Technology Trends

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RingCentral Continues Its Roll, Partnerships Pay Off

August 05, 2021

RingCentral’s latest financial results show partnership offerings are finding adoption, and hybrid work is here to stay.

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Cloud Communications

UC Industry Wakes Up to Frontline Moment

Phil Edholm

August 05, 2021

Beyond the hybrid office, frontline communication and collaboration tools will be a major theme heading into 2022.

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Contact Center & Customer Experience

Vonage’s UCaaS + CCaaS Journey: CEO Reflects on Strategy

Sheila McGee-Smith

August 03, 2021

Three years before Zoom and Five9, Vonage bought contact center provider NewVoiceMedia and created its own combined offering.

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Team Collaboration Tools & Workspaces

Virtual and Augmented Reality's Ascension as Collaboration Tools

Tom Brannen

August 03, 2021

In part one of this two-part series, I will focus on virtual reality as a collaboration tool and why it differs from existing traditional...

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Enterprise Connect

Bring (or Build) Your Own Platform?

Eric Krapf

August 02, 2021

You’ll need to get down in the weeds to figure out which makes the most sense for your organization.

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Unified Communications & Collaboration

Unpacking Zoom’s Plan to Acquire Five9

Ryan Daily

July 29, 2021

Omdia analysts delve into what bringing UCaaS and CCaas together might mean for the larger industry.

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UCaaS

3 Ways to Integrate Contact Center Functionality into Microsoft Teams

Brent Kelly

July 28, 2021

Microsoft doesn’t have its own contact center, but that doesn’t mean you can’t integrate one into its UCaaS platform.

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E-911

Implementing E911 On-prem: Automatic Location Identification

Ted Mallires

July 28, 2021

Learn how to provide the critical dispatchable location information required by RAY BAUM’s Act and other similar legislation.

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UCaaS

The Rise of BYOC: Large Enterprises Shouldn’t Miss Out

Irwin Lazar

July 27, 2021

The “bring your own carrier” model allows UCaaS adopters to separate call control from PSTN connectivity, potentially providing lower costs and...

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UCaaS

RingCentral, Bandwidth Forge BYOC Partnership

Dave Michels

July 27, 2021

Modularization of UCaaS services is emerging as the new best-of-breed opportunity, as evidenced in this latest example of the decoupling of carrier...

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Digital Transformation

Consolidation, Platforms, and the Future of the Industry

Eric Krapf

July 23, 2021

Whether aimed at elevating a platform play or moving into the collaboration space, industry consolidation is following in the pandemic's wake, a...

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UCaaS

UCaaS Pricing: Are Consumption-based Models a Con?

Dave Mailer

July 21, 2021

If you are not careful, consumption-based models can end up costing more than traditional capex-based options! Here’s how to make sure they work for...

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Contact Center & Customer Experience

A Guide to Understanding the Omnichannel CX

Jeff Gallino, CallMiner

July 21, 2021

Three best practices for organizations looking to create omnichannel customer experiences that meet the high expectations of today's digital consumers