Lazar_REDPIXEL_AdobeStock_230283191.jpeg Image: REDPIXEL - stock.adobe.com User Adoption & Training User Adoption and Training Is Key for AI Growth Blair PleasantApril 29, 2024Can you boldly go where no man has gone before without proper training? User adoption hinges on investing time and effort in bringing everyone aboard.
Feodora_Dialpad Media Image.jpg Cloud Communications Dialpad Sets Sights on Workforce Engagement Management Dana CasiellesAugust 25, 2021Cloud communications provider bulks up CCaaS offering with WEM capabilities to optimize agent and customer experience.
082521_Subspace.png Contact Center & Customer Experience Subspace Solves Call Center Problems Mo Nezarati, SubspaceAugust 25, 2021Discover how to lower latency, reduce jitter, and optimize customer satisfaction all while meeting enabling today’s remote work paradigm.
082421_CaseSwarming.jpg Customer Experience Meet Slack-First Service from Salesforce Sheila McGee-SmithAugust 24, 2021Salesforce’s first moves with its newly-acquired collaboration technology may just change how the world thinks about customer service.
VR_AdobeStock_273715354_82421.jpeg Team Collaboration Tools & Workspaces Facebook Workrooms: Welcome to the Metaverse Tom BrannenAugust 24, 2021Facebook makes its case for a VR-infused future of work.
AdobeStock_290405652.jpeg AI & Speech Technologies Speech Tech Update: The New Voice Technologies Jon ArnoldAugust 24, 2021The enterprise continues to offer its share of interesting use cases; learn more at Enterprise Connect 2021 this September.
AdobeStock_343161566.jpeg UCaaS Why Cisco Opted Not to Sell or Spin Off Webex Brent KellyAugust 23, 2021After a year of doubling down, Cisco is hanging on tight to Webex.
AdobeStock_283785056_Editorial_Use_Only.jpeg Team Collaboration Tools & Workspaces Price and Capabilities of Microsoft 365 Both Increase Kevin KiellerAugust 23, 2021Microsoft announces first substantive pricing increase in a decade referencing 1,400 new features and 24 new apps.
ZoomPhone_DS_AdobeStock_264600254.jpeg Contact Center & Customer Experience Integrations, Programmable APIs Key to CX Differentiation Philip Borden, TwilioAugust 23, 2021Contact centers need flexibility to decide which solutions best meet their goals without technology integration becoming a sticking point.
AdobeStock_324775538.jpeg Team Collaboration Tools & Workspaces No Jitter Roll: Slack-Salesforce Integrations, Zoom for Home Devices Dana CasiellesAugust 20, 2021The latest news from Salesforce, Slack, Zoom, NICE, AT&T, Crestron, and Mural
Oksana___AdobeStock_247591013.jpeg Enterprise Connect Building Strategy by Executing on Tactics Eric KrapfAugust 20, 2021Examine what technologies you're using, what you still have but aren't using, and what you'll need as we move into a hybrid work future in 2022.
CPaaS_AdobeStock_23728743081921.jpeg CPaaS Avaya, Microsoft: What Does the CPaaS Partnership Mean? Ryan DailyAugust 19, 2021Two industry analysts share their perspective on how this partnership can benefit both companies.
AdobeStock_58456230.jpeg Digital Workplace Planet in Crisis: A Call for Keeping WFH in Place Dave MichelsAugust 19, 2021It’s time to turn up the heat on distributed, at-home teams.
774x516_nojitter.jpeg AI & Automation Building a Customer-Centric Organization? Lauren Maschio, NICEAugust 19, 2021Consider these three tips to enable objectivity, upskill workers, and gain buy-in for change.
V1 2 Video Window Remote - iPad.jpg Video Collaboration & A/V WorkSpace Wednesday: Remotely Working, but Virtually Present Beth SchultzAugust 18, 2021Immersive videoconferencing portal provider Collaboration Squared now offers an always-on video window for mobile devices.
WavebreakMediaMicro___AdobeStock_153509724.jpeg Contact Center & Customer Experience Mastering the Art of a CX Agent Cheryl HelmAugust 18, 2021To discourage customers from contacting agents or CSRs unless absolutely necessary, an organization must enable better, more effective interactions.