Technology Trends

June 13, 2019

Team collaboration applications have achieved critical mass, but achieving success takes some work.

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Video Collaboration & A/V

The Future of UCaaS Can be ‘Seen’

Dave Michels

May 28, 2019

After decades of delays, video has arrived, and is becoming the new voice.

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Video Collaboration & A/V

Why Did Vidyo’s Bubble Burst?

Zeus Kerravala

May 28, 2019

Once high flying in a hot market, this video software provider ended up selling for roughly two-thirds its value.

UCaaS

‘XaaS’ Has a Role to Play in a Multi-UCaaS World

Sorell Slaymaker

May 23, 2019

More and more enterprises are utilizing multiple cloud UC platforms. This is driving IT crazy.

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Technology Trends

Who Can I Turn To?

Tom Nolle

May 21, 2019

As IBM/Red Hat and Dell/VMware exert their influence, CIOs could see ecosystemic IT once more on the rise.

Contact Center & Customer Experience

Virtual vs. Live Agents: Working Through the Math

Richard Dumas

May 15, 2019

As customers demand more sophisticated self-service options, contact center providers are finding value in virtual agents.

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Unified Communications

Isn’t It Time HD Voice Was Standard?

Michael Finneran

May 14, 2019

Forget meaningless incremental feature improvements. We need to make high-definition voice available everywhere.

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Digital Workplace

Highlighting the Importance of Work Management

Zeus Kerravala

May 10, 2019

Work management provider Workfront wants to help users understand the state of projects and processes “at the seams” between business tools.

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Future of Work

Is Your Office Built for the Future of Work?

Roopam Jain

May 09, 2019

Workplace innovation and redesign will become critical success factors moving forward.

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Team Collaboration

Team Collaboration: Integration or Standardization?

Beth Schultz

May 01, 2019

Enterprise IT execs weigh in on the best approach to take when “tribal fires” flare up around team collaboration tools.

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Mobility

5G: Three Areas to Watch

Michael Finneran

April 18, 2019

While 5G is not yet delivering a life-altering experience, there are some key developments that will have a more immediate impact on enterprise...

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Contact Center & Customer Experience

7 Ways to Make Your Google CCAI Deployment Successful

Callan Schebella

April 17, 2019

Things to keep in mind as your enterprise looks to leverage artificial intelligence capabilities in the contact center

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Team Collaboration Tools & Workspaces

Slack Fires Up Office 365 Integrations

Michelle Burbick

April 09, 2019

Rolls out 'little improvements' that can result in more productive time for employees

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VCaaS

Highfive, BlueJeans, Lifesize Talk Growth

Beth Schultz

April 08, 2019

Cloud video is a hot market, and nobody wants to be left out of the discussion.

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Industry News

From APIs to UC: Rounding Up the News from EC19

Michelle Burbick

April 02, 2019

Catch up on announcements that came out of the enterprise communications industry's biggest event.

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