Posts
Messaging/Team Collaboration
Mobility
Beth Schultz | May 19, 2017 |
New service enables seamless shift from self- to agent-assisted service within mobile apps, while maintaining enterprise security controls.

CONTINUE READING...
Cloud Communications
Beth Schultz | May 18, 2017 |
According to IHS Markit's 2017 UCaaS scorecard, just released, two providers share the throne: 8x8 and RingCentral. But for how long?

CONTINUE READING...
Messaging/Team Collaboration
Brent Kelly | May 17, 2017 |
Can useful communications integrations exist without programming?

CONTINUE READING...
Unified Communications & Collaboration
Brian Riggs | May 15, 2017 |
These devices are more in the UC spotlight now than they have been in years, so let's take a look at which companies are selling what.

CONTINUE READING...

Genesys Unveils New Customer Engagement Model

Michelle Burbick | May 22, 2017
New G-Nine customer success model brings in AI, bots, IoT, asynchronous messaging, and app automation to enhance the digital customer experience.

 

Cisco on AI: The 'Future of Collaboration'

Michelle Burbick | May 22, 2017
With new Cognitive Collaboration group, Cisco deepens its commitment to giving a 'voice' to Spark.

Designing a Voice User Interface

Gary Audin | May 19, 2017
An expert discusses the factors involved in creating voice user interfaces.

 

Verizon Releases Tap-to-Talk SDK for Mobile Apps

Beth Schultz | May 19, 2017
New service enables seamless shift from self- to agent-assisted service within mobile apps, while maintaining enterprise security controls.

Bringing in IoT, Caution Applied

Matt Brunk | May 19, 2017
Taking on IoT should be an exciting and challenging venture for anyone in IT, but don't forget your due diligence.

 

Who's King of the UCaaS Mountain?

Beth Schultz | May 18, 2017 |
According to IHS Markit's 2017 UCaaS scorecard, just released, two providers share the throne: 8x8 and RingCentral. But for how long?

Exploring the World of Collaboration Endpoints

Barbara Grothe | May 18, 2017 |
A recent No Jitter Twitter chat brought analysts and consultants together to discuss the top questions around collaboration endpoints.

Integrations and Mashups Via the 'Un-API'

Brent Kelly | May 17, 2017 |
Can useful communications integrations exist without programming?

Beefing Up SIP Distribution Channels

John Malone | May 17, 2017 |
As competition for selling SIP intensifies, many providers have broadened their distribution channels to make more choices available for enterprises.

Troubleshooting Integration in a Hybrid UC Ecosystem

Terry Slattery | May 16, 2017 |
Before jumping into hybrid cloud, check the dial plan functionality you need.

Is Conferencing Your New PBX?

Marty Parker | May 16, 2017 |
With today's conferencing systems, most enterprise users don't really need PBX-controlled phones any longer.

Navigating the UC-Enabled Interactive Whiteboard Maze

Brian Riggs | May 15, 2017 |
These devices are more in the UC spotlight now than they have been in years, so let’s take a look at which companies are selling what.

inContact and NICE: Smarter and Faster

Sheila McGee-Smith | May 15, 2017 |
Together form a complete, omni-channel, WFO and analytics-rich portfolio.
 

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

April 19, 2017

Now more than ever, enterprise contact centers have a unique opportunity to lead the way towards complete, digital transformation. Moving your contact center to the cloud is a starting point, quick

April 5, 2017

Its no secret that the cloud offers significant benefits to enterprises - including cost reduction, scalability, higher efficiency, and more flexibility. If your phone system and contact center are

May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.