Technology Trends

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Contact Center & Customer Experience

Cresta Cruises Into the Contact Center with Agent AI

Dana Casielles

September 17, 2020

Discover how this AI startup is guiding agents on what to say and do at each turn of a conversation.

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Enterprise Networking

Preparing Your Network for More Video

Denise Iverson

September 17, 2020

Video has become the lifeline of business and will remain a critical enabler going forward. Plan now to prevent video bandwidth demands from taxing...

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Cloud Communications

Cloud Mapping Can Transform Your Business

Chuck Vondra

September 16, 2020

But beware of the challenges you may encounter during the migration process.

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Digital Workplace

Optimizing Workplace Communication in the ‘Now of Work’

Anurag Lal

September 15, 2020

Today’s digital collaboration needs to be mobile, secure, and contextual.

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Unified Communications & Collaboration

Reassess. Establish Partnerships. Consolidate.

Blair Pleasant

September 15, 2020

Vendors must cast old strategies and roadmaps out the window, actively reassess product portfolios, partnerships, and more to adapt to tough times.

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Unified Communications

UC Has Become Meaningless: Here’s Why

Dave Michels

September 14, 2020

The distinctions between unified and integrated communications have become blurry.

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Digital Workplace

Where Telephony Still Matters (and Where It Doesn’t)

Eric Krapf

September 14, 2020

Today’s focus may be on video and team collaboration, but telephony is still a necessary part of any enterprise collaboration platform.

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Contact Center & Customer Experience

Ensuring Customer Satisfaction with Visual Engagement

Tom Martin

September 14, 2020

What can other enterprises learn from the financial sector's use of visual engagement tools to improve the customer experience during COVID-19?

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Mobility

Behold the First 5G iPhone

Michael Finneran

September 11, 2020

Not surprisingly, the next generation iPhone will feature 5G, but the price it brings may come as a shock.

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Best Practices

Business Doesn’t Stop for COVID

Gary Audin

September 11, 2020

See how one technology and managed services provider responded to the pandemic and how its helping customers meet their business goals.

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UCaaS

Mid-Market and Enterprise Vote Atos Unify as Best PBX

John Malone

September 10, 2020

The Eastern Management Group explains why Atos Unify receives thumbs-up in competition among 33 UC providers for businesses with more than 300...

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Contact Center & Customer Experience

Respond, Adapt, Thrive!

Sheila McGee-Smith

September 10, 2020

Twilio worked with a local government to do just that by deploying a voice and SMS for contact tracing solution in less than 30 days.

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Employee Experience

WorkSpace Wednesday: Modeling Your Office Return

Beth Schultz

September 09, 2020

Connected, collaborative workspaces are just as important as ever — and here’s one way of ensuring a fair return-to-office strategy.

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BCStrategies

Build Technical Skills with Microsoft and Google

Marty Parker

September 08, 2020

Both have launched free and paid technical skill-building programs, but what impact will this have on traditional education?

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AI & Speech Technologies

Understand the Value of Voice Biometrics Basics

Gary Audin

September 04, 2020

It can be a boost for contact center security with secure customer authentication and contact center fraud prevention.

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Technology Trends