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Google Embraces the Contact Center: Page 11 of 21
Mitel CloudLink Platform and Google
The key differentiating attribute of Mitel's approach to Contact Center AI is that it will be implemented through the Mitel CloudLink Platform and thus available to Mitel contact center customers regardless of the platform they use -- cloud or premises-based. "Mitel is committed to getting you from where you are today to where your customers expect you to be," said Josh Haslett, vice president of strategic innovation at Mitel.
Mitel is also playing a role in a Google initiative called Responsible AI. Google recently announced a set of AI principles that lay out its commitment to develop technology responsibly and establish specific application areas it won't pursue. Mitel is a flagship partner in this initiative, and Executive Vice President Bob Agnes participated in a Next panel discussion on the topic.