Managed Services

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Cloud Communications

Cloud Mapping Can Transform Your Business

Chuck Vondra

September 16, 2020

But beware of the challenges you may encounter during the migration process.

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Team Collaboration Tools & Workspaces

Microsoft Teams Receives ‘Inspire’ Update

Ryan Daily

July 22, 2020

Enhancements include a new management service for IT, developer tools, and capabilities for frontline workers.

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Security

Don’t Let Your MSP Be a Security Weak Point

Gary Audin

July 10, 2020

Do your due diligence before committing to a managed service provider.

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Cloud Communications

Consulting for Cloud Services: The Why and How

Dennis Bell

June 24, 2020

Engaging the right consulting expertise can help ensure project success.

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Vendor News

What if Carriers Operated like Amazon?

Darin Ward

June 03, 2020

Imagine a world where it didn’t take 60 days to deliver a data circuit or two weeks to ship a configured phone

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Organization & Management

Managing Force Majeure Clauses: Fine Print Does Matter

Martha Buyer

May 29, 2020

Force majeure provisions might provide some relief when services go down, but it's seldom that simple

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Monitoring, Management and Security

Don’t Be Blindsided by Billing Terminology

Jane Laino

May 27, 2020

Decode the confusing jargon when it comes to strengthening your billing strategy.

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Security

Telecom Fraud: Refuse to Be a Victim

Robert Benolo, Tata Communications

May 11, 2020

With Tata’s Fraud Prevention-as-a-Service portfolio, you can prevent and limit fraudulent exposure to your business in today’s digital economy.

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Cloud Communications

Rethinking ‘Business as Usual’ Post-Pandemic

Peter Quinlan, Tata Communications

May 07, 2020

Adapting collaboration strategies for challenging times and beyond

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SD-WAN

Does SD-WAN Have a Role in WFH?

Ryan Daily

May 04, 2020

SD-WAN solutions are touted for delivering great application experiences for remote sites, but what happens when the office closes due to COVID-19?

Cloud Communications

What’s Your Opinion of UCaaS and CCaaS?

Gary Audin

April 24, 2020

If you haven’t already, it’s time to set aside your premises bias.

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Cloud Communications

The Dreadful State of Cloud Documentation and Education

Cheryl Helm

April 22, 2020

Why has good education and documentation on cloud applications taken a backseat in the rush to market race?

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Enterprise Networking

Just Breathe: Building an IT Reputation During COVID-19

Darin Ward

April 07, 2020

As IT managers are being bombarded with COVID-19 offerings, providers need to understand that relationships and garnering trust are the key to their...

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Cloud Communications

Know When to Commit to Free VoIP Services

George Liddle

March 31, 2020

As COVID-19 drives the urge for enterprise-grade communication and collaboration, UCaaS providers are aggressively pitching free voice service – but...