Technology Trends

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Networking the Metaverse: Exploring VR, AR Requirements

January 18, 2022

Understanding the similarities and differences between VR and AR technologies will be crucial in preparing your network for the metaverse.

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Technology Trends

Good Old POTS is Going Away. Is Your Organization Prepared?

Phil Edholm

January 13, 2022

The FCC will allow carriers to stop selling copper telephone lines, which means your fire and security systems may need to migrate soon.

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Contact Center & Customer Experience

AI the Hottest CCaaS Trend for 2022: Here’s Why

Jen Jackson, Dialpad

January 13, 2022

We can look forward to seeing more informed and empowered agents in addition to a better experience for customers calling into contact centers.

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Unified Communications & Collaboration

2022: The Year Microsoft Teams Becomes Hyperconnected

Kevin Kieller

January 12, 2022

Sometime in 2022, Microsoft will get shared channels right, and in doing so, will spur much wider and deeper ongoing collaboration.

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Contact Center & Customer Experience

Vonage Explains Why Video Is Here to Stay

Dana Casielles

January 12, 2022

CMO explains why the demand for integrated, embedded, and programmable capabilities will continue to rise as the emphasis grows on customer...

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Technology Trends

Comms & Collaboration 2022: 5 IT Trends to Watch

Ryan Daily

January 11, 2022

Many of the hybrid work and customer experience trends started in 2021 will carry over to 2022 with some caveats.

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Enterprise Connect

Rolling With the Punches in 2022

Eric Krapf

January 07, 2022

At Enterprise Connect, peer discussion sessions will focus on the IT pain points and tackling tough issues from hardware shortage to staffing issues.

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Contact Center & Customer Experience

Contact Centers: Succeeding Amidst The Great Resignation

Sheila McGee-Smith

January 07, 2022

Executives from Estee Lauder and Realtor.com discuss issues and tactics for retaining and hiring new agents.

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Meetings

Keep A Close Eye on Meeting Equity in 2022

Irwin Lazar

January 06, 2022

Spend time with your meeting app and hardware vendors to understand how they’re addressing meeting equity now and in the future.

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Unified Communications

Avaya Engage Shines Spotlight on Experience Builders

Zeus Kerravala

January 06, 2022

At its 2021 Engage event, Avaya shared how to create unique experiences with its Experience Builders program.

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CPaaS

Solving the IT Leader’s CPaaS Build vs. Buy Dilemma

Dave Jennings, imimobile

January 06, 2022

Enterprises will look to centralize the management of their CPaaS applications and journeys – the can choose to build or buy the platform that does...

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Unified Communications

2022 UC Outlook: 15 Projections, 3 Vendors to Watch

John Malone

January 05, 2022

Ericsson, 8x8, and Lumen are unified communications companies to watch amid economic, social, and digital disruptions based on survey results.

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Regulation

Don’t Ignore New 911 Compliance Regulations for 2022

Melissa Swartz

January 05, 2022

Phase two of RAY BAUM’s Act is effective Jan. 6, 2022—are you ready?

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Contact Center & Customer Experience

Enriching Human Connections with AI

Huiyan Wong, Genesys

January 05, 2022

AI empowers people to build and maintain relationships by delivering empathy in every interaction. When CX leaders deploy AI with empathy as a...

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Team Collaboration

The Metaverse Might Make the World a Computer

Tom Nolle

January 04, 2022

How that happens will revolutionize both computing and networking. But from a technical perspective, it’s complex for three reasons, outlined here.

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Technology Trends