Technology Trends

AdobeStock_413528149.jpeg

Telemarketing Robocalls Will Decline

March 04, 2021

Congress and FCC implement new rules to clamp down on deceitful voice service providers that display deceptive caller identification (caller ID)...

Akarawut____AdobeStock_412014697.jpeg

UCaaS

UCaaS: Tailored for Your Vertical Use Case

Dana Casielles

March 04, 2021

Fuze becomes latest in UCaaS to create vertical-oriented platforms. What’s the business value?

AdobeStock_327257834.jpeg

CPaaS

Taking the Pain Out of Vaccination Process

Dana Casielles

March 02, 2021

IntelePeer, others develop offerings aimed at vaccine administration efforts.

You_AdobeStock_386873974_22521.jpeg

Someone holding a graphic of a group of people

Unified Communications

The Next Big Thing in UCaaS: You!

Dave Michels

March 01, 2021

As managers and supervisors struggle to monitor remote employee productivity and efficiency, UCaaS vendors are responding with built-in and...

Prostock-studio_AdobeStock_393108653.jpeg

Unified Communications & Collaboration

No Jitter Roll: In-App Calling for Salesforce, AI Funding

Dana Casielles

February 26, 2021

The latest news from RingCentral, Otter.ai, Ujet, Poly, and EPOS.

020321_HybridWork_377567094.jpeg

Photo showing virtual meeting with some people in office others remote

Video Collaboration & A/V

Is the Video Boom Just Beginning?

Eric Krapf

February 26, 2021

Evidence suggests “yes” is the answer, and the implications for the enterprise will be considerable.

AdobeStock_381778936.jpeg

Future of Work

The Hybrid Workplace: New Opportunities for Collaboration

Jon Arnold

February 23, 2021

We explore three key WFH themes, business challenges, and vendor opportunities in part two of this two-part series.

Song_about_summer_AdobeStock_379987798.jpeg

Security

Here’s an Update on Cybercrime and Ransomware

Martha Buyer

February 22, 2021

Spoiler alert, the news isn’t good.

AdobeStock_234316711.jpeg

CCaaS

Contemplating CCaaS? Consider These Issues

Dave Michels

February 22, 2021

CCaaS evaluations are easier when you start with some philosophical boundaries.

Bose_VideobarVB1_Conf Device_Under Mount.jpg

Product News

No Jitter Roll: SD-WAN Portfolio Expansion, Video Devices

Dana Casielles

February 19, 2021

The latest news from Verizon Business, Poly, Bose, TPx, and Sinch.

Feodora__AdobeStock_302967830.jpeg

Conferencing

WFH Conferencing: Fine Tune Your Virtual Connection

Molly Zraik

February 10, 2021

Elevate your remote video calls and virtual presence by making these changes to your network, device, and environment.

wolterke_AdobeStock_278828065_Editorial_Use_Only.jpeg

Contact Center & Customer Experience

Anywhere365 Connects Contact Centers to Microsoft Teams

Sheila McGee-Smith

February 10, 2021

Dialogue Cloud recently became the first cloud contact center solution certified for Microsoft Teams. Here we take a closer look at Anywhere365.

Nureva__NJR Image.jpg

APIs & Embedded Communications

No Jitter Roll: RingCentral API Updates, AI Funding

Dana Casielles

February 05, 2021

The latest news from RingCentral, Microsoft, Mitel, Nureva, Cresta, Deepgram, and Verint.

020421_Cloud_186141267.jpeg

Cloud Communications

How Will Distributed Cloud Impact Communications?

Eric Krapf

February 05, 2021

Learn the answer at the upcoming Enterprise Connect virtual event, Communications & Collaboration: 2024.

020421_Agents_351943412.jpeg

Contact Center & Customer Experience

The Redesigned Contact Center: Must-Haves for Success

Robin Gareiss

February 04, 2021

Based on Metrigy research, a look at the evolving workplace, remote agent management, and key empowering technologies

1
2
3
4
5
6
7
8
9
…
next ›
last »

Search form

Technology Trends