Technology Trends

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Team Collaboration

Salesforce Buys Slack: Now What?

Irwin Lazar

December 01, 2020

Three ways Salesforce might take advantage of Slack.

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Technology Trends

2021: 5 Collaboration Technology and Market Predictions

Irwin Lazar

November 30, 2020

2020 was a year of unprecedented global disruption, but 2021 will likely usher in a new normal of hybrid work.

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Security

Information Sharing: Smart Move?

Gary Audin

November 27, 2020

A threat intelligence specialist explains the pros and cons.

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Contact Center & Customer Experience

Outbound Evolution: From Predictive to Conversational

Sheila McGee-Smith

November 25, 2020

Acqueon has transformed predictive dialing for omnichannel cloud contact centers.

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UCaaS

The Need for Speed in UCaaS

Dave Michels

November 25, 2020

Automated testing is a critical step toward rapid innovation.

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Contact Center & Customer Experience

Quality CX: What Your Brand Needs to Provide Right Now

Matthew Clare

November 24, 2020

Those that work to meet the new needs of consumers with empathy, care, and concern will emerge from this recession stronger.

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Enterprise Networking

Preparing for a Permanent Teleworking Environment

James McInroe

November 23, 2020

How SD-WAN and SASE can address the connectivity and security needs of permanent WFH employees

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SIP/SIP Trunking

Customers Say: 8x8 Towers Above SIP Trunking Competitors

John Malone

November 20, 2020

Eastern Management Group satisfaction study finds 8x8 may be the best wholesale SIP trunking supplier.

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Best Practices

Disaster Recovery ROI: How to Prepare

Gary Audin

November 20, 2020

You must calculate the costs of different failures to justify your DRP solution.

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Monitoring, Management and Security

Masergy Boosts SD-WAN Service with SASE

Ryan Daily

November 18, 2020

Taps Fortinet and BitGlass for necessary security technologies.

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AI & Automation

RPA: Time to Automate Communication Processes for Value

Marty Parker

November 17, 2020

Robotic process automation offers the potential of significantly improving communication-centric functions — and not just inside the contact center.

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Technology Trends

Augmented Reality: 2020’s Star on the Rise

Mila D'Antonio

November 16, 2020

In a contactless world, AR comes into focus as a powerful tool to enhance customer experience.

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UCaaS

No Jitter Roll: UCaaS Partnership, Meetings Technology

Dana Casielles

November 13, 2020

The latest scoops from RingCentral, BT, Talkdesk, Panopto, ClearOne, and Envoy.

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UCaaS

Enterprise IT Execs Swap COVID-19 Strategies

Dana Casielles

November 12, 2020

During a recent Fuze customer panel, IT execs across verticals addressed the WFH transition, challenges, and resolutions.

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Contact Center & Customer Experience

Can Google Voice Serve an Enterprise? (Part 1 of 2)

Darin Ward

November 11, 2020

Google Voice offers centralized license management regardless of location, end user advantages, and gone are the days of micromanaging licenses.

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Poll

Do you believe enough is being done around diversity & inclusion in your enterprise?

Yes, my enterprise is doing everything it can to create a diverse, inclusive workplace

40%

I don't know how my enterprise approaches diversity and inclusivity

No, my enterprise isn't doing enough in terms of diversity and inclusion, though it has made an effort

30%

No, my enterprise isn't addressing the issue

30%

Total votes: 10

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Technology Trends