Managed Services

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Monitoring, Management and Security

Is an MSP Right for Your Enterprise?

Gary Audin

October 11, 2019

Outsourcing IT services has become a common practice. But what should an enterprise consider when choosing an MSP?

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Cloud Communications

Dedicated vs. Shared Cloud Voice Services

Darin Ward

October 03, 2019

When moving voice to the cloud, many service providers tout their dedicated solutions. But is “dedicated” all that it's cracked up to be?

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Providing Service Assurance for Microsoft Teams Customers

October 01, 2019

This solution brief shares simple steps to enhancing the quality of Teams Calling, resulting in happier customers and lower support costs.

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Cloud Communications

CenturyLink Beefs Up ‘Edge’ Capabilities

Zeus Kerravala

August 15, 2019

Is edge computing the next big disruptor? CenturyLink is betting on it with a hefty investment.

Product News

No Jitter Roll: Five for Friday

Beth Schultz

July 19, 2019

What’s new on the product and partnership fronts from Pexip, Microsoft, Workplace by Facebook, Otter.ai, FatPipe, RingCentral, and Aryaka

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Monitoring & Management

Unify Square Taps Cross-Platform Collaboration Management

Beth Schultz

April 25, 2019

Announces plans to bring Slack, Zoom, Workplace by Facebook under management, alongside traditional Microsoft suites

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UCaaS

Carrier UCaaS: Coming to a Country Near Your Business

John Malone

April 15, 2019

Eastern Management Group discusses how all carriers can profitably offer hosted PBX.

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Cloud Communications

Pursuit of Recurring Revenue & Three Views of the Cloud

Brent Kelly & Phil Edholm

January 03, 2019

What constitutes monthly recurring revenue -- and how the quest for it is influencing Cisco, Avaya, NEC, and Mitel

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Enterprise Networking

Service Providers vs. Product Vendors: Battle for the Future of the Network

Yishay Yovel

December 27, 2018

Enter the software-defined carrier as a new frontier in networking.

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Organization & Management

Getting a Handle on Your Communications Expenses

Barbara A Grothe

December 14, 2018

10 questions to ask your Telecom Expense Management (TEM) provider.

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SD-WAN

SD-WAN: Buy as a Service or Do It Yourself?

Andy Leong

November 23, 2018

What global enterprises must consider as they evaluate technology options.

Managed Services

ZeroStack Brings Click-and-Go Private Clouds to MSPs

Zeus Kerravala

October 05, 2018

Offering enables providers to quickly spin up private clouds for supporting advanced services like voice and video analytics.

Managed Services

Genesys Maps Out Development Path

Michelle Burbick

May 07, 2018

From AI, to AR/VR, microservices, and beyond, Genesys aims to disrupt and set a new standard for customer experience.

Enterprise Networking

SOHO: UCaaS Bonanza for Telcos?

John Malone

April 12, 2018

Is hosted PBX revenue an antidote for plummeting service provider landlines?

Managed Services

Hosted PBX 2018-2020 Dramatic Shifts Forecasted

John Malone

March 15, 2018

Mobile UCaaS and vertical industry marketing on the rise.

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Managed Services