Technology Trends

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Zoom Hops on HaaS Trend

July 07, 2020

Hardware-as-a-service programs like those now available from Zoom might provide a quick, lower-cost way to deploy collaboration devices.

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Cloud Communications

No Jitter Roll: Cloud PBX Integration, UCaaS Expansion

Dana Casielles

July 03, 2020

The latest announcements from RingCentral, Avaya, Facebook, UJET, Revation Systems, and IntelePeer

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Video Collaboration & A/V

The Huddle What?

Ryan Daily

July 02, 2020

One IT analyst’s view on how COVID-19 precautions will impact meeting spaces

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Contact Center & Customer Experience

Tips for Practical Post-Pandemic Planning

Marty Parker

June 30, 2020

A quick preview into creating strategies for post-pandemic planning, implementation, and success in the upcoming Enterprise Connect Digital workshop.

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Team Collaboration

Slack Connect: The Next Step in Slack's Challenge to Email

Angela Ashenden

June 30, 2020

Slack is betting big on continued viral adoption and its new cross-organization channels.

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Cloud Communications

What Does Cloud-Native Even Mean?

Tom Nolle

June 30, 2020

Containers, microservices, serverless, and cloud-native are the terms of the day. But are they universally understood?

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Team Collaboration

How Technology Can Enable Collaboration for the ‘Next Normal’

Mark Roberts

June 29, 2020

A recent The Harris Poll survey shines a light on how workers are coping with the new normal, and how enterprises can prepare for the “next normal.”

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Team Collaboration Tools & Workspaces

It’s Time to Fix Email

Dave Michels

June 29, 2020

Find out what developments happened this month that could curtail our use of this historical messaging system.

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Security

EC20 Innovation Showcase on Track… and Just in Time

Dave Michels

June 26, 2020

Assuring the security and privacy of communications and collaboration data is more important now than ever

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Cloud Communications

Crucial Tips for Reviewing UC, Contact Center Contracts

Gary Audin

June 26, 2020

Switching to the cloud? Learn how to avoid hidden liabilities, vague service level agreements, and penalty clauses in your contract.

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SIP/SIP Trunking

4 SIP Trunking Vendors Enterprises Prefer and Why

John Malone

June 25, 2020

In a new Eastern Management Group customer study, all large enterprise customers surveyed would recommend these SIP providers to a friend.

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Contact Center & Customer Experience

Why Contact Centers Must Harness UCC for New Normal

Todd Carothers

June 25, 2020

As organizations shift from physical to virtual contact centers, use of advanced, customizable UCC softphones can provide a critical catalyst.

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Cloud Communications

Cisco Enters SASE Market on Its Own Terms

Zeus Kerravala

June 24, 2020

Cisco might be late to the SASE game, but it’s still very much the first inning.

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Cloud Communications

Consulting for Cloud Services: The Why and How

Dennis Bell

June 24, 2020

Engaging the right consulting expertise can help ensure project success.

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AI & Speech Technologies

Automated Speech Recognition: On the Brink of Revolution

Beth Schultz

June 24, 2020

When innovations in new models and computational optimizations bring prices down, watch for this technology to have real impact, Five9 CTO says.

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Technology Trends