Technology Trends

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Tech and EX Trends Shaping the Digital Workplace

September 29, 2022

Forrester analyst researches digital workplace trends and clarifies what they mean for your employee experience, communications, and collaboration...

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Unified Communications

Inventories Can Ease the Pain for Communications Infrastructure Pros

Linda Barnes

September 28, 2022

When two companies merge, IT teams will often need to bring telecom services under the same roof — and a comprehensive IT inventory document can help...

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News & Views

Your Telecom Bill Is Going Up – Here's Why

Ron Jensen

September 27, 2022

The taxes and fees rolled into a telecom service package can vary over time.

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SD-WAN

Security and Client-to-Cloud Integration to Shape the SD-WAN Market

Sorell Slaymaker

September 26, 2022

Because the SD-WAN solution is a long-term investment, it pays to research where the best vendors are going, not where they've been.

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Unified Communications & Collaboration

Avaya's Troubles Illustrate the Perils of Change

Tom Nolle

September 26, 2022

A change in how people work, the loss of the first-mover advantage—and a retreat from bold decision-making all contributed to the vendor's current...

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Enterprise Connect

IT/Communications: Looking Beyond Technology

Eric Krapf

September 23, 2022

The need for cross-department collaboration has never been higher, as enterprises move towards their vision of the future of work.

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Cloud Communications

Vonage AI Studio – Have They Cracked the Code with AI?

Jon Arnold

September 21, 2022

Vonage has native capability across all three cloud platforms – CCaaS, UCaaS, and CPaaS – and can grab more market share that way.

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Enterprise Networking

Port Is a Four-Letter Word

Nick Calautti

September 19, 2022

Enterprise networks rarely have a good user experience regarding number portability and porting numbers. Here's how to change that.

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Employee Experience

Add This Missing Ingredient to Your Agent Experience Initiatives

Anand Subramaniam, eGain

September 19, 2022

Make knowledge management an essential part of your recipe for resolving agent experience woes.

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Cloud Communications

Complicating Cloud Communications: What Comes Next?

Eric Krapf

September 16, 2022

While the cloud will remain a key factor post-pandemic, many past IT challenges might resurface in new and old ways.

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Privacy & Compliance

New York Right to Repair Act Changes OEM Repair Landscape

Martha Buyer

September 14, 2022

Expect a wave of laws striking down the restrictions on who can repair equipment.

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Security

Protect Your Voice Network From Fraud

Vivek Kar, & Robert Benlolo, Tata Communications

September 14, 2022

Respectable carriers focus on two areas of fraud protection: protecting customers and suppliers. Here’s how you can do both.

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Enterprise Networking

Apple Leading In Merger Of Satellite and Cellular Networks

Michael Finneran

September 13, 2022

SpaceX and T-Mobile boosted the idea of integrating cellular and satellite networks for ubiquitous mobile broadband worldwide, but Apple will likely...

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Meetings

Meeting Equity Starts With Better Network Connectivity

Dana Casielles

September 12, 2022

Valens Semiconductor Gabi Shriki says that all the A/V tech trends boosting better hybrid meetings start with mastering the fundamentals of network...

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Unified Communications

What Makes a Successful Transition to VoIP

Mike Smith

September 08, 2022

Consider assessment, design, procurement, and implementation to guarantee a successful transition to a voice over Internet Protocol platform.

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Technology Trends