Technology Trends

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Contact Center & Customer Experience

Contact Center: How 2022 Developments Will Shape 2023

Sheila McGee-Smith

January 03, 2023

Three industry changes from 2022 will set the stage for the contact center market in 2023.

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Contact Center & Customer Experience

CX Outlook and Predictions for 2023

Robin Gareiss

January 03, 2023

CX technology investments should increase in the new year, as enterprises use the tools to address challenges like addressing labor shortages and...

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Unified Communications & Collaboration

UC in 2023: 5 Predictions for the New Year

Irwin Lazar

January 02, 2023

The UC market will continue to rapidly evolve due to hybrid work needs and economic challenges.

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Unified Communications & Collaboration

No Jitter Roll Year in Review: July to December 2022

Lisa Schmeiser

December 30, 2022

Whiteboard capabilities spread across collaborative platforms and contact centers continue to lean hard into AI features.

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Contact Center & Customer Experience

CX Update: How AI, Data, CCaaS Are Coming Together

Eric Krapf

December 16, 2022

Enterprise Connect 2023 will look at how organizations can better leverage AI and data to improve the customer experience.

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AI & Speech Technologies

What ChatGPT Can Tell Us About the Future of AI in the Enterprise

Eric Krapf

December 09, 2022

While ChatGPT is all the rage today, enterprises have steadily been building their use of AI-powered tools, especially in the area of customer...

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Team Collaboration Tools & Workspaces

DECT Is the New Black, Microsoft Teams Integration

Julien Bertheuil

December 07, 2022

More enterprises are looking to integrate their Microsoft Teams environment with DECT devices to empower frontline workers.

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UCaaS

Elevate Your Employee Experience with UCaaS

Gaurav Anand, Tata Communications

December 07, 2022

Collaboration technology can elevate the employee experience for hybrid and remote workers.

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Enterprise Networking

Embracing The Culture Change of Network Automation

Terry Slattery

December 05, 2022

Adopting network automation requires the network design and operations teams to undergo a significant cultural shift. What must change and why?

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Unified Communications & Collaboration

No Jitter Roll: 8x8 Removes Sipes as CEO; RingCentral Releases DaaS Offering

Ryan Daily

December 02, 2022

In this No Jitter Roll, we cover the latest news from 8x8, RingCentral, T-Mobile, and Ooma.

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Unified Communications & Collaboration

Metaverse Slowly Becoming a Reality

Tom Brannen

December 01, 2022

Meta and Engage VR give us a glimpse into what the metaverse will likely evolve into in the next decade.

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Unified Communications

Copper Going Away Presents Another Challenge

Bill Svien

November 30, 2022

What to do with enterprise 911 when plain old telephone services and primary rate interfaces go away?

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Customer Experience

Adopt New Behaviors to Become a Future CX Leader

Harry John, [24]7.ai

November 30, 2022

The customer experience leader of the future must embrace digital transformation, be data-driven, and always put the customer first.

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Industry News

AWS Ups Its Sustainability Efforts at Re:Invent 2022

Zeus Kerravala

November 29, 2022

Cloud computing leader announces key goal on water efficiency for data centers

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Cloud Communications

Questioning the Cloud Value Proposition

Tom Nolle

November 29, 2022

Cloud benefits are under the microscope as some people question them during challenging economic times.

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Technology Trends