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Google Embraces the Contact Center: Page 5 of 21
Contact Center Pain Points
In his session, product manager Laqab further described how Google Cloud worked with enterprise customers and contact center solution providers to understand pain points in today's contact centers. Google selected the three listed in this slide as problems it thought Cloud AI could help solve.
Worth noting is that Laqab went on to describe contact center pain points not just in terms of the customer who is calling in to a contact center, but also for the agent struggling to provide answers.