Technology Trends

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What Kind of CX Do Customers Really Want?

October 22, 2021

Many customers still prefer email and voice channels for customer service requests over chatbots. But will that perception shift?

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Unified Communications & Collaboration

RingCentral: Thanks to Partnerships, Poised to Grow With Cloud

Phil Edholm

October 19, 2021

At RingCentral Connect last week, the company highlighted its partner ecosystem and how it aims to leverage it for future success.

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Unified Communications & Collaboration

Webex is New Again

Dave Michels

October 18, 2021

Cisco is primed to discuss the hottest enterprise communications topics and trends, including hybrid work, at next week's WebexOne.

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Unified Communications

The Application Becomes a Platform

Dave Michels

October 14, 2021

RingCentral unites UCaaS and CPaaS.

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Future of Work

Achieving Balance in a Hybrid World, RingCentral Shares Perspective

Ryan Daily

October 13, 2021

RingCentral’s president re-shares its five defining factors for the future and discusses the trends impacting the future of work.

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Contact Center & Customer Experience

Trends in Contact Center Automation

Dana Casielles

October 13, 2021

Contact center vendors discuss customers' attitudes toward automation and lessons learned from their own CX automation deployments.

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Contact Center & Customer Experience

The Future of Agent Workspaces: Choosing the Best Software

Jonathan Barouch, Local Measure

October 12, 2021

To invest in customer relationship management or not? That is the question.

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Team Collaboration Tools & Workspaces

Box Bolsters Collaboration, Security Capabilities at Digital Event

Zeus Kerravala

October 11, 2021

File-sharing company Box embraces work-from-anywhere, customer experience, and cybersecurity trends to build out its platform capabilities.

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Cloud Communications

What’s Next in Cloud Meetings?

Alaa Saayed

October 08, 2021

The answer is memorable and immersive experiences.

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Q&A

Voice Cost Optimization Contracts: Achieve Real Savings

Gary Audin

October 08, 2021

Cloud Age Solutions CEO recommends ways to optimize your enterprise voice costs in part two of this two-part series.

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Unified Communications

4 Key Themes, Takeaways from Enterprise Connect 2021

Ryan Daily

October 05, 2021

Enterprise Connect 2021 featured discussions on the importance of voice, UC platforms, the future of hybrid work, and more.

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Unified Communications

COVID Has Little Impact on the Global PBX Market in 2021

John Malone

October 05, 2021

Enterprises scooped up mobile, presence, video, and other UC applications to improve work-from-home employee productivity.

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Enterprise Networking

Whitepaper: The Modern LAN

October 01, 2021

Rethinking network design for the modern age. Is your LAN ready to support the Internet of Things?

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Technology Trends

Business and Technology Trends: Making Work Better

Scott Murphy

September 29, 2021

Businesses need to embrace a digital transformation methodology that focuses on business adaptation through innovation.

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Future of Work

Return-to-Office 2022: Getting Real About Hybrid Work

Blair Pleasant

September 28, 2021

As we progress to the next stage of hybrid work, organizations must think more long-term and strategically rather than tactically.

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Technology Trends