With 5G? Michael FinneranJuly 08, 20215G deployments and adoption in the U.S. seem to be meeting expectations—move the goalposts 70 yards and call it a touchdown.
Workspace_AdobeStock_200803992_7721.jpeg Employee Experience Workspace Wednesday: Making Employee Experience an IT Priority Ryan DailyJuly 07, 2021Communications technology is providing more ways to connect, but that doesn’t solve the loneliness problem.
AdobeStock_281975526.jpeg Contact Center & Customer Experience NICE Continues Digital CX Buying Spree Sheila McGee-SmithJuly 07, 2021Acquires machine learning algorithm technology for automated human-like conversations
Integrated Security Framework.jpg Security Next-Gen Cybersecurity: a Brave New World Scott MurphyJuly 07, 2021A modern approach to cybersecurity for the cloud and working from anywhere
Genesys_AdobeStock_268787064_7621.jpeg Contact Center & Customer Experience Creating Better Experiences: Genesys Partners on VoC Stephen LeadenJuly 07, 2021Contact centers are embracing the experience economy, and Genesys with its partner Qualtrics are looking to help.
Cisco_AdobeStock_361751013_7621.jpeg Vendor News Cisco Targets DoD with Webex for Defense Ryan DailyJuly 06, 2021This all-in-one collaboration bundle includes calling, meeting, messaging, and other services for U.S. Department of Defense employees.
Андрей Яланский__AdobeStock_239208986.jpeg Contact Center & Customer Experience 5 Considerations for Purchasing a UCaaS/CCaaS Solution Tim ProctorJuly 06, 2021From network readiness to picking a consultant, here’s a guide for your next project; part two of a three-part series.