Watch Keynotes, General Sessions & Fireside Chats From Enterprise Connect in Orlando! | WATCH ON DEMAND
5G_774.png Mobility 5G: Three Areas to Watch Michael FinneranApril 18, 2019While 5G is not yet delivering a life-altering experience, there are some key developments that will have a more immediate impact on enterprise...
AIAgent_774.png Contact Center & Customer Experience 7 Ways to Make Your Google CCAI Deployment Successful Callan SchebellaApril 17, 2019Things to keep in mind as your enterprise looks to leverage artificial intelligence capabilities in the contact center
Collaboration_PuzzlePieces_774.png Team Collaboration Tools & Workspaces Slack Fires Up Office 365 Integrations Michelle BurbickApril 09, 2019Rolls out 'little improvements' that can result in more productive time for employees
videoconferencing.jpg VCaaS Highfive, BlueJeans, Lifesize Talk Growth Beth SchultzApril 08, 2019Cloud video is a hot market, and nobody wants to be left out of the discussion.
EC19_Breezeway_774.png Industry News From APIs to UC: Rounding Up the News from EC19 Michelle BurbickApril 02, 2019Catch up on announcements that came out of the enterprise communications industry's biggest event.
Workspace_Connect_vert_4C-774W.png Future of Work WorkSpace Connect: Uniting People, Places, Technology Beth SchultzApril 02, 2019IT, A/V, facilities, real estate, HR, and other groups must come together to develop cohesive, worker-centric workplaces -- and we’re here to help.
Web_Communications_774.png WebRTC WebRTC Still a Journey, Not a Destination Tsahi Levent-LeviMarch 28, 2019In 2019, there's still no one-off-and-we're-done approach to WebRTC -- yet.
thought-2123970__340.jpg Vendor Strategy VC Firm Decibel to Give Cisco Innovation Sounding Board Zeus KerravalaMarch 26, 2019This independent entity will focus on early state investments, giving Cisco view into the future of technology.
Speech Technologies Speech Analytics on Your Horizon Gary AudinMarch 22, 2019If you haven’t studied speech analytics for your business, you need to start now -- or be left behind.
AI_CallMiner.png AI & Speech Technologies Organizing Data with AI for Better Speech Analytics Insight Steve ChirokasMarch 21, 2019Much of the value AI delivers within a speech analytics solution comes from its ability to perform categorization with machine learning.
videocollaboraton_774.png Video Collaboration & A/V Top Video Collab & AV Trends to Watch for at EC19 Michelle BurbickMarch 15, 2019Video track chair Ira Weinstein talks big picture trends.
contactcenter_agent_774.png Contact Center & Customer Experience Contact Center: More Options, More Complexity, More Confusion Cheryl HelmMarch 13, 2019If all vendor technologies have their positives and negatives, how does your enterprise find the solution that's right for you?
Zeus_AI.jpg AI & Automation AI in the Contact Center: Improving the Human Touch Zeus KerravalaMarch 11, 2019No matter how smart machines are, business-to-customer interactions still require the human touch.
AI & Automation AI in the Enterprise: Matter of Ethics? Martha BuyerMarch 06, 2019Putting artificial intelligence to work for your business requires more than just a technical understanding.
Hosted Communications RingCentral 2018 Winner: Hosted PBX Customer Satisfaction John MaloneFebruary 28, 2019Eastern Management Group customer study pits vendors of hosted PBX against premises PBX systems.
