Technology Trends

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Avaya Professionals at Texas Tech Improve Campus Safety

Richard Westlund, International Avaya User Group

December 05, 2019

How the university combined an Avaya-based E911 system and a configuration and management solution from IR Prognosis to all but eliminate bad calls

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Cloud Communications

7 Telecom Tactics for a Tremulous Terrain

Marty Parker

December 03, 2019

A look back at how cloud has dominated the telecom market in 2019, and what IT leaders can do to ready themselves for a cloudy 2020

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Video Collaboration & A/V

Raising the Bar in Huddle Rooms

Brent Kelly

November 20, 2019

A closer look at the technical specs of some of the most popular "huddle room" ready video collaboration bars

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Contact Center & Customer Experience

Emotional AI: Unlocking VoC with Sentiment Analysis

Jeff Gallino, CallMiner

November 19, 2019

Discover why actionable insights on customers’ emotions and sentiment are essential for customer experience success.

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Contact Center & Customer Experience

2019, the Year CX Became More Tangible?

Nicolas De Kouchkovsky

November 19, 2019

The long-touted opportunity for customer service to evolve from being a cost center to become more strategic may very well be upon us.

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E-911

Is Your Microsoft Teams Deployment E911 Ready?

Irwin Lazar

November 07, 2019

Enhancements to Microsoft Teams’ native capabilities as well as available SIP services will enable compliance with new regulations.

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Video Collaboration & A/V

A New Day for Cisco – Microsoft Video Interop

Brent Kelly

November 06, 2019

Are we entering a new era of collaboration between the two biggest collaboration platform providers?

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Video Collaboration & A/V

Lifesize ‘Huddles Up’ with Freemium Offer

Ryan Daily

November 05, 2019

Lifesize is looking to increase its footing in huddle spaces and to grow videoconferencing adoption.

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Vendor Strategy

Cisco, Microsoft Surprise on Interoperability Effort

Beth Schultz

November 04, 2019

With a nod to improving mutual customers’ meeting experiences, the two outline plans to allow respective room systems and meeting services to work...

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Vendor Strategy

Vonage Solidifies Platform Story

Beth Schultz

November 04, 2019

Emphasizes unified cloud communications with new branding and logo, and launch of native video meetings and conversation APIs.

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Contact Center & Customer Experience

4 Ways to Ensure a Successful Analytics Tool Integration

Gary Audin

November 01, 2019

Data analytics can deliver insights that raw data can mask. But, what factors should enterprises consider before integrating?

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Digital Workplace

Do You Recognize the Face of the Modern Workforce?

Mark Roberts

November 01, 2019

It’s marked by change and mobility, two themes aligned with the need for teams to collaborate.

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AI & Automation

Humanizing Collaboration: AI’s Next Frontier?

Dave Michels

October 31, 2019

While AI promises a world of sci-fi wonder, a new paradigm based on blending machine and human capabilities might be the key to the future of...

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Technology Trends

5 UCC Trends Taking Root This Fall

Blair Pleasant

October 29, 2019

UCC providers are leveraging partner ecosystems, broadening their product lines, and creating innovative offerings to attract enterprises to their...

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Contact Center & Customer Experience

12 Ways to Make Customer Journeys Actionable

Mila D'Antonio

October 21, 2019

Building a customer journey management practice in today's enterprise requires a more holistic and actionable approach.

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Technology Trends