Managed Services

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Contact Center & Customer Experience

No Jitter Roll: Contact Center, Zoom Device Offerings

Dana Casielles

June 11, 2021

The latest news from Fuze, LogMeIn, Lifesize, Zoom, Avaya, Verizon Business, and Ujet.

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Unified Communications

No Jitter Roll: UC/Collaboration Management, Room Devices

Dana Casielles

April 09, 2021

The latest updates from Unify Square, Voss, Verizon Business, Comcast Business, Yamaha, AVer, and Talkdesk.

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Screen grab of voice-enabled channels in Microsoft Teams

Team Collaboration Tools & Workspaces

Teams Calling: Microsoft Lays Out New Option, More Updates

Beth Schultz

March 04, 2021

Out of Ignite, voice-related announcements include heads-up on new managed services option that will allow connectivity control from Teams admin...

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SCTC

IT Equipment Inventory: The Most Critical Pillar

Jane Laino

December 30, 2020

An enterprise can’t have a well-managed communications management strategy without billing, contracts, and inventories.

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SD-WAN

Aryaka Adds Native VPN for WFH Use Case

Ryan Daily

December 14, 2020

Remote access is just one WAN issue that Aryaka is hoping to solve for IT professionals with its managed services.

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UCaaS

No Jitter Roll: UCaaS Update, New SD-WAN Options

Dana Casielles

December 11, 2020

The latest scoops from 8x8, Crestron, Twilio, Verizon Business, Cisco, and Versa Networks.

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Industry News

Biden Administration FCC Policy Priorities: A Look Ahead

Martha Buyer

December 10, 2020

2021 will be an interesting year…

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Cloud Communications

Cloud Mapping Can Transform Your Business

Chuck Vondra

September 16, 2020

But beware of the challenges you may encounter during the migration process.

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Team Collaboration Tools & Workspaces

Microsoft Teams Receives ‘Inspire’ Update

Ryan Daily

July 22, 2020

Enhancements include a new management service for IT, developer tools, and capabilities for frontline workers.

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Security

Don’t Let Your MSP Be a Security Weak Point

Gary Audin

July 10, 2020

Do your due diligence before committing to a managed service provider.

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Cloud Communications

Consulting for Cloud Services: The Why and How

Dennis Bell

June 24, 2020

Engaging the right consulting expertise can help ensure project success.

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Vendor News

What if Carriers Operated like Amazon?

Darin Ward

June 03, 2020

Imagine a world where it didn’t take 60 days to deliver a data circuit or two weeks to ship a configured phone

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Organization & Management

Managing Force Majeure Clauses: Fine Print Does Matter

Martha Buyer

May 29, 2020

Force majeure provisions might provide some relief when services go down, but it's seldom that simple

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Monitoring, Management and Security

Don’t Be Blindsided by Billing Terminology

Jane Laino

May 27, 2020

Decode the confusing jargon when it comes to strengthening your billing strategy.

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Security

Telecom Fraud: Refuse to Be a Victim

Robert Benolo, Tata Communications

May 11, 2020

With Tata’s Fraud Prevention-as-a-Service portfolio, you can prevent and limit fraudulent exposure to your business in today’s digital economy.

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Managed Services