Technology Trends

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Cloud Communications

Combating Shadow IT Once-and-For-All

Gary Audin

April 03, 2020

Learn how to mitigate the risks and build trust with IT.

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Team Collaboration

How Slack Is Embracing the New Work-from-Home Norm

Ryan Daily

April 02, 2020

In an Enterprise Connect Virtual keynote presentation, Slack announced a Teams calling feature and discussed the new norm of communications and...

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Digital Workplace

7 Tips for Improving Video Meetings

Ryan Daily

March 31, 2020

Remote video meetings are on the rise amid the COVID-19 pandemic. Here’s how to make the best of them.

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Technology Trends

WFH Watchpoints: Remote Working in Times of Crisis

Ryan Daily

March 30, 2020

During a Zoom webinar, CIOs debated how to deliver secure remote solutions during the COVID-19 crisis.

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Photo ilustration showing global work from home

VCaaS

Tools for the Times: What Works When Working from Home

Brent Kelly

March 26, 2020

Practical tips on video collaboration and personal behavioral practices that will help employees get work done, avoid loneliness, and stay productive...

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Screen grab of LinkedIn posts referenced in article

UCaaS

RingCentral, Partners, Customers: We Are All in This Together

Sheila McGee-Smith

March 25, 2020

How two organizations have moved forward with telemedicine and distance learning in this time of crisis

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Photo showing contact center agent working from home

Contact Center & Customer Experience

Work-at-Home Agents to the Rescue

David Wasserman, NICE

March 25, 2020

As COVID-19 shuts down contact centers, cloud-based technology becomes critical for continued customer service and support.

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Contact Center & Customer Experience

Is Cloud the Answer?

Melissa Swartz

March 25, 2020

Deciding on a cloud solution amidst the COVID-19 crisis might require some extra considerations.

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Unified Communications & Collaboration

WFH as a Lifestyle: Are We Ready?

Tom Nolle

March 24, 2020

Without the contextual framing of communications and information tools, we might be missing the bigger WFH picture.

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Vendor News

No Jitter Roll: Video Collab Startup, COVID-19 Offers

Ryan Daily

March 20, 2020

The latest news from videoconferencing startup Jamm, TrueConf, Intermedia, NWN, NTT, Ribbon, and Cato Networks.

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Team Collaboration

Microsoft Celebrates 3 Years of Teams With Enhancements

Ryan Daily

March 20, 2020

Capabilities like noise suppression, pop-out chat windows, offline support, and more are coming to Teams later this year.

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Technology Trends

COVID-19's Long-term Impact on Remote Work and Learning

Roopam Jain

March 19, 2020

A look at how the coronavirus has permanently changed the way we work and learn

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Internet of Things

IoT in Action: From Homes to Enterprises

Tom Brannen

March 16, 2020

Used properly, IoT devices can provide a proactive approach to addressing service issues and customer service requests.

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AI & Automation

Global CX Trends: Voice Communications are Here to Stay

Gary Audin

March 13, 2020

Contact centers will slowly replace some agents with IVR and AI systems, but not all will disappear.

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SD-WAN

Is SD-WAN 2.0 Right Around the Corner?

Ryan Daily

March 10, 2020

Security and automation are two paths for SD-WAN’s future.

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Technology Trends