Managed Services

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3 Pillars of Effective Communications Technology Management

January 15, 2020

Understanding and monitoring contracts, billing, and IT inventories are critical components of an effective communications management strategy.

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Consultant Perspectives

8 Pilot Projects to Help Chart Your IT Course in 2020

Marty Parker

January 07, 2020

Low risk, high rewards – IT pilot projects are a way to gain important experience with the latest capabilities and services.

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Technology Trends

The Real 2020 Question

Tom Nolle

December 31, 2019

Three IT and networking trends that will make for a really different 2020, and beyond

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SD-WAN

Is SASE the Next Big Thing in SD-WAN?

Zeus Kerravala

November 26, 2019

Combining SD-WAN services and network security, secure access service edge (SASE) services, like those provided by Cato Network, is the next...

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Vendor Strategy

Slack Shores Up Global Partner Services With Program

Ryan Daily

November 12, 2019

Slack extends partner program with integration and consulting services for enterprise customers.

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SIP/SIP Trunking

Make the Most of SIP Trunking for Voice & Video

Shantanu Mazumdar, Tata Communications

November 06, 2019

With multimodal SIP trunking, enterprises can get the full value out of their SIP trunks by centralizing, managing economies of scale, and converging...

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Monitoring, Management and Security

Is an MSP Right for Your Enterprise?

Gary Audin

October 11, 2019

Outsourcing IT services has become a common practice. But what should an enterprise consider when choosing an MSP?

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Cloud Communications

Dedicated vs. Shared Cloud Voice Services

Darin Ward

October 03, 2019

When moving voice to the cloud, many service providers tout their dedicated solutions. But is “dedicated” all that it's cracked up to be?

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Providing Service Assurance for Microsoft Teams Customers

October 01, 2019

This solution brief shares simple steps to enhancing the quality of Teams Calling, resulting in happier customers and lower support costs.

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Cloud Communications

CenturyLink Beefs Up ‘Edge’ Capabilities

Zeus Kerravala

August 15, 2019

Is edge computing the next big disruptor? CenturyLink is betting on it with a hefty investment.

Product News

No Jitter Roll: Five for Friday

Beth Schultz

July 19, 2019

What’s new on the product and partnership fronts from Pexip, Microsoft, Workplace by Facebook, Otter.ai, FatPipe, RingCentral, and Aryaka

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Monitoring & Management

Unify Square Taps Cross-Platform Collaboration Management

Beth Schultz

April 25, 2019

Announces plans to bring Slack, Zoom, Workplace by Facebook under management, alongside traditional Microsoft suites

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UCaaS

Carrier UCaaS: Coming to a Country Near Your Business

John Malone

April 15, 2019

Eastern Management Group discusses how all carriers can profitably offer hosted PBX.

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Cloud Communications

Pursuit of Recurring Revenue & Three Views of the Cloud

Brent Kelly & Phil Edholm

January 03, 2019

What constitutes monthly recurring revenue -- and how the quest for it is influencing Cisco, Avaya, NEC, and Mitel

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Enterprise Networking

Service Providers vs. Product Vendors: Battle for the Future of the Network

Yishay Yovel

December 27, 2018

Enter the software-defined carrier as a new frontier in networking.

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