Managed Services

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SCTC

IT Equipment Inventory: The Most Critical Pillar

Jane Laino

December 30, 2020

An enterprise can’t have a well-managed communications management strategy without billing, contracts, and inventories.

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SD-WAN

Aryaka Adds Native VPN for WFH Use Case

Ryan Daily

December 14, 2020

Remote access is just one WAN issue that Aryaka is hoping to solve for IT professionals with its managed services.

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UCaaS

No Jitter Roll: UCaaS Update, New SD-WAN Options

Dana Casielles

December 11, 2020

The latest scoops from 8x8, Crestron, Twilio, Verizon Business, Cisco, and Versa Networks.

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Industry News

Biden Administration FCC Policy Priorities: A Look Ahead

Martha Buyer

December 10, 2020

2021 will be an interesting year…

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Cloud Communications

Cloud Mapping Can Transform Your Business

Chuck Vondra

September 16, 2020

But beware of the challenges you may encounter during the migration process.

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Team Collaboration Tools & Workspaces

Microsoft Teams Receives ‘Inspire’ Update

Ryan Daily

July 22, 2020

Enhancements include a new management service for IT, developer tools, and capabilities for frontline workers.

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Security

Don’t Let Your MSP Be a Security Weak Point

Gary Audin

July 10, 2020

Do your due diligence before committing to a managed service provider.

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Cloud Communications

Consulting for Cloud Services: The Why and How

Dennis Bell

June 24, 2020

Engaging the right consulting expertise can help ensure project success.

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Vendor News

What if Carriers Operated like Amazon?

Darin Ward

June 03, 2020

Imagine a world where it didn’t take 60 days to deliver a data circuit or two weeks to ship a configured phone

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Organization & Management

Managing Force Majeure Clauses: Fine Print Does Matter

Martha Buyer

May 29, 2020

Force majeure provisions might provide some relief when services go down, but it's seldom that simple

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Monitoring, Management and Security

Don’t Be Blindsided by Billing Terminology

Jane Laino

May 27, 2020

Decode the confusing jargon when it comes to strengthening your billing strategy.

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Security

Telecom Fraud: Refuse to Be a Victim

Robert Benolo, Tata Communications

May 11, 2020

With Tata’s Fraud Prevention-as-a-Service portfolio, you can prevent and limit fraudulent exposure to your business in today’s digital economy.

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Cloud Communications

Rethinking ‘Business as Usual’ Post-Pandemic

Peter Quinlan, Tata Communications

May 07, 2020

Adapting collaboration strategies for challenging times and beyond

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SD-WAN

Does SD-WAN Have a Role in WFH?

Ryan Daily

May 04, 2020

SD-WAN solutions are touted for delivering great application experiences for remote sites, but what happens when the office closes due to COVID-19?

Cloud Communications

What’s Your Opinion of UCaaS and CCaaS?

Gary Audin

April 24, 2020

If you haven’t already, it’s time to set aside your premises bias.

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Managed Services