Managed Services

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The Total Economic Impact of imiconnect

February 04, 2022

In this Forrester Consulting Study, discover the cost savings and business benefits enabled by imimobile, a part of Webex.

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Consultant Perspectives

End Users Will Face a Bumpy Road to Decommissioning Copper

Denise Munro

January 26, 2022

With the Federal Communications Commission (FCC) mandated deadlines rapidly approaching, end users can expect to navigate potholes.

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Best Practices

Mobile Service Management Requires Ongoing Attention

Jane Laino

January 25, 2022

Mobile service management requires time and discipline, typically resulting in substantial savings. Here’s how to get started.

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Unified Communications

No Jitter Roll: Nectar’s Zoom Analytics Service, Latest Device News

Ryan Daily

November 26, 2021

The latest news from Nectar, Tata Communications, Alcatel-Lucent Enterprise, Yealink, and NEC.

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Q&A

Leveraging Enterprise Voice Cost Optimization Services

Gary Audin

October 01, 2021

Cloud Age Solutions CEO discusses how to optimize your enterprise voice costs in part one of this two-part series.

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Cloud Communications

At Your Service: How Cloud Is Shaping Future Business Operations

Divya Ghai Wakankar, BICS

August 26, 2021

Migration of telecom services is becoming key, particularly for companies looking to create global footprints — but regulatory compliance can’t be...

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Contact Center & Customer Experience

No Jitter Roll: Contact Center, Zoom Device Offerings

Dana Casielles

June 11, 2021

The latest news from Fuze, LogMeIn, Lifesize, Zoom, Avaya, Verizon Business, and Ujet.

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Unified Communications

No Jitter Roll: UC/Collaboration Management, Room Devices

Dana Casielles

April 09, 2021

The latest updates from Unify Square, Voss, Verizon Business, Comcast Business, Yamaha, AVer, and Talkdesk.

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Screen grab of voice-enabled channels in Microsoft Teams

Team Collaboration Tools & Workspaces

Teams Calling: Microsoft Lays Out New Option, More Updates

Beth Schultz

March 04, 2021

Out of Ignite, voice-related announcements include heads-up on new managed services option that will allow connectivity control from Teams admin...

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SCTC

IT Equipment Inventory: The Most Critical Pillar

Jane Laino

December 30, 2020

An enterprise can’t have a well-managed communications management strategy without billing, contracts, and inventories.

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SD-WAN

Aryaka Adds Native VPN for WFH Use Case

Ryan Daily

December 14, 2020

Remote access is just one WAN issue that Aryaka is hoping to solve for IT professionals with its managed services.

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UCaaS

No Jitter Roll: UCaaS Update, New SD-WAN Options

Dana Casielles

December 11, 2020

The latest scoops from 8x8, Crestron, Twilio, Verizon Business, Cisco, and Versa Networks.

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Industry News

Biden Administration FCC Policy Priorities: A Look Ahead

Martha Buyer

December 10, 2020

2021 will be an interesting year…

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Cloud Communications

Cloud Mapping Can Transform Your Business

Chuck Vondra

September 16, 2020

But beware of the challenges you may encounter during the migration process.

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Team Collaboration Tools & Workspaces

Microsoft Teams Receives ‘Inspire’ Update

Ryan Daily

July 22, 2020

Enhancements include a new management service for IT, developer tools, and capabilities for frontline workers.

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Managed Services