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Also, Magnit’s launch of Magnit Platform, Talkdesk’s new AI Rewriter and AI Translator, and Logitech launches a Copilot compatible keyboard and a Microsoft Teams certified headset.
For some business leaders who have difficulty finding and retaining contact center agents, AI has stretched an existing workforce. Other leaders have...
Now more than ever, keeping your contracts with communications service providers current and relevant is more important than ever. Here’s how to get...
Salesforce announces Einstein 1 Studio and Einstein Copilot: Health, Talkdesk debuts generative AI-powered AutoPilot for banking and retail and NICE...
Businesses that fail to record employees’ video meetings as a matter of policy are letting corporate knowledge – and long-term competitive advantage...
Are you looking for a contact center solution that offers greater flexibility and agent experiences? If so, check out this overview of contact center...
As customer experience becomes a way for companies to compete, they need tools that give contact center capabilities to non-contact center personnel...