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Unified Communications & Collaboration

Google Embraces the Contact Center: Page 8 of 21

Exploring how the cloud platform giant is teaming with major players to bring its AI expertise into the contact center
Sheila McGee-Smith
July 31, 2018

Contact Center AI Partners

Contact Center AI is available as an alpha release exclusively through partners. The vendors listed here are the ones described on Google's Contact Center AI website as those with which it has "strong partnerships." Each of the five contact center vendors listed -- Cisco, Genesys, Mitel, Twilio, and Vonage -- participated in Google Next, and I share more information on how they're using Contact Center AI in the slides that follow.

Vendors listed on stage, and which may have had booths in the expo area of Google Next, included Five9 and RingCentral. Also, Google did mention that it has a limited number of additional partners and customers it can support in the alpha phase of product development, so this list might expand over time.

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