CX_AdobeStock_350286710_102121.jpeg Image: Looker_Studio - stock.adobe.com Contact Center & Customer Experience Do We Still Need Human Customer Agents? Yes. Eric KrapfMay 03, 2024Sometimes you need to reason with a vendor’s representative – and AIs don’t do reasoning.
thumbnail.png Contact Center & Customer Experience Deliver Consistent Experience Across Your Digital Channels Lenore Files, TwilioJune 14, 2021The strategy involves integrating all channels into one user interface, instead of keeping them all separate.
Yanawut Suntornkij__AdobeStock_206658266.jpeg Cloud Communications Understanding Ribbon Connect for Microsoft Teams Direct Routing Brent KellyJune 14, 2021A closer look at how this solution provides more functional integration scenarios in a hybrid Teams Phone System/PBX deployment.
alisa_rut_AdobeStock_251034065.jpeg Contact Center & Customer Experience No Jitter Roll: Contact Center, Zoom Device Offerings Dana CasiellesJune 11, 2021The latest news from Fuze, LogMeIn, Lifesize, Zoom, Avaya, Verizon Business, and UJET.
Teams_AdobeStock_344900971_Editorial_Use_Only.jpeg Team Collaboration Tools & Workspaces Microsoft Teams: 3 Things to Know for the Future Eric KrapfJune 11, 2021Enterprises that standardized on Microsoft Teams might want to revisit their network assessments and see how they've changed since COVID.
Hybrid_AdobeStock_420512437_61021.jpeg Team Collaboration Tools & Workspaces Cisco Braces for Hybrid, But It’s Not Alone Phil EdholmJune 10, 2021At Enterprise Connect, we will discuss the new areas of differentiation from the big three: Cisco, Microsoft, and Zoom.
tippapatt__AdobeStock_349044023.jpeg Enterprise Networking The Future of Network Management Terry SlatteryJune 10, 2021A recap of three network management products from Networking Field Day 25.
Future_AdobeStock_110362737_6921.jpeg Future of Work WorkSpace Wednesday: Future of Work is Still Anyone’s Guess Ryan DailyJune 09, 2021Flexibility is the key, but how much is the debate.
Studio Romantic___AdobeStock_421311480.jpeg Best Practices Poor Telecommunications Management Can Cost You Jane LainoJune 09, 2021Here are ten scenarios in which you should consult with a telecom expense specialist.
Viktoria Kurpas___Presentation1.jpg Contact Center & Customer Experience How Contact Centers Grow Customer Trust Bailey Backal, AWSJune 09, 2021Customer trust is earned by consistently providing quick, personalized service when or before customers realize they need it.
Cisco_AdobeStock_345678369_Editorial_Use_Only6821.jpeg Analyst Insight Cisco Rebrands Webex, Aligns It With Company Mission Zeus KerravalaJune 08, 2021Cisco is fighting back with a focus on end users, a new logo, and an elevated marketing presence.
Mykyta___AdobeStock_269068235.jpeg Unified Communications as a Service (UCaaS) Voice Technology Triumphs Telephony: Here’s Why Jon ArnoldJune 08, 2021Having the right mindset about voice will be critical for anyone investing in enterprise or contact center technologies.
webex-desk-high-res-blog(1).jpg Team Collaboration Tools & Workspaces Cisco Simplifies Services With Suite Offering, Partner News Ryan DailyJune 08, 2021Cisco’s latest offering bundles meetings, calling, messaging, and event capabilities.
Julien Eichinger.jpg Contact Center & Customer Experience Digital Journeys: Contact Center Pros Share Their Stories Dana CasiellesJune 07, 2021At a recent NICE customer event, contact center leaders in diverse industries talked up the importance of a cloud platform for digital transformation.
Zoom_AdobeStock_81817722_6721.jpeg Unified Communications & Collaboration Zoom Signals that Platform Transition is Underway Zeus KerravalaJune 07, 2021Cloud video provider's financial results show strong numbers for the first quarter of the fiscal year 2022.
AdobeStock_268963520.jpeg Enterprise Networking 5G Is Here: Now How Will We Put It to Work? Joe ManueleJune 07, 2021This new network will redefine the workplace sooner than we think.